Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were very friendly and helpful and the storage unit was clean and very secure. Very professionally ran facility.
Janis M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Noel B
Rating:
5.0
Been renting there for 12 years. Always safe and secure. Never a problem.
ROD S
|
Overall Experience
Rating:
5.0
Great service
No public restrooms
Rick R
|
Reservation
Rating:
5.0
Every time I spoke to someone they were wonderful and super helpful, place was easy to find and so were the locks provided, I am a little disappointed that it was a hallway unit but that’s ok, looks super clean and has rodent traps for safety. I think this is a great place and has great people so far. Thank you.
Mike T
|
Reservation
Rating:
5.0
Nice clean, climate controlled facilities with attentive staff and good security.
Glenn F
|
Overall Experience
Rating:
5.0
Staff went above and beyond to accommodate my requests. Couldn't be happier.
Wayne T
|
Overall Experience
Rating:
3.0
Drop off was easy enough. The mobile pick up and drop off is a bit time consuming having to upload so many pictures, but it was pretty self explanatory.
Cynthia R
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Owen H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill D
Rating:
1.0
We tried telling the agent that the truck was not drivable. We lost our entire morning waiting to find out what we had already told the agent. We had to get a new truck. I was paying movers to help me so I lost a tone of money on Sunday. The agent would not give me anything for the inconvenience. I was not impressed with the customer service I received.
EliIII A
Rating:
5.0
Customer did not leave a comment.
Jared k
|
Overall Experience
Rating:
5.0
I've always been really happy during the six years I rented this storage unit. The facility is convenient and well-kept. if I have need of storage again, I will return.
Staff were great to work with. Access to my unit was simple and easy.
Terry S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMOND W
|
Overall Experience
Rating:
5.0
Very helpful staff. I would recommend this location to any one.
Tony T
Rating:
5.0
Great service! Quick and professional.
Joshua T
Rating:
5.0
First time ever using a storage facility. It was a good experience and I felt comfortable knowing my items were being watched over in a secure environment.
Paul Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keegan S
|
Overall Experience
Rating:
5.0
We had a great experience with Kennedy Storage. Helpful employees and easy to access facility. I would recommend it to anyone!
Nina W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trudy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cindy H
|
Overall Experience
Rating:
5.0
We did not rent long but the service was friendly and helpful. The hours were perfect for us and the grounds were safe and in great condition. Thank you . Have a Merry Christmas and a Happy New Year.
The Crockett Family
Christina C
|
Overall Experience
Rating:
4.0
No changes needed.
ANNE S
Rating:
5.0
Customer did not leave a comment.
mollie s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Casandra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rob W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol R
Rating:
5.0
Customer did not leave a comment.
Yvette F
|
Overall Experience
Rating:
5.0
This is the MOST convenient storage facility! The staff was extremely helpful and pleasant, and we will be sure to rent here again the next time we have a need for extra storage. Thank you so much!
Mark T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MISHELLE B
Rating:
5.0
As for the unit being clean, it’s the Tri Cities and a lot of dust blows in so everything gets dusty but the facility as a whole is well maintained. The owners are very easy to work with.
BARB H
|
Overall Experience
Rating:
5.0
The only improvements I can suggest I have to do with the online rental process I was having exceptional difficulties getting the app to work even with the location turned on it was still not working at all luckily a friendly staff member at this location was able to resolve the issue however when I arrive to return the U-Haul after business hours it took an extended amount of time for the app to work.
ALISHA M
Rating:
5.0
Nice and easy to work with, clean and secure unit!
Jared T
|
Overall Experience
Rating:
5.0
The manager of the facility was very helpful and nice, both setting up the rental and during move-out.
ian w
|
Overall Experience
Rating:
2.0
make sure the truck will actually work. had to wait for an hour after when picking up the truck because the battery was dead. After calling uhaul and being transferred to 3 different people it just felt like I was just being passed on to someone else cause noone wanted to deal with me.
Thaddius F
Rating:
5.0
Customer did not leave a comment.
SONJA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Grace L
|
Overall Experience
Rating:
5.0
We relocated to a new city, it was extremely difficult, as we had to move out before we could move in to new home. Kennedy’ Self Storsge were great, very polite, and extremely helpful. I would definitely recommend them. Thank you Kennedy Self Storage
Sherri P
|
Overall Experience
Rating:
5.0
Great service. Colin, who works in the front office is outstanding!
