Customer Reviews for Kens Food
(U-Haul Neighborhood Dealer)

Rating:

1.0

Told me everything was fine and tried to charge me another $100 until I called but still kelp my $100 and I brought the truck back on time , it was clean, I got it with no gas but the nerve of some people.

Rating:

5.0

The man at this location was very kind and always answer the phone very good communication. I will be using this U-Haul at this location from now on I do recommend. The truck drove well it had over a half a tank of gas it was clean it did not smell. I am satisfied with today's service at kensfood in Harvey Illinois.

Rating:

1.0

No gas in truck

Rating:

5.0

Prompt service with great customer skills

Rating:

2.0

Last time I will use a site where I can't have customer service employee. Had issues with internet dropout. Took 45 minutes to pick up the truck because I had a 7:30 pickup and Ken's wasn't open until 10am. If it wasn't for my wife's phone, an iphone, I wouldn't have been able to get the truck. My phone is an android. I couldn't connect online.

Rating:

5.0

Everyone was nice and respectful! I would highly recommend

Rating:

1.0

No longer allow Ken's Food and Liquor handle U-Hauls business they were very unprofessional my experience was very bad picking up and dropping off anyone looking for a U-Haul to stay clear of this location

Rating:

3.0

Location needs drop box for after hours return

Rating:

2.0

very "sketchy", lots of drunk people around the store

Rating:

1.0

The truck was was dirty with no gas in it and the man in the store acted like he didn’t know what was going on and made me late

Rating:

4.0

Make sure somebody is there at all times to handle U-haul services during hours.

Rating:

1.0

Unprofessional, waited over thirties minutes just to talk to someone. While talking the guy seem confused and irritated because he knew nothing of my order. So he calls someone on the phone, talked with him, then gave me the phone. It was a lot of back and forward communicating, then finally OVER an hour we had access to the U-Haul. After getting the U-Haul we had to use the key in every U-Haul to find the right truck. Not to mention we had to clean off the snow ourselves. But it didn’t stop there. We told them we didn’t know how to hook up a transport they assured us that someone would help. Got there about 9:30pm the next day, there was confusion again. Finally someone started off helping but walked off when he didn’t know what to do next. He says I know how to hook this part up, but not the car. Okay that was fine, at least he was honest. When we arrived home, the transport popped off so we went to Uhaul in Hammond, In (822 165th St.) and Ryan explained it to us that it wasn’t their responsibility, but him and the others were really helpful. If it wasn’t for them, we would of never made it to Missouri safely.

Rating:

2.0

Have the truck ready at the appointed time.

Rating:

1.0

I reserved the truck 9/30/19 for 9/31/19 at 10 am. I got there to pick truck up at exactly 9:50 am on the 31st the truck that I had reserved didn't arrive till 11:15. I had gotten dropped off at the location so I had to stand in a liquor store for over an hour i will never use this location again

Rating:

5.0

nothing to improve

Rating:

1.0

Clean the truck out and provide correct information about the truck.

Rating:

2.0

Tried calling the location to find where to stage the van to return and employees barely understood or spoke english and it took a while to drop off keys as well cause they were talking and making jokes with each other

Rating:

5.0

good

Rating:

5.0

My experience with my U-HAUL rental was a great one. I believe a large part of that had to do with scheduling through the Uhaul reservation department. The costumer service representative asked a few questions and in less than 3 minutes, she gave me three locations that had the size truck I needed. The representative made my reservation over the phone. When I reached Ken’s Food (off site U-Haul rentals), Ken had everything ready and I spent less than 5 minutes in the store. The truck I used was a newer model. It had a few amenities not commonly found in the ‘OLD SCHOOL’ trucks; spot for charging phones, cup holder, both adjacent to the driver’ seat. I would definetly would use them again!

Rating:

3.0

Be prepared if someone have a reservation check in and check out.

