Customer Reviews for Kenwood Market
(U-Haul Neighborhood Dealer)

408 reviews

9612 Dale Av Ste 1   Spring Valley, CA 91977

(619) 460-4259

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 460-4259

9612 Dale Av Ste 1
Spring Valley, CA 91977

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ZACHARY A 
Rating:
5.0

The guys were friendly and it was real easy to pick up and drop off.

NICHOLAS I 
Rating:
5.0

All is good need more help at that location

KARL F 
Rating:
5.0

Really easy hassle fee rental experience

ROSA M 
Rating:
5.0

Every thing was good the people who are working in this location are very nice and friendly

ROBI K 
Rating:
5.0

Customer did not leave a comment.

ALBERTO S 
Rating:
5.0

Very easy to rent a uhaul and extend if needed. Highly recommend.

KAREN F 
Rating:
5.0

Customer did not leave a comment.

DIANNA D 
Rating:
1.0

Customer did not leave a comment.

Connie M 
Rating:
5.0

Customer did not leave a comment.

DAVID N 
Rating:
4.0

Customer did not leave a comment.

JAMES C 
Rating:
4.0

Customer did not leave a comment.

KATHRYN C 
Rating:
3.0

Truck was very dirty

MONICA B 
Rating:
5.0

Fast & easy pick-up & drop-off, the truck ran fine, no issues.

Michael M 
Rating:
5.0

THe location is not convenient for me, but the truck I needed was present. Very likeable and quick folk at Kenwood Market.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

ADOLFO R 
Rating:
3.0

Customer did not leave a comment.

ROBERT V 
Rating:
5.0

Customer did not leave a comment.

CARLOS M 
Rating:
2.0

This location does not rent clean or maintained Uhauls.

SHAWN M 
Rating:
5.0

Customer did not leave a comment.

JESSE G 
Rating:
4.0

Customer did not leave a comment.

CAIPENDRAGON S 
Rating:
3.0

Good experience and service except I was charged for gas after I already added what I used.

DEBORAH A 
Rating:
4.0

We were met on the curb by the staff of the Kenwood market. Very easy drop off.

GARY K 
Rating:
4.0

Customer did not leave a comment.

BECHELER R 
Rating:
4.0

Customer did not leave a comment.

judy w 
Rating:
2.0

There were no Dollys to assist with my move. Then I was charged for gas when I left the truck at half a tank just like when I received it. Worst IHaul experience ever

Audrey J 
Rating:
5.0

Again, to reiterate the comments from pick up place. The app made things very easy to return the van and instant. I appreciate the many locations offered. I was walking distance to my drop off location. Thank you.

Paul D 
Rating:
5.0

The back of the truck was not cleaned out from previous use. It was easy to check out and return to this location.

Donald C 
Rating:
2.0

Customer did not leave a comment.

Ross G 
Rating:
5.0

Customer did not leave a comment.

Firas A 
Rating:
5.0

Fantastic service. Thank you again.

Diana J 
Rating:
5.0

Thank you

Christian P 
Rating:
3.0

Customer did not leave a comment.

Alejandro S 
Rating:
5.0

Great service thank you

Michael R 
Rating:
5.0

Customer did not leave a comment.

Senorina D 
Rating:
3.0

They were very professional and nice. I am disabled and they were helpful.

Debra V 
Rating:
1.0

El tanque de la gasolina estába dańado después de mover mis cosas pasé a llenar el tanque para entregarlo con la misma cantidad de gasolina y me di cuenta que el tanque estaba liquiando gasolina . Eso es una muy mala situación . Me Sentí en riesgo . Ya que pudo ocasionarse una explosión .

Edilberto A 
Rating:
5.0

Frustrated that first reservation did not have truck for me.

Michael H 
Rating:
5.0

Customer did not leave a comment.

RAYAN Y 
Rating:
5.0

Customer did not leave a comment.

Mark V 
Rating:
5.0

Customer did not leave a comment.

Norma T 
Rating:
5.0

Great service, clean vehicle thank you

DIANA M 
Rating:
5.0

Customer did not leave a comment.

waseem A 
Rating:
3.0

Received trunk on empty, has to wait a while to receive service.

Idalia S 
Rating:
5.0

Customer did not leave a comment.

Andres C 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

They are really nice people and they so friendly and always make it easy in and out

ammar d 
Rating:
5.0

Customer did not leave a comment.

Anthony J 
Rating:
3.0

Because isn't any sing that indicates where you have to go Because is inside of liquor store then they don't give you paper work olso. the truck has no license plate I'm still don't know Hamache is for my rental truck

ALBERTO C 
Rating:
5.0

Customer did not leave a comment.

Christina H 
Rating:
3.0

First, booked a 20' truck for pickup at a Lakeside location. Thye said they didnt have one even though it said it was available. They then sent me over to Kenwood Market and there it was double the price of my original booking(I took gas into account for both). Kenwood Market were nice people but the entire situation made me never want to rent through UHaul again.

Evan C 
Rating:
2.0

Awaited U-Haul approval for over 20 minutes past check-in. No apologies or compensation. No communication.

Rachel C 
Rating:
5.0

Ronnie who handled my rental at the store was amazing!

Spiro D 
Rating:
5.0

Customer did not leave a comment.