LANCE R
|
Overall Experience
Rating:
5.0
The only issue I had is I got charged for a month rent after I moved out and had to contact the facility to get a refund. Also having to give a 20 day notice before moving out. I havent seen that before on a unit. You should be able to move out without having to give a notice.
Larry C
|
Overall Experience
Rating:
5.0
Thank you for providing a clean, and safe place for our belongings, although it was a short duration, we had a great experience..The Rogels
JAIRO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Heather H
Rating:
4.0
Had to contact the local rental agent as the last renter placed the keys in the after hours drop box - which when I dropped off the rental I was instructed to do the same thing
Since I returned with the app it would be nice to have a Wi-Fi access point. It took me 15 - 20 minutes just waiting to get a signal via cell data because no WiFi available.
Roger C
Rating:
5.0
Very smooth sign up. Friendly attendants. Clean, nice, climate controlled unit. Security is excellent. I'm pleased with unit. Jim
JAMES R
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Spencer P
Rating:
5.0
They were very friendly and helpful and got us set up quickly. The place was clean.
Debbi S
|
Reservation
Rating:
5.0
Customer did not leave a comment.
juan r
Rating:
5.0
This facility is great, I just decided I did not need the unit after all and called and cancelled.
Trina H
|
Reservation
Rating:
5.0
Great experience. The staff is friendly and helpful and able to accommodate our needs. The site is very secure with easy access.
Josh V
|
Reservation
Rating:
5.0
Nice and clean. Friendly. Easy access.
Dianne A
|
Reservation
Rating:
5.0
Clean facility, friendly dedicated staff
Karsten K
|
Reservation
Rating:
5.0
Collin made it very easy to get things handled to move in after hours. Great experience!
Christopher D
|
Reservation
Rating:
5.0
Lower your rates.... Just kidding it was a fair price!
Keith G
Rating:
5.0
Easy access and very clean. Great customer service.
gretchen s
|
Reservation
Rating:
5.0
Smooth move-in process, very nice and modern facility.
Shaun E
|
Reservation
Rating:
4.0
Good place. Thx
JOHN N
|
Overall Experience
Rating:
5.0
Friendly staff. Help any way possible. I would definitely use them again.
MISTY M
|
Overall Experience
Rating:
5.0
I would recommend this storage facility, great staff and really easy to get in and out of because of its location.
BETH K
|
Overall Experience
Rating:
4.0
Nice place
MARY D
|
Overall Experience
Rating:
5.0
Excellent, safe, and secure facility with exceptional staff. I highly recommend this facilty!
DANIEL G
|
Overall Experience
Rating:
5.0
Very friendly. Made the process of renting a unit quick and easy. Security process makes me feel like my belongings are secure.
Office staff was very helpful. Facility was very clean and secure.
Privacy R
|
First Impressions
Rating:
5.0
Very helpful site manager. Easy access and large alleys to drive through.
Privacy R
|
First Impressions
Rating:
5.0
The facility is very clean and has convenient hours.
Privacy R
|
First Impressions
Rating:
4.0
Repair some of the dents so thete aren't so many. Or else paint exes on them. The stickers fade.
WENDY B
Rating:
5.0
Collin has amazing customer service.
Mary L
Rating:
3.0
Good service
Privacy R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kerry L
Rating:
3.0
This is a really nice facility, but I called and cancelled my reservation the same day I made it. If we need another storage unit, I will book with them.
Privacy R
|
First Impressions
Rating:
3.0
Everything was fine, truck was in good shape, staff was friendly...it was as expected.
Sheila B
Rating:
5.0
Kennedy Self Storage is well secured and clean. I was impressed that they called me soon after my reservation to confirm and to see if I had any questions.. Thanks for your great service!
Privacy R
|
First Impressions
Rating:
2.0
The office was closed unexpectedly without notice on their website.
Privacy R
|
First Impressions
Rating:
5.0
Everything went really well!
Excellent customer service!
Thank you very much!
Blandina D
Rating:
5.0
Great service.
Joe E
Rating:
5.0
Easy transaction. Would rent uhual from this location again if needed.
Sarah H
Rating:
5.0
Customer did not leave a comment.
sheldon c
Rating:
3.0
Was not able to move in had an emergency.
