The instructions were not clear. We couldn't get into the gate to get the truck. Once we got the truck, we didn't have the appliances dolly we paid for. The back door wouldn't close properly either. This whole ordeal caused us to be late getting our property moved out when we had hired movers waiting.Charles B.
Customer Reviews for Kennesaw Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael T.
We arrived at 9 for our rental and nobody was there. I tried to do the self check out but it wasn't very user friendly. The manager here was pretty rude.Chris M.
Customer did not leave a comment.Anna H.
Customer did not leave a comment.Letravia L.
Stop giving out the Wrong trucks, and when you do give out trucks make sure that they have gas in them so Customers shouldn't have to drive all over the place looking to get gas at four in the morning.. Then you guys want to charge them for over the mileageKeven N.
Extremely unprofessional, rude and disrespectfulDeja W.
Customer did not leave a comment.Timothy M.
The vehicle I was assigned was defective. Odometer didn't work, gas gauge didn't work and I drove it for 21 miles, tap up with 2 gallons and was charged for 7 gals plus a$30 gas service charge. Absolutely awful experience. I am now awaiting a response to my dispute of these ridiculous gas chargesWyatt M.
It would be great if when you order equipment such as handtrucks, appliance dolleys, and moving blankets that they be in the truck or that there be someone there to give them to you.Robert L.
Customer did not leave a comment.RICKY S.
The woman checked us in but didn't help hook up the trailer. Big liability for uhaul.SHARON H.
Nice team of folks. Very helpfulDon E.
Customer did not leave a comment.Russell H.
Customer did not leave a comment.Jackie D.
Customer did not leave a comment.Oluwabamise A.
Originally I made my reservation at another location then I got a text that said that my reservation was changed and to call them, so I did. They gave me the new location and when I arrived at the new location on the Saturday that I made the reservation for there was no one there and the gate was locked. We had a hard time getting help and when we finaly got to tal to the manager at that location he said that they should have explained to me that I needed a gate code and other instructions to get my reserved truck. No one explained anything thing to us when they changed the reservation and even though the manager did help us and we did get the reserved truck this was a very frustrating experience. We have never had this problem before and we always rent from U haul. Why did the original place make the reservation for a truck that they did not have?NORMAN W.
Amber was exceptional and went above and beyond and I am very grateful.Christopher C.
Customer did not leave a comment.Mark F.
Front desk associate was AMAZING!!MANDEE D.
Customer did not leave a comment.NADIA J.
Customer did not leave a comment.Anthony C.
From the moment I called in a panic because my movers didn't show up, Amber was so helpful. She is truly a pleasure to deal with, she deserves a raise!! Thank you Amber, you're a ROCKSTAR!!!ALISON B.
Amber goes above and beyond in customer service! She is totally available to help the customer. Definitely recommend!!!Richard B.
Customer did not leave a comment.VICTOR A.
The two attendants were friendly & helpful.Keith M.
The Manager Amber was wonderful!Robert W.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Hisham H.
would not recommend only because its not near our home.James W.
Customer did not leave a comment.DEBBIE P.
Customer did not leave a comment.LOOMUS R.
Customer did not leave a comment.Robert B.
Perfect customer service.DIONDRE R.
Customer did not leave a comment.Norberto R.
Customer did not leave a comment.CHARLES M.
The lady that worked up front was very nice and friendly so this in no way reflects on her. the truck was clean enough but really just too old and not in good running order. It was unable to go on the expressway since the transmission would shift down around 60 when going up a hill and never shift back into an overdrive gear. It also had a loud noise under load. Maybe exhaust maybe transmission, unsure. The steering was also very vague. The truck is just too old and worn out!!PHILIP B.
Customer did not leave a comment.Kelsey J.
Everything was easy and ready for me. The staff was very helpful too.Patricia W.
Amber was very communicative and smoothed the pickup arrangements.Mark H.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.LARRY J.
The attendant was very helpful at the check-in site.LINDA G.
