We had to yell to find someone in the back. We are out in the country so it was really no big deal. I have had good experiences with this location in the past.NISHELLE M.
Customer Reviews for Kennys Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rich D.
Customer did not leave a comment.TYLER B.
Everything was okie dokieJoe G.
Moving is hard. You guys made it much easier. Thank youFran O.
Customer did not leave a comment.Stanley M.
The young lady look at our contract and found we where charge to much money and adjusted the price Excellent serviceJOSEPH B.
Customer did not leave a comment.James H.
Only complaint is the city we moved to has alot of uhaul places, we tried to return to a location that we were told we could since it was only 2 min from our house, the lady at the uhaul place refused to take our uhaul since it was not our original destination. Very disappointed in that service ...otherwise it was ok.Tyler W.
Customer did not leave a comment.Logan S.
The representative at Kenny auto and truck repair provided excellent customer service.Stacy W.
Service was good and fastWes D.
Make certain to submit the right drop-off location. ;-)Rich D.
Customer did not leave a comment.Mike B.
We left the truck after hours.Rebecca L.
Nothing. Extremely helpful and accommodatingDaniel S.
Customer did not leave a comment.Dallas G.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.Tracy D.
Ramanda and the young man that hooked up the trailer were very polite and very helpful, a real credit to themselves and to U Haul!!Randy P.
Customer did not leave a comment.Arleigh A.
It is a challenge, but entry road needs a little work to level out potholes. Not a major problem but a matter of upkeep. Thank you for your good service.Larry J.
I rent trailers from u-haul probably 10-15 times a year. I am given the option for six hours but this time said I only needed it for four. I returned it within two hours and was charged double?? Will NEVER do business with again!!Zach S.
Customer did not leave a comment.James H.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Matthew P.
I had to call in to learn that I had to download the app then it would not let me upload photos of mileage and gas before taking the truck so I had to accept what was stated in app when I picked it up it had 14586.7 miles and less gas I just added more gas and paid for the extra miles because it was the only way to use truck that day. other than that app worked nice.josh S.
The folks that work there are fantastic! Will be renting again soon!!Carla H.
upgrade computer system. Local site couldn't access reservation and I had to go through 45 minutes on the phone re- doing much of itscott H.
Have someone there the day before & the day we pick up that can answer our questions and have everything that we wanted in the truck.Brian F.
Customer did not leave a comment.jeremy M.
Customer did not leave a comment.Nichelle M.
The trailer hopped and bounced and fished tailed for 1200 miles there was no taillights or running lights on the trailer so I couldn't drive at night with the trailer sometimes it had turn signals and sometimes it did not. I called customer service and roadside assistance they both said they could not help me with the matter because I was not in a accident. This was the worst experience of my life and I am very displeased uhual.ANGELA A.
Teresa was a pleasure to work with!Sara M.
Customer did not leave a comment.Jerri F.
Customer did not leave a comment.Monte F.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Nicholas H.
Customer did not leave a comment.Angela M.
Customer did not leave a comment.Walter E.
I did the Express Check-in on the Web site, but had to give Kennys Auto all the info again. They said they do not have access to the Express checkin info. My trailer door was extremely difficult to lift and the trailer was dirty.JEFF S.
Customer did not leave a comment.Aaron N.
Nice lady behind the desk but the truck was dirty and hard to drive.Krisa M.
Customer did not leave a comment.Diana A.
Customer did not leave a comment.
excellent all aroundMarsha B.
Very disappointing experience. We reserved a 20' truck in Winfield, but they were closed when we got there. We called, and someone said our reservation didn't go through. The only available truck was 40 minutes away in Mulvane and was only a 15' truck.shelly S.
Some U-Haul trailers' lighting systems do not work with the international cars that have a five wire system converted to a four-prong plug. Twice I have rented a 6x12 and have terrible lighting on the trailer. Rented a different size trailer in May and lighting was as expected.David H.
Customer did not leave a comment.Tom I.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.timothy T.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Steven H.
I was supposed to drop off somewhere else, but these people were glad to take my drop off and accommodate anything I needed. Very welcoming.Eric L.
