Customer Reviews for Kennedy Center Mini Storage LLC
(U-Haul Neighborhood Dealer)

254 reviews

4085 Kennedy Rd   West Richland, WA 99353

(509) 545-1127

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(509) 545-1127

4085 Kennedy Rd
West Richland, WA 99353

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Sat–Sun
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I've always been really happy during the six years I rented this storage unit. The facility is convenient and well-kept. if I have need of storage again, I will return.

MAURINE J.  |  Overall Experience 
Rating:
5.0

Excellent Location Excellent Rates Excellent Security Excellent Property Management, Stacie is terrific!

Bebe L.  |  Overall Experience 
Rating:
5.0

Great storage unit.

david t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETE C.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Bruce W. 
Rating:
5.0

Very friendly and helpful staff .

Reva C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  Overall Experience 
Rating:
5.0

Staff were great to work with. Access to my unit was simple and easy.

Terry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W.  |  Overall Experience 
Rating:
5.0

Very helpful staff. I would recommend this location to any one.

Tony T. 
Rating:
5.0

Great service! Quick and professional.

Joshua T. 
Rating:
5.0

First time ever using a storage facility. It was a good experience and I felt comfortable knowing my items were being watched over in a secure environment.

Paul Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keegan S.  |  Overall Experience 
Rating:
5.0

We had a great experience with Kennedy Storage. Helpful employees and easy to access facility. I would recommend it to anyone!

Nina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy H.  |  Overall Experience 
Rating:
5.0

We did not rent long but the service was friendly and helpful. The hours were perfect for us and the grounds were safe and in great condition. Thank you . Have a Merry Christmas and a Happy New Year. The Crockett Family

Christina C.  |  Overall Experience 
Rating:
4.0

No changes needed.

ANNE S. 
Rating:
5.0

Customer did not leave a comment.

mollie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Yvette F.  |  Overall Experience 
Rating:
5.0

This is the MOST convenient storage facility! The staff was extremely helpful and pleasant, and we will be sure to rent here again the next time we have a need for extra storage. Thank you so much!

Mark T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MISHELLE B. 
Rating:
5.0

As for the unit being clean, it’s the Tri Cities and a lot of dust blows in so everything gets dusty but the facility as a whole is well maintained. The owners are very easy to work with.

BARB H.  |  Overall Experience 
Rating:
5.0

The only improvements I can suggest I have to do with the online rental process I was having exceptional difficulties getting the app to work even with the location turned on it was still not working at all luckily a friendly staff member at this location was able to resolve the issue however when I arrive to return the U-Haul after business hours it took an extended amount of time for the app to work.

ALISHA M. 
Rating:
5.0

Nice and easy to work with, clean and secure unit!

Jared T.  |  Overall Experience 
Rating:
5.0

The manager of the facility was very helpful and nice, both setting up the rental and during move-out.

ian w.  |  Overall Experience 
Rating:
2.0

make sure the truck will actually work. had to wait for an hour after when picking up the truck because the battery was dead. After calling uhaul and being transferred to 3 different people it just felt like I was just being passed on to someone else cause noone wanted to deal with me.

Thaddius F. 
Rating:
5.0

Customer did not leave a comment.

SONJA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace L.  |  Overall Experience 
Rating:
5.0

We relocated to a new city, it was extremely difficult, as we had to move out before we could move in to new home. Kennedy’ Self Storsge were great, very polite, and extremely helpful. I would definitely recommend them. Thank you Kennedy Self Storage

Sherri P.  |  Overall Experience 
Rating:
5.0

Great service. Colin, who works in the front office is outstanding!

LANCE R.  |  Overall Experience 
Rating:
5.0

The only issue I had is I got charged for a month rent after I moved out and had to contact the facility to get a refund. Also having to give a 20 day notice before moving out. I havent seen that before on a unit. You should be able to move out without having to give a notice.