I am 65+ yrs old. This UHaul online is absolutely horrible for persons of my age.! What ever happened to customer service and speaking to a human? Do not blame this on COVID. It looks like to me the UHaul personnel have gotten lazy, non caring and in humane to their fellow men. Especially on the weekends! There ARE still people out here that need one on one human interaction and help.William B.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.Juanince P.
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.Robert T.
The woman who works at Kennesaw Self Storage is very helpful and courteous. The Uhaul site crashed and she helped us finish getting our truck ready with blankets and to get our keys.Melvin D.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Iris S.
Customer did not leave a comment.ELIZABETH G.
Customer did not leave a comment.Larry W.
Associate very helpful with the U-Haul app which DID NOT work correctly. She helped me overcome a very difficult start to a busy day.Evan L.
Poor customer service. Improve on customer service. I rented a u-haul truck for a day, returned 2.5 hours before my lease period (24 hrs) lapsed and truck wasn't checked back in time. I have been charged for an extra day.Julius C.
Customer did not leave a comment.Dale M.
Customer did not leave a comment.Jonathan P.
Excellent representation at this location.Scott G.
Customer did not leave a comment.jerry K.
Good jobFernando G.
Customer did not leave a comment.SCOTT F.
Have a person on site and have the equipment the customer pays for in advanceLarry D.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.gus K.
They were snippy when I walked into the office to return a previous customer's wallet.KENT W.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.jerry K.
Customer did not leave a comment.Cherry A.
Just dropped off the key. No hassle. No problems.Linda L.
NICE STAFFBobbie S.
Customer did not leave a comment.MANUEL H.
Customer did not leave a comment.Cheryl A.
A very smooth transition.richard K.
Customer did not leave a comment.michael R.
Customer did not leave a comment.Bryan C.
Great experience. Staff was courteous, helpful, and made the process easy. Will definitely use again in the future.Brett S.
This was not my request pick-up location. The truck was behind a gate. The UHaul app was worthless. Had to call 3 different times. Worst experience I have ever had with UHaul. Of the 3 people I spoke to: 1. A guy who was somewhat helpful. 2. This lady was rude and has no business in customer service. 3. A young lady named Angel. Angel deserves a raise. If not for Angel, I don't think I would have ever gotten to the truck behind the gate. Thank you Angel. You saved a UHaul customer!Kimberly M.
Very friendly and helpful staffRichard R.
I can't think of anything that would change the great way my rental was handled. Truck was clean and Kenny the clerk was great in the way he handled everything, especially with my concerns over the Covid 19 pandemic. It'sBill L.
Customer did not leave a comment.James G.
Customer did not leave a comment.Theresa M.
Good service and quick pickup.Kenneth H.
Customer did not leave a comment.April M.
Customer did not leave a comment.Kenia C.
Customer did not leave a comment.Alexander C.
The vehicle was dirty in the back and the moving blankets were wet/damp from previous use. When given the explanation on how to return the vehicle via mobile check in were were not informed that photographs were needed of specific items (mileage/gas, interior cleanliness, etc) and the vehicle was locked and keys dropped already so proper photos couldn't be taken and the front desk told us they didn't even know how to do it but to just call or go online.Wayne S.
Customer did not leave a comment.Richard W.
Very friendly and accommodating.Steve H.
We had to hook up our rental trailer with not assistance and drive by the office so he could take a picture. He didn't check to see I'd we had connected everything correctly.Jonathan G.
Very helpful and friendly.ruby M.
My original drop off location was changed after I left the location which was 20 miles away from my home. I had to can 1800 go U-Haul to change the location back to the original location.Tim H.
Customer did not leave a comment.William M.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Nathan S.
Nothing, the staff made the return effortless. Keep up the good workShaffick M.
Customer did not leave a comment.Tracey H.
The employees gave me great serviceDavid P.
Easy to follow online experience allows pickup outside of store hours. Besides the Cigarette buds & ash in the pop out tray, Uhaul provided excellent value for our needs.Daniel B.
These guys were awesome! True professionals!Jo R.