Customer did not leave a comment.
RINNA S
Customer Reviews for Kenwood Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would have been a nicer experience if the truck was clean. It had blood on the passenger seat.
KRISTINA PStaff was great!
DAVID BGreat staff! Friendly and professional!
CATHERINE BBest U-Haul place I have ever been to. Friendly and helpful. No BS or attitude.
JOSEPH MIt was odd walking into a liquor store to return a truck. The staff was friendly but didn't inspect the truck with me.
Kristin CAttentive staff. Low key, no run around. Easy check out and check in. Pleasant and no indignent attitude that happens often at U-Haul places. Good experience.
JOSEPH MAlways fast and friendly service
Sarah sNo nonsense.
Dominic TOverall the UHAUL was clean. The windshield and rear view mirrors was dirty. It would have been nice for these to be clean that way I would not need to go out of my way to a gas station to clean them.
Victor NOne tire missing ALL lug nuts, but could not take proper pictures and do proper check up on truck when checking it out because it was parked INCREDIBLY close to a wall and another truck. So close that I could barely get in the truck. The axel broke and I have yet to be contacted with an incident form. I do not feel that I should have to pay for this truck when I had to make so many adjustments to schedule, unpack this truck and repack a new truck in the dark, in a residential area, 6 months pregnant!
LINDSAY BStaff was super nice! Got us in and out.
KEIJAHNAE MWhen I first dropped off the truck I probably would not have given him this rating. He did not want to give me anything stating I had dropped the truck off. When I found out that my husband had put the moving blankets in my car not the back of the truck I had to go back. When I went back I learned that you all had not designated his location for drop off. He tried to blame it on me and after I explained to him for a third time what had happened. I called the number on the rental agreement paper. The agent there was only sort of helpful because it was an incorrect number for me to call get the truck set up to deliver where I was. I had to call another number and the person there ran me around in circles. Then the gentleman at this location asked to take my phone told the gentleman at U-Haul to just send the truck to his location and he would check it in.
KAREN SSignage to say the Market is the ‘office’.
JOHN LUhaul changed my drop off location and then proceeded to charge we for going over the milage. Scam!
Daniel PThe guys were friendly and it was real easy to pick up and drop off.
NICHOLAS IAll is good need more help at that location
KARL FReally easy hassle fee rental experience
ROSA MEvery thing was good the people who are working in this location are very nice and friendly
ROBI KVery easy to rent a uhaul and extend if needed. Highly recommend.
KAREN FTruck was very dirty
MONICA BFast & easy pick-up & drop-off, the truck ran fine, no issues.
Michael MTHe location is not convenient for me, but the truck I needed was present. Very likeable and quick folk at Kenwood Market.
WILLIAM MThis location does not rent clean or maintained Uhauls.
SHAWN MGood experience and service except I was charged for gas after I already added what I used.
DEBORAH AWe were met on the curb by the staff of the Kenwood market. Very easy drop off.
GARY KThere were no Dollys to assist with my move. Then I was charged for gas when I left the truck at half a tank just like when I received it. Worst IHaul experience ever
Audrey JAgain, to reiterate the comments from pick up place. The app made things very easy to return the van and instant. I appreciate the many locations offered. I was walking distance to my drop off location. Thank you.
Paul DThe back of the truck was not cleaned out from previous use. It was easy to check out and return to this location.
Donald CFantastic service. Thank you again.
Diana JThank you
Christian PGreat service thank you
Michael RThey were very professional and nice. I am disabled and they were helpful.
Debra VEl tanque de la gasolina estába dańado después de mover mis cosas pasé a llenar el tanque para entregarlo con la misma cantidad de gasolina y me di cuenta que el tanque estaba liquiando gasolina . Eso es una muy mala situación . Me Sentí en riesgo . Ya que pudo ocasionarse una explosión .
Edilberto AFrustrated that first reservation did not have truck for me.
Michael HGreat service, clean vehicle thank you
DIANA MReceived trunk on empty, has to wait a while to receive service.
Idalia SThey are really nice people and they so friendly and always make it easy in and out
ammar dBecause isn't any sing that indicates where you have to go Because is inside of liquor store then they don't give you paper work olso. the truck has no license plate I'm still don't know Hamache is for my rental truck
ALBERTO CFirst, booked a 20' truck for pickup at a Lakeside location. Thye said they didnt have one even though it said it was available. They then sent me over to Kenwood Market and there it was double the price of my original booking(I took gas into account for both). Kenwood Market were nice people but the entire situation made me never want to rent through UHaul again.
Evan CAwaited U-Haul approval for over 20 minutes past check-in. No apologies or compensation. No communication.
Rachel CRonnie who handled my rental at the store was amazing!
Spiro DThe process is so smooth and the customer service so great, I can’t think of anything that needs changing. I’ve been patronizing the store for approximately three years, and I’ve always gotten exactly what I need. Thank you!
NASHONA AVery nice newer vehicle
William BAC was not working. Steering wheel was peeling leaving residue on my hands when I drove. It was very dusty inside so when the window was down dust would blow around.
Kasey PIt was my 1st time renting one and the man at the store made it easy for me since for so.e reason I couldn't log in to the account. It all went smooth.
Yadhira GFriendlier service would be great.
Mao LI have used this facility a few times and never disappointed.
YONNAS M