Customer service was lacking to say the least. The receptionist upfront seemed to imply everything was my fault during check-in, even though she acknowledged she did not have the truck or equipment ready when I arrived. Also, the dolly I rented for an extra charge was not in the truck and when I returned the truck and told her I did not have one, she told me it was my responsibility to check for it and charged me anyways. It was only $7, but it was just her overall attitude. I used this location out of proximity to my location, but l should've known from their 2 stars on Google that my experience would be poor.
Deanna P.
Kennesaw Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennesaw, GA 30144
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Customer Reviews
- 3.5 Average Customer Rating
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Had pickup at a different location, but was switched to this location because of vehicle availability. Would prefer to do the initial pickup at the counter than on my smartphone but it worked out in the end.
Steven S.Not a goo experience
Ettano A.Nice lady at the front desk. Storage facility so you may have a wait to checkout. Great overall.
John E.I returned my trunk at 1:57 pm. The sign on the door said open, but the door was locked. I was in a time church , so I had to login and do a self check in. I parked the truck in the closest legal spot to the office. As we were leaving, a car drove up. I asked if she were an employee. She barked, “why are you parked there?†I said it was the closest place and assumed they would want to inspect the truck before putting it into inventory. She again barked, “don't you see the other 2 trucks parked down the hill? It's “obvious that is where I should have parked.†I said it was not clear, and there were no instructions on where to park, other than make sure it is a legal spot. She then said she would move it, but charge me a “nice fee “ for having to do so. I was not about to allow her to do so. I got the keys back and moved the truck I was in no way pleased with her service or attitude. A modern day Tale of Two Cities.
John W.