The representative had no clue how to rent out the uhaul. My husband and I had to wait 40 minutes to even get the 26' rental truck. The representative completely messed up our contract which made things even worse for my husband and I. I recommend staff that knows how to rent out vehicles appropriately for starters.Jarrod H.
Customer Reviews for Kent Bp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John H.
The online reservation knocked me into the wrong time slot. This caused me to not get the rental and forced me to anther store. This store rental the truck s engine had a problem and couldn't be used. After 3hrs of trying to get a vehicle to rent finally we had to go 50 miles away to get a rental. By paying by the mile caused my 80 mile trip to turn into 178 miles. And caused my bill to almost double. Not cool. Will look elsewhere for rental in the future.JEFFREY S.
Customer did not leave a comment.GERALD C.
The young lady working the counter seemed confused on what she should do aside from taking my rental keys. I didn't get any paperwork or reassurance that all was complete. Perhaps she could use some training because at one point she said â€œI'm not really sure what to do but you are OK just dropping keys with me.â€David M.
There was no drop box and the cashier had no idea what to do. She had to call her boss and then came out and said to just give her the key. I would rather have dropped it in a lock box! Please get a drop box at this location!!!Tracy C.
Turned in uhaul ontime, actually a day early. I received a bill for an extra $102.00 saying I turned it in 2 days late. This was the second time this has happened but at a different location. Very disappointed with uhaul over all. Feel like they are trying to rip people off. If I hadn't checked my account I would never have known.Nicole G.
Called many times day of pick up and they did not answer. When I showed up for pick up they were unaware that I was picking up and the attendant had no idea what to do to the point she had to call someone to walk her through the rental. Her and the person on the phone ignored most of my questions and the ones they answered were with short dismissing answers. When I returned the uhaul the gentleman wanted me to leave and him to check it out and send me an email receipt at a later time. I ended up being charged the exact amount of the pending charge which was completely based on estimated mileage. An in town rental with no mileage in the base price, rude unknowledgeable attendants....never again will I use this placeDUSTIN R.
Customer did not leave a comment.Kathy O.
Customer did not leave a comment.Corey H.
Great experienceTHOMAS L.
Customer did not leave a comment.David P.
Customer did not leave a comment.Mark A.
Not overcharge customer for GasJacqueline C.
The cab of the truck smelled like cigarette smoke. It was strong and smelled awful. Also we paid for a utility dolly that we didn't get and the guy at the rental site said basically â€œoh well that's your problemâ€Dylan T.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.larry A.
Customer did not leave a comment.Nancy H.
Customer did not leave a comment.Kelsey A.
Customer did not leave a comment.Chaz W.
We did not recieve the dolly we paid for. The attendant didn't know what they were doing either.Thomas L.
Truck needs service. Suspension seems too rough loke broken springs.paul C.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Timothy O.
Don't send them therePatrick K.
Customer did not leave a comment.Martin R.
Make it clearer that the return site is a gas station!!! I was confused.Danny B.
The transmission was destroyed In the truck. Shifted horribly. Gave me the truck with very little fuel in it.Robert A.
Answer the phone when a customer callsPeter W.
Terrible service and they stolen my money .. Very bad serviceLayla A.
Customer did not leave a comment.Rebecca J.
The guy responsible to give the truck was not in the pick up location and had to talk to him over the phone which took an hour, not to mention that I was forced to handout my credit card information to someone over a not secured line over the phone, because it was my only choice. The worst experience ever !!!Mohamad J.
Customer did not leave a comment.Natalie S.
The worst experience I've ever had with UHAULTamarah H.
Blankets were pulled out of a dirty shed. I did not select this location and was forced to go here. Staff was nice but was not prepared.Christopher R.
Customer did not leave a comment.Jessica L.
Clerk had no idea how to return U-haul tow dolly.Albert S.
Was called and told the day before I picked up that my equipment was not available. Was given a bigger trailer and told it was at a different location. Go to pick up trailer and I was told that even though I gave my card information online when I reserved, it "didn't take" and I had to give him my card. Since it's a gas station and not a U-Haul location, I had to drive to the place I ORIGINALLY reserved from because I needed a light adaptor. Isn't there a guarantee for having the equipment I reserved at the location I reserved at?Larkspur N.
Customer did not leave a comment.Tricia R.
They had no idea what they were doing. Took 40 min to actually get truck and they took that time off our total rental time. Said I could return to another store and when we arrived to return at different store I was told that will be $200 more. Never rent from BP Kentmelissa W.
The customer service was terrible. Its a gas station and was given a truck much bigger than needed. It was also 17 miles further from where we were told to pick up the truck. Ordered and paid for a dolly, but none was given. Will not use uhaul again.David D.
We were told they didn't have the truck we reserved. The truck ended up being an hour late. I had to wait an additional 30 mins to get it rented because they take care of all the gas station customers before the Uhaul customers. The overall pickup experience was awful and stressed us out even more since we only had one day to move.Morgan M.
Customer did not leave a comment.clint B.
Customer did not leave a comment.Patrick W.
I was disappointed that the website allows you to reserve but then the day before I'm Told a location near me (within 10 minutes), doesn't have it so we are forced to drive 45 minutes in the opposite direction to pick this up, because now it's to late for us to make other arrangements. Then we arrive and the location is a dirty gas station, our pickup process took over 45 minutes. The additional travel time, the pickup process delayed us getting it loaded and on the road. I would not recommend using this location or at least if allowing a customer to reserve online be sure that it is available and convenient for the customer.Jennifer B.
Customer did not leave a comment.David G.
Clean truckssusan B.
Customer did not leave a comment.Jane D.