Privacy R
|
First Impressions
Rating:
3.0
I was not able to change my reservation Friday so wasn`t able to move in.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua D
Rating:
4.0
Customer did not leave a comment.
don c
Rating:
5.0
Was a sent a text mesage 4 days after truck was returned saying it had not been returned and could now be reported stolen...Possibly keeping better up to date records
HEATHER R
Rating:
5.0
great not problems
Katherine B
Rating:
5.0
Very friendly customer service. I would definately recommend to anyone.
Tiffany A
Rating:
5.0
Very accommodating and easy to use.
Corrine C
Rating:
4.0
Customer did not leave a comment.
RYAN G
Rating:
5.0
Miranda was amazing! I can tell she really enjoyed her job. I picked up my rental truck and transport at 4:45pm. Even though I was loading my car on the transport after 5:00pm (after closing) she came and helped me. That meant a lot...and it was 107 degrees outside. She went above and beyond what was expected and she should get noticed for it. Thank you.
TIMOTHY Y
Rating:
4.0
Customer did not leave a comment.
VERNON J
Rating:
5.0
Good experience. Would recomend.
JEFFREY B
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
5.0
Customer did not leave a comment.
JONATHAN W
Rating:
5.0
Customer did not leave a comment.
JENNIFER L
Rating:
5.0
Customer did not leave a comment.
JASON W
Rating:
5.0
Everything was excellent and the process was easy to reserve, pick up and drop off the truck we rented. Thank you Kennedy Self Storage-UHAUL!
krista s
Rating:
4.0
Customer did not leave a comment.
George K
Rating:
4.0
Customer did not leave a comment.
George K
Rating:
5.0
Customer did not leave a comment.
ANDY R
Rating:
5.0
Customer did not leave a comment.
WARREN R
Rating:
5.0
Customer did not leave a comment.
SHANA S
Rating:
5.0
very good all the way around
Peyman Y
Rating:
3.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
They were awesome! I enjoyed my visit and service. I will defiantly go here again.
Daniela E
Rating:
5.0
Great location, well managed, I would recommend them every time.
There was no jack or anything to get the trailer up to the height of the hitch. Luckily I had brought a friend to help me lift it up or else I would not have been able to get the trailer. The lady working was helpful but she would not have been able to help.
THANIEL G
Rating:
3.0
There were no UHaul signs. There were no lights. It was a storage place. It was at night, in an area we were not familar with & it was the 1st time dropping it off after hours...The location for a drop off was great... but a sign & lights would have helped 100%.
JIM M
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
3.0
Customer did not leave a comment.
Patrick H
Rating:
5.0
Customer did not leave a comment.
BRETT G
Rating:
3.0
There is a problem with the UStore insurance offered by UHaul at this location they don`t accept it but otherwsie good.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANDY G
Rating:
5.0
Very impressed with their facility, security, and personality. I would recommend Kennedy Self Storage to any stranger on the street.
Privacy R
|
First Impressions
Rating:
5.0
Very impressed with their facility, security, and personality. I would recommend Kennedy Self Storage to any stranger on the street.
Privacy R
|
First Impressions
Rating:
5.0
Excellent, I can't suggest any improvements.
MICHAEL K
Rating:
3.0
Thought it was a bit strange that the worker asked us to park the big truck since she hit the fence the other time. I am sure it was so she could blame us. We will NEVER use Uhaul again. They would not let us switch to the lower advertised price! HORRIBLE!
CAMERON S
Rating:
5.0
Customer did not leave a comment.
sheldon c
Rating:
4.0
Customer did not leave a comment.
sally y
Rating:
5.0
Customer did not leave a comment.
GERALD E
Rating:
4.0
first location (Curley's Texaco, Richland) had defective equipment with no alternative. Had a hard time finding another trailer--took 2 hours but finally found one available and service there was very good.
JIM M
Rating:
5.0
Very friendly staff and easy turn-in process made this rental a breeze. Thanks again for the excellent hassle-free return!
MARK T
Rating:
5.0
Customer did not leave a comment.
david s
Rating:
3.0
Great!!
Privacy R
|
First Impressions
Rating:
4.0
Businesslike and efficient.