Maxine R 
Rating:
4.0

Customer did not leave a comment.

Ann C 
Rating:
5.0

Customer did not leave a comment.

MOISES C 
Rating:
5.0

Customer did not leave a comment.

philip d 
Rating:
3.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

Customer did not leave a comment.

ALBAN P 
Rating:
5.0

The process is so smooth and the customer service so great, I can’t think of anything that needs changing. I’ve been patronizing the store for approximately three years, and I’ve always gotten exactly what I need. Thank you!

NASHONA A 
Rating:
5.0

Customer did not leave a comment.

Jesse W 
Rating:
5.0

Very nice newer vehicle

William B 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Kiet N 
Rating:
2.0

AC was not working. Steering wheel was peeling leaving residue on my hands when I drove. It was very dusty inside so when the window was down dust would blow around.

Kasey P 
Rating:
3.0

Customer did not leave a comment.

NATHAN R 
Rating:
5.0

Customer did not leave a comment.

Andres R 
Rating:
5.0

Customer did not leave a comment.

Octavius M 
Rating:
5.0

It was my 1st time renting one and the man at the store made it easy for me since for so.e reason I couldn't log in to the account. It all went smooth.

Yadhira G 
Rating:
3.0

Friendlier service would be great.

Mao L 
Rating:
5.0

I have used this facility a few times and never disappointed.

YONNAS M 
Rating:
5.0

Customer did not leave a comment.

LAETH P 
Rating:
3.0

Have dollies available as advertised. I rented and payed for one but no dollies were available at that location. Trying to locate one nearby was to much of a hastle. Hope that I get a refund for that charge.

James L 
Rating:
1.0

Staff was rude and not helpful. Told me to call U-Haul customer service to get my rental. Even the rep I was speaking to from U-Haul did not understand why they were being so difficult. She called the store and they ended up passing the phone off to me which frustrated her and I both even more. Truck was dirty, obviously not maintained as it would rev high from a slipping transmission. Tires felt off and super bouncy. Overall horrible experience and would not give them a penny again.

Wesley K 
Rating:
5.0

Have the woman behind the counter smile and say thank you. Smile even if it a forced smile

Kelly W 
Rating:
5.0

Staff not very nice. I asked for a receipt and she said I don’t get one trust her she will take care of it.

Monica B 
Rating:
5.0

Loved everything about this experience. The convenience of checking in online. Went into the connected liquor store, the representative was amazing, nice an helped out with every question I had. When I returned the uhaul the young lady at the register was amazing as well. Very nice and helpful. Thank you all for making this experience a quick and easy one. Blessings

Aaron S 
Rating:
5.0

Fastest return ever

austin b 
Rating:
5.0

Customer did not leave a comment.

Rodrigo H 
Rating:
5.0

Customer did not leave a comment.

BLAIR I 
Rating:
5.0

Excellent service, very friendly and courteous. Would definitely recommend to friends and family.

Katherine J 
Rating:
5.0

Customer did not leave a comment.

HUGO B 
Rating:
5.0

Customer did not leave a comment.

Juan D 
Rating:
3.0

This is a liquor store that serves as Uhaul location. The personnel were nice and courteous but they had trouble getting my transaction and the transaction before me going. They spent a lot of time on the phone with I am assuming someone from uhaul trying to fix whatever was not working.

Jorge C 
Rating:
5.0

Can’t think of anything. It was a smooth transaction and Angel really went the extra mile in accommodating my being late.

Michael E 
Rating:
4.0

Vehicle was a little dirty inside and smelled overall was a quick easy and really no issues other than that

Angela W 
Rating:
3.0

I was charged $28 for not filling the gas to the line and It was barely used. Other locations have met that slide . Charged $28 for $5 of gas.

Dawn L 
Rating:
5.0

Customer did not leave a comment.

Duane S 
Rating:
1.0

Fuel tank was empty when I picked it up had to put 17 gallons of fuel to reach 1/4 tank only drove I haul 27 miles round trip to move stuff. Wind up costing me 160 rental and gas 90 fir rental and rest gas. Uhaul rental place said they would charge me to fill tank 1/4 full anyway so I filled it with 17 gallons to reach 1/4 tank I only drove 27 miles round trip. $100 in gas only drove 27 miles!

Jason C 
Rating:
5.0

Customer did not leave a comment.

Dorthy H 
Rating:
4.0

Customer did not leave a comment.

Casey T 
Rating:
5.0

Customer did not leave a comment.

JAVIER B 
Rating:
5.0

Customer did not leave a comment.

Yusuf S 
Rating:
5.0

Friendly and fast service!

TRACY P 
Rating:
4.0

U-Haul is part of a liquor store, so for check-in and check-out I had to wait in line with store customers. For check-out, liquor store was busy. Wait was long, then when they got to me they just took the keys and said they’d email me a receipt so they could help the next liquor store customer, instead of checking me out.

William M 
Rating:
5.0

Great customer service

shavonda N 
Rating:
5.0

will use again

Gisele M 
Rating:
4.0

Keep up the good work thank you

MIKE A 
Rating:
5.0

Customer did not leave a comment.

Jeff H 
Rating:
3.0

Customer did not leave a comment.

angela a 
No reviews have been submitted for this location.
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