Larry C.  |  Overall Experience 
Rating:
5.0

Thank you for providing a clean, and safe place for our belongings, although it was a short duration, we had a great experience..The Rogels

JAIRO R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heather H. 
Rating:
4.0

Had to contact the local rental agent as the last renter placed the keys in the after hours drop box - which when I dropped off the rental I was instructed to do the same thing Since I returned with the app it would be nice to have a Wi-Fi access point. It took me 15 - 20 minutes just waiting to get a signal via cell data because no WiFi available.

Roger C. 
Rating:
5.0

Very smooth sign up. Friendly attendants. Clean, nice, climate controlled unit. Security is excellent. I'm pleased with unit. Jim

JAMES R.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Spencer P. 
Rating:
5.0

They were very friendly and helpful and got us set up quickly. The place was clean.

Debbi S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

juan R. 
Rating:
5.0

This facility is great, I just decided I did not need the unit after all and called and cancelled.

Trina H.  |  Reservation 
Rating:
5.0

Great experience. The staff is friendly and helpful and able to accommodate our needs. The site is very secure with easy access.

Josh V.  |  Reservation 
Rating:
5.0

Nice and clean. Friendly. Easy access.

Dianne A.  |  Reservation 
Rating:
5.0

Clean facility, friendly dedicated staff

Karsten K.  |  Reservation 
Rating:
5.0

Collin made it very easy to get things handled to move in after hours. Great experience!

Christopher D.  |  Reservation 
Rating:
5.0

Lower your rates.... Just kidding it was a fair price!

Keith G. 
Rating:
5.0

Easy access and very clean. Great customer service.

gretchen s.  |  Reservation 
Rating:
5.0

Smooth move-in process, very nice and modern facility.

Shaun E.  |  Reservation 
Rating:
4.0

Good place. Thx

JOHN N.  |  Overall Experience 
Rating:
5.0

Friendly staff. Help any way possible. I would definitely use them again.

MISTY M.  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility, great staff and really easy to get in and out of because of its location.

BETH K.  |  Overall Experience 
Rating:
4.0

Nice place

MARY D.  |  Overall Experience 
Rating:
5.0

Excellent, safe, and secure facility with exceptional staff. I highly recommend this facilty!

DANIEL G.  |  Overall Experience 
Rating:
5.0

Very friendly. Made the process of renting a unit quick and easy. Security process makes me feel like my belongings are secure.

Privacy R.  |  First Impressions 
Rating:
4.0

Great, friendly service. Clean facility, amazing price!

Privacy R.  |  First Impressions 
Rating:
4.0

Everything went great!

Privacy R.  |  First Impressions 
Rating:
3.0

Great service!

ANGIE B.  |  First Impressions 
Rating:
5.0

Office staff was very helpful. Facility was very clean and secure.

Privacy R.  |  First Impressions 
Rating:
5.0

Very helpful site manager. Easy access and large alleys to drive through.

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is very clean and has convenient hours.

Privacy R.  |  First Impressions 
Rating:
4.0

Repair some of the dents so thete aren't so many. Or else paint exes on them. The stickers fade.

WENDY B. 
Rating:
5.0

Collin has amazing customer service.

Mary L. 
Rating:
3.0

Good service

Privacy R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kerry L. 
Rating:
3.0

This is a really nice facility, but I called and cancelled my reservation the same day I made it. If we need another storage unit, I will book with them.

Privacy R.  |  First Impressions 
Rating:
3.0

Everything was fine, truck was in good shape, staff was friendly...it was as expected.

Sheila B. 
Rating:
5.0

Kennedy Self Storage is well secured and clean. I was impressed that they called me soon after my reservation to confirm and to see if I had any questions.. Thanks for your great service!

Privacy R.  |  First Impressions 
Rating:
2.0

The office was closed unexpectedly without notice on their website.

Privacy R.  |  First Impressions 
Rating:
5.0

Everything went really well! Excellent customer service! Thank you very much!

Blandina D. 
Rating:
5.0

Great service.

Joe E. 
Rating:
5.0

Easy transaction. Would rent uhual from this location again if needed.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

sheldon C. 
Rating:
3.0

Was not able to move in had an emergency.