CHARLES S
Rating:
5.0
They handled my request and changes smoothly and professionally. The unit was very clean, and it was easy to unload. They made sure the lock and keypad worked. Great people and facility
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SKIP S
Rating:
5.0
Clean facilities with easy drive up. Fast and friendly service. Great location and security. Highly recommend!
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather O
Rating:
5.0
The staff was extremely helpful. Learned a lot about local beard groups.
PETER L
Rating:
3.0
Friendly staff
Privacy R
|
First Impressions
Rating:
3.0
Friendly staff
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY D
Rating:
5.0
Customer did not leave a comment.
Larry K
Rating:
4.0
nothing. it was very nice
Thomas H
Rating:
5.0
Customer did not leave a comment.
BRUCE K
Rating:
5.0
Customer did not leave a comment.
Phillip Q
Rating:
5.0
Collin was extremely helpful in allowing me to set up this storage facility from a long distance.
JENNIFER L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CAM T
Rating:
4.0
Customer did not leave a comment.
Gary W
Rating:
4.0
Location service excellent. Spokan customer service confussed the process.
KENNETH S
Rating:
5.0
Collin was fantastic!!!! I will certainly use Collin's Uhaul and mention him to friends.
BRYAN R
Rating:
5.0
Thank you.
JASON P
Rating:
4.0
Customer did not leave a comment.
ALISA H
Rating:
4.0
Offer a wider selection of trucks and perhaps some flat bed trailers.
Joseph F
Rating:
5.0
Customer did not leave a comment.
Bill S
Rating:
4.0
Customer did not leave a comment.
CHRIS R
Rating:
5.0
Customer did not leave a comment.
juan o
Rating:
3.0
Customer did not leave a comment.
STEPHEN R
Rating:
5.0
Customer did not leave a comment.
DOWIN R
Rating:
5.0
Customer did not leave a comment.
ROBERT F
Rating:
5.0
Customer did not leave a comment.
Juan G
Rating:
4.0
Customer did not leave a comment.
martin s
Rating:
2.0
make sure the vehicle that was reserved 2 wks in advance is actually avail. I had to wait 2 hrs
CHERYL S
Rating:
5.0
Customer did not leave a comment.
Shawn B
Rating:
5.0
Customer did not leave a comment.
DEREK M
Rating:
5.0
Just communicate better when it reserving trucks and their availability when using the online system. I had problems on my experience prior to this one.
frank r
Rating:
2.0
he denied competedors rates telling me that theres to much of a demand for the trucks to honor competedors rates
'
MIKE W
Rating:
3.0
I dropped off after close so I didn't interact with the staff
Wesley M
Rating:
3.0
The tire blew on the truck, good thing it happened in the U-haul parking lot. Also, check-out took way too long. Staff was polite, but the process was slow.
DAVID B
Rating:
3.0
need to run the business professional not like a daycare need not to have a2 year old in there running around grabbing stuff while working conducting business very much a traction
GORDON B
Rating:
2.0
The place we rented from was very clean and presentable and exceptionally friendly, but lacked the knowledge to charge us properly which ended up making us short on gas money for a tight trip! After that all got worked out the truck massively leaked. That truck is NOT water resistant at all. Our futon, recliner, tax records, 1 xbox, 2 vintage desks, double dresser, 3 twin mattress sets, all our kids paperback books, and even a bone growth stem machine ALL RUINED! I will never rent another uhaul! Couldve gotten over the overcharge, everyone makes mistakes, but ruining a bunch of my stuff followed by the knowledge that the truck wasnt taked out for repair it was put on the lot for rerental is NOT EXCUSABLE! Now the next person will get their things ruined too!
BRANDY N
Rating:
5.0
Customer did not leave a comment.
ED K
Rating:
5.0
Customer did not leave a comment.
SHELDON C
Rating:
4.0
Easy to get to. Easy to use. The gentleman working when I picked up the keys seemed like he knew what to do, but was very quiet. He needs to be more customer friendly. Thanks.
Privacy R
|
First Impressions
Rating:
4.0
Very helpful and accommodating.
Privacy R
|
First Impressions
Rating:
5.0
Excellent facility. Site manager very helpful and friendly. Would recommend to anyone who wants a very safe and secure storage unit
Privacy R
|
First Impressions
Rating:
5.0
Everthing went very well. Great access, just the right size for us, very helpful manager.
thanks.