Rating:

4.0

Good services ,good people

Rating:

5.0

I reserved a truck in advance pickup time 930am and when I was on my way to pick it up .I received a call telling me that the truck was not there it had not been returned. And I had to call around at the last minute trying to find another ONE at a different location which was much farther away from my move.And was not given any compensations for my inconvenience. VERY NOT PLEASED!!! NEVER HAVE HAD THIS KIND OF EXPERIENCE WITH YOU GUYS BEFORE!!!

Rating:

2.0

Put the wrong drop off location on contract and told me it wouldn't matter but after taking to uhaul customer service and 2 different departments I was told to call them back and request for them to update the drop off location to avoid expensive fees

Rating:

5.0

Fast easy and friendly

Rating:

5.0

Uhaul needs to evaluate their trucks the steering on these trucks horrendousyou can tell that they don't take a Min to get wheel alignment but through the grace of God I made it. Have a great day

Rating:

2.0

Supposed to pick up in Hammond location and as I am parking in the lot at 7:50 am for an 8 am pick up, I get a text saying they don’t have it and to go to Harvey for 10 am pick up. Totally messed up my whole day by 2 hours, not to mention this is the second time they have done this in 4 months. What’s the point of making a reservation for a location and receiving a confirmation # if you don’t stick to the agreement.

Rating:

5.0

Everything went well- Overall a Great Experience.

Rating:

3.0

Better customer service.

Rating:

5.0

I would recommend this to anyone because at list you know we’re your thing are. Not like the moving company that I had they are very nice at first but after they have your thing’s they are ass holes they tell you that your things will get deliver within five days and it’s not true you have to wait he’s three weeks to four

Rating:

1.0

my reservation was "lost" it took me a total of 5 hours with customer service to fix the problem. most of the people at customer service were rude and hard to understand. I was given the truck a little under 1/4 tank of gas in it, returned it the way it was received and was charged.... i was also quoted $694 on the phone and it was $805. this entire experience was a disaster and completely over priced. dudes at kens were nice and helpful. that was the only positive thing i could say.

Rating:

1.0

It was not a good experience it was dirty and I was nervous to get out of my vehicle. I had a issue with my bill but wasn't comfortable talking to the manager

Rating:

5.0

Truck swept and cleaned... waiting on the $25 cash back

Rating:

3.0

The location is in an area that has a high-crime rate.

Rating:

2.0

The Truck was beyond dirty, there was no dolly in the truck and it ran like a very old truck. Didn't feel safe in it at all. The staff at the store were great and welcoming, but their equipment was terrible.

Rating:

3.0

My experience went well, I did not have any problems. The truck I requested was ready and the pickup was quick and easy.

Rating:

1.0

It was my worse experience with using uhaul this time And I have always used this comfort my moves But I will definitely never again deal with this location again Totally unprofessional n the agent was very very rude

Rating:

5.0

Gas cap was missing but he tried to find one, other then that great service

Rating:

1.0

Charged me for an extra day that I never had and was very rude about me calling and inquiring about the over charge and hung up in my face

Rating:

4.0

The original location I selected online for drop off was closed down. After driving around the address for a time a resident of the neighborhood informed me that the uhaul store had been closed for several months. Your website should be updated to reflect active locations only. The rep at Ken's was very helpful and efficient, however, and left me with an overall positive experience.

Rating:

5.0

I was satisfied with my rental and with customer service.

Rating:

1.0

Appointment was for 930 I arrived at 920 the uhaul agent wasn't available to release the truck. I didn't get my truck until shortly after 11. Agent wouldn't answer calls. No courtesy call was made. And when he arrived wasn't even apologetic! Worse experience ever!!!

Rating:

5.0

NOTHING

Rating:

3.0

Change time sooner so customer doesn't get calls about cancellation.

Rating:

1.0

They didn't explain anything and took over 175 dollars out of my account. I never rented before and things should've been explained.

Rating:

3.0

on a order i needed to cancel, causing my money to be on hold for 7 days then place the right order causing even more money to be on hold for another 7days but only had the vehicle 1 day...