Privacy R.  |  First Impressions 
Rating:
3.0

I was not able to change my reservation Friday so wasn`t able to move in.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
4.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Was a sent a text mesage 4 days after truck was returned saying it had not been returned and could now be reported stolen...Possibly keeping better up to date records

HEATHER R. 
Rating:
5.0

great not problems

Katherine B. 
Rating:
5.0

Very friendly customer service. I would definately recommend to anyone.

Tiffany A. 
Rating:
5.0

Very accommodating and easy to use.

Corrine C. 
Rating:
4.0

Customer did not leave a comment.

RYAN G. 
Rating:
5.0

Miranda was amazing! I can tell she really enjoyed her job. I picked up my rental truck and transport at 4:45pm. Even though I was loading my car on the transport after 5:00pm (after closing) she came and helped me. That meant a lot...and it was 107 degrees outside. She went above and beyond what was expected and she should get noticed for it. Thank you.

TIMOTHY Y. 
Rating:
4.0

Customer did not leave a comment.

VERNON J. 
Rating:
5.0

Good experience. Would recomend.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Everything was excellent and the process was easy to reserve, pick up and drop off the truck we rented. Thank you Kennedy Self Storage-UHAUL!

krista S. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

ANDY R. 
Rating:
5.0

Customer did not leave a comment.

WARREN R. 
Rating:
5.0

Customer did not leave a comment.

SHANA S. 
Rating:
5.0

very good all the way around

Peyman Y. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

They were awesome! I enjoyed my visit and service. I will defiantly go here again.

Daniela E. 
Rating:
5.0

Great location, well managed, I would recommend them every time.

David J. 
Rating:
5.0

Customer did not leave a comment.

LEILANI D. 
Rating:
5.0

Efficient, friendly service, nice clean facility with solid security. Convenient location.

DAVID G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
3.0

There was no jack or anything to get the trailer up to the height of the hitch. Luckily I had brought a friend to help me lift it up or else I would not have been able to get the trailer. The lady working was helpful but she would not have been able to help.

THANIEL G. 
Rating:
3.0

There were no UHaul signs. There were no lights. It was a storage place. It was at night, in an area we were not familar with & it was the 1st time dropping it off after hours...The location for a drop off was great... but a sign & lights would have helped 100%.

JIM M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

BRETT G. 
Rating:
3.0

There is a problem with the UStore insurance offered by UHaul at this location they don`t accept it but otherwsie good.

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
5.0

Very impressed with their facility, security, and personality. I would recommend Kennedy Self Storage to any stranger on the street.

Privacy R.  |  First Impressions 
Rating:
5.0

Very impressed with their facility, security, and personality. I would recommend Kennedy Self Storage to any stranger on the street.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent, I can't suggest any improvements.

MICHAEL K. 
Rating:
3.0

Thought it was a bit strange that the worker asked us to park the big truck since she hit the fence the other time. I am sure it was so she could blame us. We will NEVER use Uhaul again. They would not let us switch to the lower advertised price! HORRIBLE!

CAMERON S. 
Rating:
5.0

Customer did not leave a comment.

sheldon C. 
Rating:
4.0

Customer did not leave a comment.

sally Y. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
Rating:
4.0

first location (Curley's Texaco, Richland) had defective equipment with no alternative. Had a hard time finding another trailer--took 2 hours but finally found one available and service there was very good.

JIM M. 
Rating:
5.0

Very friendly staff and easy turn-in process made this rental a breeze. Thanks again for the excellent hassle-free return!

MARK T. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Great!!

Privacy R.  |  First Impressions 
Rating:
4.0

Businesslike and efficient.

CHARLES S. 
Rating:
5.0

They handled my request and changes smoothly and professionally. The unit was very clean, and it was easy to unload. They made sure the lock and keypad worked. Great people and facility

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SKIP S. 
Rating:
5.0

Clean facilities with easy drive up. Fast and friendly service. Great location and security. Highly recommend!

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather O. 
Rating:
5.0

The staff was extremely helpful. Learned a lot about local beard groups.