I had issues returning my rentals (not because of this place, but for other reasons) and the return center was extremely helpful and easy to work with.Eric L.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.John S.
I had issues with my Phil and was unable to load a pic of the clean trailer but do have photos and a video. Please let me know if you need me to send copies to verify cleanliness and serviceability. Thank you sir/ma'am.Jeremy K.
Customer did not leave a comment.Lance H.
Customer did not leave a comment.Sue B.
Customer did not leave a comment.Scott R.
The people there were great to work with! They were very friendly and helpful. We couldn't have asked for a better experience with them!Leslie C.
Customer did not leave a comment.Debra R.
Customer did not leave a comment.Jessica S.
Very friendly, prompt service and cordial staff.Austin E.
Truck is very worn, but ran ok. My only issue is that I picked it up with 9/16ths tank and returned with 7/16ths tank and was charged $21 for gas. That is horrifically abusive, but they insisted it was in the Uhaul program and they couldn't change it.Christa U.
Excellent customer service.ANTHONY K.
Very friendly would rent a truck with them any time this was my drop off location I would definitely pick up a truck from this locationMike F.
Customer did not leave a comment.David D.
Customer did not leave a comment.Marguerite G.
There were problems with the truck. The interior cab lights would go on spontaneously and then shut down after a brief span. There didn't appear to be a system for reporting this problem although I did mention it at the drop off location. The people at Kenny's did not explain how to estimate how much gas was needed for a refill. It was on the rental agreement but that was not pointed out when I picked up the truck. Wouldn't have mattered except that the truck was only half full when I picked up the truck. It would have been better if the fuel were full at pick up.Robert P.
Customer did not leave a comment.norma F.
Customer did not leave a comment.kenna U.
Customer did not leave a comment.Laurel T.
There is obviously a heavy smoker in the office. It wasn't overpowering but is was definitely apparent.Robert B.
Customer did not leave a comment.RYAN W.
The shop was a little rough looking but the staff was friendly, efficient, and helpful.Robert B.
Easy access.Marilyn J.
Customer did not leave a comment.cathy S.
Customer did not leave a comment.LaDina P.
I have utilized numerous haul location and never had an issue with equipment being ready for pickup but at this location the equipment was not maintain it had a flat tire had to wait over an hour for the repair tho be made then was asked to pay for the repair of the tire after conversing withe the area traffic person they paid for the repair of the tire then I was informed the I was to receive a $100 dollar discount and receive it at the drop off location that didn't happen drop off location informed me that they was not responsible for the return of my discount spent an additional hour trying to resolve the return of discount called traffic management in pickup location to get problem resolved finally I was Iinformed that I would receive a check in the mail for my discount,This was an horrible and unperfessional experience that ever had with the service of Uhaul i wouldn't recommend that pick location to anyone,The drop off location was very professional and we'll maintain I would recommend a friend or others individual to that location,I never had such a horrible service from Uhaul during my numerous rentals but this occasion I was very disappoint and my trip was delayed until the following day, I'm a very dissatisfied customer during this rental contract,Lee H.
Only the back wasn't swept out was really not that bad.LaDina P.
Our son took the trailer back so I can't comment as I wasn't there.Tom I.
Customer did not leave a comment.SHERRI H.
Customer did not leave a comment.Marlin B.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.Tracy M.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.CORT A.
These people were amazing! Even fixed my trailer light! Great experience!!!!!!SUSAN R.
Always friendly and helpfulVINCENT M.
Take the trailer I used it of service or overhaul it. One of the four tail lights didn't work, the side rail tie does are unusable with anything except thin rope and one was broken. The door handle was not easy to use because of wear and rust.Cort A.
Customer did not leave a comment.VINCENT M.
Customer did not leave a comment.THOMAS B.
Very courteous.RON B.
She was very helpful to me and we would recommend their U Haul place to anyone, thanks!Richard F.
She was very friendly and helpful with my drop of the dolly and truck, thanks!Richard F.
Great experience. Truck was easy to drive. Process to rent truck was very easy. Customer service was great!!DEBBIE C.
Customer did not leave a comment.GARY P.