Customer did not leave a comment.
MEHDI A
Customer Reviews for Kenwood Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul changed my drop off location and then proceeded to charge we for going over the milage. Scam!
Daniel PThe guys were friendly and it was real easy to pick up and drop off.
NICHOLAS IAll is good need more help at that location
KARL FReally easy hassle fee rental experience
ROSA MEvery thing was good the people who are working in this location are very nice and friendly
ROBI KVery easy to rent a uhaul and extend if needed. Highly recommend.
KAREN FTruck was very dirty
MONICA BFast & easy pick-up & drop-off, the truck ran fine, no issues.
Michael MTHe location is not convenient for me, but the truck I needed was present. Very likeable and quick folk at Kenwood Market.
WILLIAM MThis location does not rent clean or maintained Uhauls.
SHAWN MGood experience and service except I was charged for gas after I already added what I used.
DEBORAH AWe were met on the curb by the staff of the Kenwood market. Very easy drop off.
GARY KThere were no Dollys to assist with my move. Then I was charged for gas when I left the truck at half a tank just like when I received it. Worst IHaul experience ever
Audrey JAgain, to reiterate the comments from pick up place. The app made things very easy to return the van and instant. I appreciate the many locations offered. I was walking distance to my drop off location. Thank you.
Paul DThe back of the truck was not cleaned out from previous use. It was easy to check out and return to this location.
Donald CFantastic service. Thank you again.
Diana JThank you
Christian PGreat service thank you
Michael RThey were very professional and nice. I am disabled and they were helpful.
Debra VEl tanque de la gasolina estába dańado después de mover mis cosas pasé a llenar el tanque para entregarlo con la misma cantidad de gasolina y me di cuenta que el tanque estaba liquiando gasolina . Eso es una muy mala situación . Me Sentí en riesgo . Ya que pudo ocasionarse una explosión .
Edilberto AFrustrated that first reservation did not have truck for me.
Michael HGreat service, clean vehicle thank you
DIANA MReceived trunk on empty, has to wait a while to receive service.
Idalia SThey are really nice people and they so friendly and always make it easy in and out
ammar dBecause isn't any sing that indicates where you have to go Because is inside of liquor store then they don't give you paper work olso. the truck has no license plate I'm still don't know Hamache is for my rental truck
ALBERTO CFirst, booked a 20' truck for pickup at a Lakeside location. Thye said they didnt have one even though it said it was available. They then sent me over to Kenwood Market and there it was double the price of my original booking(I took gas into account for both). Kenwood Market were nice people but the entire situation made me never want to rent through UHaul again.
Evan CAwaited U-Haul approval for over 20 minutes past check-in. No apologies or compensation. No communication.
Rachel CRonnie who handled my rental at the store was amazing!
Spiro DThe process is so smooth and the customer service so great, I can’t think of anything that needs changing. I’ve been patronizing the store for approximately three years, and I’ve always gotten exactly what I need. Thank you!
NASHONA AVery nice newer vehicle
William BAC was not working. Steering wheel was peeling leaving residue on my hands when I drove. It was very dusty inside so when the window was down dust would blow around.
Kasey PIt was my 1st time renting one and the man at the store made it easy for me since for so.e reason I couldn't log in to the account. It all went smooth.
Yadhira GFriendlier service would be great.
Mao LI have used this facility a few times and never disappointed.
YONNAS MHave dollies available as advertised. I rented and payed for one but no dollies were available at that location. Trying to locate one nearby was to much of a hastle. Hope that I get a refund for that charge.
James LStaff was rude and not helpful. Told me to call U-Haul customer service to get my rental. Even the rep I was speaking to from U-Haul did not understand why they were being so difficult. She called the store and they ended up passing the phone off to me which frustrated her and I both even more. Truck was dirty, obviously not maintained as it would rev high from a slipping transmission. Tires felt off and super bouncy. Overall horrible experience and would not give them a penny again.
Wesley KHave the woman behind the counter smile and say thank you. Smile even if it a forced smile
Kelly WStaff not very nice. I asked for a receipt and she said I don’t get one trust her she will take care of it.
Monica BLoved everything about this experience. The convenience of checking in online. Went into the connected liquor store, the representative was amazing, nice an helped out with every question I had. When I returned the uhaul the young lady at the register was amazing as well. Very nice and helpful. Thank you all for making this experience a quick and easy one. Blessings
Aaron SFastest return ever
austin bExcellent service, very friendly and courteous. Would definitely recommend to friends and family.
Katherine JThis is a liquor store that serves as Uhaul location. The personnel were nice and courteous but they had trouble getting my transaction and the transaction before me going. They spent a lot of time on the phone with I am assuming someone from uhaul trying to fix whatever was not working.
Jorge CCan’t think of anything. It was a smooth transaction and Angel really went the extra mile in accommodating my being late.
Michael EVehicle was a little dirty inside and smelled overall was a quick easy and really no issues other than that
Angela WI was charged $28 for not filling the gas to the line and It was barely used. Other locations have met that slide . Charged $28 for $5 of gas.
Dawn LFuel tank was empty when I picked it up had to put 17 gallons of fuel to reach 1/4 tank only drove I haul 27 miles round trip to move stuff. Wind up costing me 160 rental and gas 90 fir rental and rest gas. Uhaul rental place said they would charge me to fill tank 1/4 full anyway so I filled it with 17 gallons to reach 1/4 tank I only drove 27 miles round trip. $100 in gas only drove 27 miles!
Jason CFriendly and fast service!
TRACY PU-Haul is part of a liquor store, so for check-in and check-out I had to wait in line with store customers. For check-out, liquor store was busy. Wait was long, then when they got to me they just took the keys and said they’d email me a receipt so they could help the next liquor store customer, instead of checking me out.
William MGreat customer service
shavonda Nwill use again
Gisele MKeep up the good work thank you
MIKE A