PETER L. 
Rating:
3.0

Friendly staff

Privacy R.  |  First Impressions 
Rating:
3.0

Friendly staff

Privacy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
4.0

nothing. it was very nice

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

Phillip Q. 
Rating:
5.0

Collin was extremely helpful in allowing me to set up this storage facility from a long distance.

JENNIFER L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAM T. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Location service excellent. Spokan customer service confussed the process.

KENNETH S. 
Rating:
5.0

Collin was fantastic!!!! I will certainly use Collin's Uhaul and mention him to friends.

BRYAN R. 
Rating:
5.0

Thank you.

JASON P. 
Rating:
4.0

Customer did not leave a comment.

ALISA H. 
Rating:
4.0

Offer a wider selection of trucks and perhaps some flat bed trailers.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

Customer did not leave a comment.

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

juan O. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

DOWIN R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

martin S. 
Rating:
2.0

make sure the vehicle that was reserved 2 wks in advance is actually avail. I had to wait 2 hrs

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

Just communicate better when it reserving trucks and their availability when using the online system. I had problems on my experience prior to this one.

frank R. 
Rating:
2.0

he denied competedors rates telling me that theres to much of a demand for the trucks to honor competedors rates '

MIKE W. 
Rating:
3.0

I dropped off after close so I didn't interact with the staff

Wesley M. 
Rating:
3.0

The tire blew on the truck, good thing it happened in the U-haul parking lot. Also, check-out took way too long. Staff was polite, but the process was slow.

DAVID B. 
Rating:
3.0

need to run the business professional not like a daycare need not to have a2 year old in there running around grabbing stuff while working conducting business very much a traction

GORDON B. 
Rating:
2.0

The place we rented from was very clean and presentable and exceptionally friendly, but lacked the knowledge to charge us properly which ended up making us short on gas money for a tight trip! After that all got worked out the truck massively leaked. That truck is NOT water resistant at all. Our futon, recliner, tax records, 1 xbox, 2 vintage desks, double dresser, 3 twin mattress sets, all our kids paperback books, and even a bone growth stem machine ALL RUINED! I will never rent another uhaul! Couldve gotten over the overcharge, everyone makes mistakes, but ruining a bunch of my stuff followed by the knowledge that the truck wasnt taked out for repair it was put on the lot for rerental is NOT EXCUSABLE! Now the next person will get their things ruined too!

BRANDY N. 
Rating:
5.0

Customer did not leave a comment.

ED K. 
Rating:
5.0

Customer did not leave a comment.

SHELDON C. 
Rating:
2.0

We tried to find a trailer - the first location said they did not have one after 20 minutes of asking us irrelevant questions and there was not one anywhere in the area. I called a second location - they had one. Went there, the address was wrong on the information. Finally found it, the trailer bolts were sheered off, couldn't use it. Found another one way across town. Went over there, picked up trailer. The clerk hooked up the trailer. My husband had to stop and re-hook it, it was not tightened down. We finally got on the road with the trailer 2 and a half hours after our original reservation time. Then when we returned the trailer, they (Kennedy) tried to charge us for a plug we didn't buy. U-Haul sucks. This is not the first time we have had problems with the idiots they hire. Unfortunately, no one else in our area rents enclosed trailers.

debbie A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Very clean, and well run store. Have never had any problems with U-haul. This store is well above average.

ROBERT M. 
Rating:
5.0

I would prefer the truck had a full tank when picked up which would make actual fuel use more accurate if filled up upon return.

LORI T. 
Rating:
4.0

Easy to get to. Easy to use. The gentleman working when I picked up the keys seemed like he knew what to do, but was very quiet. He needs to be more customer friendly. Thanks.

Privacy R.  |  First Impressions 
Rating:
4.0

Very helpful and accommodating.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent facility. Site manager very helpful and friendly. Would recommend to anyone who wants a very safe and secure storage unit

Privacy R.  |  First Impressions 
Rating:
5.0

Everthing went very well. Great access, just the right size for us, very helpful manager. thanks.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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