Customer did not leave a comment.Khrystyle J.
Customer Reviews for Kennesaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stuart W.
Renting Uhaul process was smooth and easy. Plus the women there that handled my rental were kind and patient with me. I love it when a business takes good care of their customers. Thank you Uhaul for giving me a great first experience.Jennifer G.
Customer did not leave a comment.Rolando M.
Attendant was very helpful and accommodating.DARRYL J.
Customer did not leave a comment.Ali P.
Customer did not leave a comment.Kevin H.
The only hurdle was getting through the gate upon arrival. I was lucky and a storage unit customer came so I was able to gain entry with them. While I was going through the mobile phone check-in, another U-Haul customer came and couldn't get in either (this was Saturday morning). I was able to let them in by pretending to leave the lot so they could return the U-Haul trailer they had. The gate code should be provided to the customers with scheduled pick up or drop off reservations.Shauna V.
Customer did not leave a comment.Rick W.
Entrance was behind a locked gate and I didn't have a code. Called customer service and they did the best they could. Finally got in by someone coming out of the lot and I was able to drive through.Wayne A.
My appliance dolly was not on the truck and all the furniture pad more than I requested were thrown all over the back of truck unfolded. I was told over the phone that I wouldn't be charged and yet they only took off the appliance dolly. Worse U-Haul experience I've ever had.Tiffany L.
Customer did not leave a comment.Alonzo W.
Find manager that is willing to work better with customers. I made a few mistakes on my move such as not following the app correctly and leaving a dolly at the pick up location. In the end I still returned the truck a day early but was charged a late fee and still charged for the dolly as missing equipment. Even though the dolly is not missing.Mark N.
Representative was very knowledgeable and kindTroy M.
Customer did not leave a comment.DONALD H.
Terrible customer service. Location trying to overbill.Darryl C.
Customer did not leave a comment.Marguerite E.
My experience with this location was not a good one. My assistant reserves Uhauls for my business often & I have never had any problems until I used this location. Will never come here again.DONALD C.
Customer service was lacking to say the least. The receptionist upfront seemed to imply everything was my fault during check-in, even though she acknowledged she did not have the truck or equipment ready when I arrived. Also, the dolly I rented for an extra charge was not in the truck and when I returned the truck and told her I did not have one, she told me it was my responsibility to check for it and charged me anyways. It was only $7, but it was just her overall attitude. I used this location out of proximity to my location, but l should've known from their 2 stars on Google that my experience would be poor.Deanna P.
Had pickup at a different location, but was switched to this location because of vehicle availability. Would prefer to do the initial pickup at the counter than on my smartphone but it worked out in the end.Steven S.
Not a goo experienceEttano A.
Nice lady at the front desk. Storage facility so you may have a wait to checkout. Great overall.John E.
I returned my trunk at 1:57 pm. The sign on the door said open, but the door was locked. I was in a time church , so I had to login and do a self check in. I parked the truck in the closest legal spot to the office. As we were leaving, a car drove up. I asked if she were an employee. She barked, â€œwhy are you parked there?â€ I said it was the closest place and assumed they would want to inspect the truck before putting it into inventory. She again barked, â€œdon't you see the other 2 trucks parked down the hill? It's â€œobvious that is where I should have parked.â€ I said it was not clear, and there were no instructions on where to park, other than make sure it is a legal spot. She then said she would move it, but charge me a â€œnice fee â€œ for having to do so. I was not about to allow her to do so. I got the keys back and moved the truck I was in no way pleased with her service or attitude. A modern day Tale of Two Cities.John W.
Customer did not leave a comment.Justina A.
The worker had a unprofessional attitude. She came off as I was bothering her. Her responses to my questions were very short.Jawuan B.
