Only issue was being on hold for over an hour waiting to find out the original pickup location didn’t have a truck for me and they gave me a new location. OVER AN HOUR WAIT! Not acceptable!
jonathan m
Kens Food
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harvey, IL 60426
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very good service
Octavia JVery good service
Tahirih DEveryone was amazing.
Rhonda ATerrible customer service. My reservation was for 10am was told the guy that handles uhaul rentals here didn’t come into 11am. Got there they checked my ID said they would be back they were going to check the back. Came back and handed me the key said truck is parked out back. Didn’t go back with us to the truck or show us which one it was. We had to locate it. Didn’t go over any paperwork. Charged my card I reserved with when earlier that week I asked the rep who called to confirm my pick up location if I could update the card I used to reserve with because I wanted to pay with a different card. She told me I could pay with the card I wanted when I picked up the truck. Well that didn’t happen. Overall just the worst experience I have ever had with a uhaul rental and I’ve rented from uhaul plenty of times. I didn’t sign the contract they just did something on their end an constract was emailed to me with a squiggly line by the signature field. Called uhaul customer service to complain because I also had to have them update my drop off location because that was not confirmed when I picked up the truck and somehow was changed to a different location. Just overall terrible experience.
Shelly B