Customer Reviews for Kennesaw Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kennesaw Self Storage

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Jonathan P.
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Customer did not leave a comment.

Scott G.
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Excellent representation at this location.

jerry K.
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Customer did not leave a comment.

Fernando G.
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Good job

SCOTT F.
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Customer did not leave a comment.

Larry D.
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Have a person on site and have the equipment the customer pays for in advance

Mary B.
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gus K.
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KENT W.
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They were snippy when I walked into the office to return a previous customer's wallet.

Ronald G.
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jerry K.
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Cherry A.
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Linda L.
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Just dropped off the key. No hassle. No problems.

Bobbie S.
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NICE STAFF

MANUEL H.
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Cheryl A.
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richard K.
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A very smooth transition.

michael R.
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Bryan C.
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Brett S.
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Great experience. Staff was courteous, helpful, and made the process easy. Will definitely use again in the future.

Kimberly M.
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This was not my request pick-up location. The truck was behind a gate. The UHaul app was worthless. Had to call 3 different times. Worst experience I have ever had with UHaul. Of the 3 people I spoke to: 1. A guy who was somewhat helpful. 2. This lady was rude and has no business in customer service. 3. A young lady named Angel. Angel deserves a raise. If not for Angel, I don't think I would have ever gotten to the truck behind the gate. Thank you Angel. You saved a UHaul customer!

Richard R.
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Very friendly and helpful staff

Bill L.
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I can't think of anything that would change the great way my rental was handled. Truck was clean and Kenny the clerk was great in the way he handled everything, especially with my concerns over the Covid 19 pandemic. It's

James G.
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Theresa M.
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Kenneth H.
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Good service and quick pickup.

April M.
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Kenia C.
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Alexander C.
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Wayne S.
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The vehicle was dirty in the back and the moving blankets were wet/damp from previous use. When given the explanation on how to return the vehicle via mobile check in were were not informed that photographs were needed of specific items (mileage/gas, interior cleanliness, etc) and the vehicle was locked and keys dropped already so proper photos couldn't be taken and the front desk told us they didn't even know how to do it but to just call or go online.

Richard W.
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Customer did not leave a comment.

Steve H.
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Very friendly and accommodating.

Jonathan G.
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We had to hook up our rental trailer with not assistance and drive by the office so he could take a picture. He didn't check to see I'd we had connected everything correctly.

ruby M.
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Very helpful and friendly.

Rosemary D.
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Nothing

Tim H.
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My original drop off location was changed after I left the location which was 20 miles away from my home. I had to can 1800 go U-Haul to change the location back to the original location.

William M.
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Customer did not leave a comment.

Joshua M.
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Nathan S.
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Shaffick M.
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Nothing, the staff made the return effortless. Keep up the good work

Tracey H.
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Customer did not leave a comment.

David P.
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The employees gave me great service

Daniel B.
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Easy to follow online experience allows pickup outside of store hours. Besides the Cigarette buds & ash in the pop out tray, Uhaul provided excellent value for our needs.

Jo R.
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These guys were awesome! True professionals!

Renee H.
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Awesome experience

Susan C.
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Kenny was so awesome and knowledgeable he made everything so easy for me with even modifying his time to be available for me excellent customer service.

Susan C.
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Kenny was awesome and went above and beyond for me. Great location.

Jeffery L.
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Plenty of space to park the massive truck I was given. I was glad I didn't have to maneuver it into a tight space.

David S.
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Alan R.
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James M.
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Everett A.
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Great experience and customer service. I would use their services again in the future.

Corey H.
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LEONARD R.
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Jerry M.
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Really helped me out with the problem I was having!

LISA C.
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Clark L.
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Steven P.
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Ian L.
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Unable to modify reservation of pads from 48 to 24 when we arrived. Left it up to us to work out the refund of charges when we got to the drop off location. Drop off location unable to credit back the charge, but noted we returned 24 pads, but it was up to us to contact U-Haul customer service to get the credit back.

GARY T.
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Customer did not leave a comment.

anna L.
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Ive never used Uhaul before and honestly I wish I had!

JOHN G.
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I had an excellent experience. Very simple to reserve. I returned it after hours and everything worked out great. Thank you!

Eric S.
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Kennesaw Self storage goes above above and beyond to be helpful and they make the rental process smooth and efficient.

Zackery N.
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Customer did not leave a comment.

Kenneth H.
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Apparently this location closes at 3:00PM on Saturdays. I needed to drive the truck into the unit, using a key code to open the gate. Glad I told my wife to stay outside from the gate, since there was no pinpad to let me out, and if I needed to climb the fence, someone would probably call the cops on me. Also, the key drop-off was confusing. Even after I called the number to the location to where to drop off the key, the person on the phone seemed just as confused. The owners wanted the truck inside the gated lot, but made no provisions to get out and had the key box on the outside. Very confusing. Guess you need to be there before their business hours are up.

Ben K.
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Customer did not leave a comment.

Devin P.
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Ryan R.
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Changing staff

Rich W.
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Kennesaw Self Storage!! Always on time with clean and ready Equipment! Thx Laurie and Kenny! Acworth Advantage Movers ????

Bryan S.
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Easy to use. Very convinient.

Jean-Claude A.
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Customer did not leave a comment.

Rich W.
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Laurie at Kennesaw Self Storage is Awesome! She goes above and beyond to accommodate my needs as a professional mover! 10* service, friendly, and the facility is very well maintained and MANAGED!

WILLIAM J.
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Customer did not leave a comment.

Bonnie C.
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Oscar M.
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The manager was very helpful and accommodating.

SUSAN M.
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Tony F.
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Anthony T.
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Dawn W.
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Truck in bad shape, mirrors don't stay in place after adjusted.

Richard C.
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Customer did not leave a comment.

don G.
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Jeffrey K.
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Mallorie B.
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Chase C.
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A good amount of our stuff got wet because the truck was not waterproof. Apparently this specific vehicle has had leak issues before and it was very inconvenient to have to deal with during the move. We would like a refund or credit towards another rental that we have to do next weekend. The truck should have also been better swept in the back. I had to sweep it before I could load anything. The location where we rented was fantastic. No complaints there.

Steven B.
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Very nice, friendly and efficient agent, …...older facility but very well maintained, spotless. Very well managed and maintained.

Allison M.
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Customer did not leave a comment.

james J.
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Janet T.
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Chris K.
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Michael F.
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The only confusion I had was going to to and finding the right pick-up location. That was my fault but both places were very nice.

Robert P.
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Customer did not leave a comment.

Harold S.
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Rita Kovalev A.
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Nicholas G.
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Terri G.
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The agent was great !

Stephanie L.
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They are super accommodating and friendly!! Always welcoming, helpful and knowledgeable.

Pablo V.
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Customer did not leave a comment.

Oscar S.
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BLAIR L.
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All was great, lady was verysweet and informative

barbara H.
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I returned the truck Sunday night and had to leave it in the entryway because of a locked gate. The instruction on the lock box stated to check the internet and enter the order number (which I didn't have). The return info should have been on my contract. All the info I got was a return address

No reviews have been submitted for this location.

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