The staff was very unprofessional. I was scheduled to pick up my truck at 11 but when I got there the store was closed. I called and came back at 11:45 and asked what happened and the lady at the desk gave me no explanation she just told me that I should have checked in online (my reservation was for in person check-in). When I told her that every time I have used U-Haul and tried to check in online I would have issues so I tried to save myself the hassle. She was very rude and had a dog in the store off leash! My truck had leaves in the back and old paper and receipts in the cab. I can get over the dirty truck but I cannot excuse rude behavior. I was trying to upload my drivers license and I followed the prompts correctly, I even made it to the confirmation screen saying that I submitted everything. When the lady at the front desk pulled up my account she said that my information was not uploaded. I figured something like this would happen considering I always have issues with the U-Haul website. I tried again and she got mad at me and told me she would not rent me the truck if I could not figure it out. She took it as far as to turn the screen at me and she hit the screen multiple times. I had to submit and resubmit my information four times. This lady kept saying it was my fault and I had to figure it out when clearly it was the website. My drop off time was at 4pm. I was done early and got back to the store at 3:30. She was literally on her way out. As I was walking up to the store she was lowering the blinds. This store needs new employees.Kit L.
Peggy was great. Good customer serviceJason D.
Nice storage location and close.Jehison M.
Truck was a bit dirty (windshield and inner cab) and the front-end was not aligned. The steering wheel was at 8 & 2 instead of 9 and 3. The alignment item was a problem during the drive 250 mile drive and probably cost more with mileage efficiency.Alan S.
Staff very rude. Truck dirty and smelled of cigarettes.Thomas L.
Everything was good except for two things. First, I didn't receive the gate code until I reached out to the agent. Second, the truck was not clean perfectlySam A.
Customer did not leave a comment.Nancy W.
Customer did not leave a comment.Ashley D.
Truck was filthy. Very unfriendly, lazy staff. Office not easily marked or identified. Only went 10 miles and was charged $24.00 for fuel, which is ludicrous. Door handle of truck fell off when trying to roll down window. Very dissatisfied with this rental. Will never again be back and plan to contact corporate regarding this unacceptable experience. This place falls well below U-Haul standards and should not be an authorized rental location.Pamela W.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.Dawn B.
Customer did not leave a comment.Patrick F.
The cab smelled awful when I got the truck. I aired out the truck as much as possible while I had use of it but didn't help. Everything else was fine.Matthew S.
The wrong key was left in the pickup box. I had to wait for over 3 hours in the heat for someone to come only for the key to still not be available. The gentleman that came to help was awesome and cut a new key and was surprised that I was out there for so long. The wait caused me to fall behind schedule with the moving help team so I had to pay additional money out of pocket for more time. Then I dropped the truck off only to find out that they were surprised that it didn't break down on me. I have used U-Haul numerous times over the years to help people move, but after this experience, I doubt I'll ever use them again!Morgan G.
The lady that we checked in with was very rude.Michael A.
The instructions were not clear. We couldn't get into the gate to get the truck. Once we got the truck, we didn't have the appliances dolly we paid for. The back door wouldn't close properly either. This whole ordeal caused us to be late getting our property moved out when we had hired movers waiting.Charles B.
Customer did not leave a comment.Michael T.
We arrived at 9 for our rental and nobody was there. I tried to do the self check out but it wasn't very user friendly. The manager here was pretty rude.Chris M.
Customer did not leave a comment.Anna H.
Customer did not leave a comment.Letravia L.
Stop giving out the Wrong trucks, and when you do give out trucks make sure that they have gas in them so Customers shouldn't have to drive all over the place looking to get gas at four in the morning.. Then you guys want to charge them for over the mileageKeven N.
Extremely unprofessional, rude and disrespectfulDeja W.
Customer did not leave a comment.Timothy M.
The vehicle I was assigned was defective. Odometer didn't work, gas gauge didn't work and I drove it for 21 miles, tap up with 2 gallons and was charged for 7 gals plus a$30 gas service charge. Absolutely awful experience. I am now awaiting a response to my dispute of these ridiculous gas chargesWyatt M.
It would be great if when you order equipment such as handtrucks, appliance dolleys, and moving blankets that they be in the truck or that there be someone there to give them to you.Robert L.
Customer did not leave a comment.RICKY S.
The woman checked us in but didn't help hook up the trailer. Big liability for uhaul.SHARON H.
Nice team of folks. Very helpfulDon E.
Customer did not leave a comment.Russell H.
Customer did not leave a comment.Jackie D.
Customer did not leave a comment.Oluwabamise A.
Originally I made my reservation at another location then I got a text that said that my reservation was changed and to call them, so I did. They gave me the new location and when I arrived at the new location on the Saturday that I made the reservation for there was no one there and the gate was locked. We had a hard time getting help and when we finaly got to tal to the manager at that location he said that they should have explained to me that I needed a gate code and other instructions to get my reserved truck. No one explained anything thing to us when they changed the reservation and even though the manager did help us and we did get the reserved truck this was a very frustrating experience. We have never had this problem before and we always rent from U haul. Why did the original place make the reservation for a truck that they did not have?NORMAN W.
Amber was exceptional and went above and beyond and I am very grateful.Christopher C.
Customer did not leave a comment.Mark F.
Front desk associate was AMAZING!!MANDEE D.
Customer did not leave a comment.NADIA J.
Customer did not leave a comment.Anthony C.
From the moment I called in a panic because my movers didn't show up, Amber was so helpful. She is truly a pleasure to deal with, she deserves a raise!! Thank you Amber, you're a ROCKSTAR!!!ALISON B.
Amber goes above and beyond in customer service! She is totally available to help the customer. Definitely recommend!!!Richard B.
Customer did not leave a comment.VICTOR A.
The two attendants were friendly & helpful.Keith M.
The Manager Amber was wonderful!Robert W.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Hisham H.
would not recommend only because its not near our home.James W.
Customer did not leave a comment.DEBBIE P.
Customer did not leave a comment.LOOMUS R.
Customer did not leave a comment.Robert B.
Perfect customer service.DIONDRE R.
Customer did not leave a comment.Norberto R.
Customer did not leave a comment.CHARLES M.
The lady that worked up front was very nice and friendly so this in no way reflects on her. the truck was clean enough but really just too old and not in good running order. It was unable to go on the expressway since the transmission would shift down around 60 when going up a hill and never shift back into an overdrive gear. It also had a loud noise under load. Maybe exhaust maybe transmission, unsure. The steering was also very vague. The truck is just too old and worn out!!PHILIP B.
Customer did not leave a comment.Kelsey J.
Everything was easy and ready for me. The staff was very helpful too.Patricia W.
Amber was very communicative and smoothed the pickup arrangements.Mark H.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.LARRY J.
The attendant was very helpful at the check-in site.LINDA G.
I am 65+ yrs old. This UHaul online is absolutely horrible for persons of my age.! What ever happened to customer service and speaking to a human? Do not blame this on COVID. It looks like to me the UHaul personnel have gotten lazy, non caring and in humane to their fellow men. Especially on the weekends! There ARE still people out here that need one on one human interaction and help.William B.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.Juanince P.
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.Robert T.
The woman who works at Kennesaw Self Storage is very helpful and courteous. The Uhaul site crashed and she helped us finish getting our truck ready with blankets and to get our keys.Melvin D.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Iris S.
Customer did not leave a comment.ELIZABETH G.
Customer did not leave a comment.Larry W.
Associate very helpful with the U-Haul app which DID NOT work correctly. She helped me overcome a very difficult start to a busy day.Evan L.
Poor customer service. Improve on customer service. I rented a u-haul truck for a day, returned 2.5 hours before my lease period (24 hrs) lapsed and truck wasn't checked back in time. I have been charged for an extra day.Julius C.
Customer did not leave a comment.Dale M.
Customer did not leave a comment.Jonathan P.
Excellent representation at this location.Scott G.
Customer did not leave a comment.jerry K.
Good jobFernando G.