DO NOT USE THIS PLACE…I have rented many U-haul trucks over the past three months and decided to give West Grove, PA a try. First the 20 foot truck roof leaked rain on my furniture. I was then running late unloading so I called and spoke to Louis to tell him about the leak and asked about my return time. He said the truck was due back two minutes ago at 9:58 so I explained how the very nice Kennett Square location allowed an extra hour buffer. Louis explained that it needed to be back by 11:15. We had it back by 10:25 which 30 minutes over. When I checked my bill and they charged me an extra day saying they change the 11:15 reservation to another truck. I called to talk to a woman Donnie at the office and she was so nasty I couldn’t believe it. I explained that they didn’t need to change the other reservation and that was there doing. Why should I be charged? When we dropped off the keys no one was at the desk. Very poor customer service and they overcharge.
Janet L
Customer Reviews for Kerezsi Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You have A one services along with your employee she is a great asset to your business keep up the excellence.
SHARON WFriendly and helpful service
Hans KService was friendly and informative. Clear instructions, very accommodating.
MARTIN FBest U-Haul place EVER!!
MARY FBooked 3 dozen moving pads for a 20’ truck rental. They only had 18 pads so way short on pads for move yet they gouged me 2 dozen pad charges instead of 12 or 18. Returned truck at 815 am at drop box because they opened on Saturdays at 830. I picked up truck at 817 on Friday yet had nerve to charge for 2 days rental unbelievable price gouging. Waiting for credit on my charges I will contact bbb if no credit $$$$
SCOTT MOne of the trailer tires had a slow leak and both tires were under inflated.
JOSEPH CThis location was great. But we had a reservation at another location and were told no trailer was available which left us scrambling to find a trailer for the following day.
DEBRA LStay tight
JARVIS HGreat customer service, easy to work with. Will be doing business with them again.
IAN CThe staff is very friendly and helpful.
ROBERT CThe staff is very friendly and helpful.
ROBERT CVery friendly and polite office personnel.
JOSEPH MVery friendly staff, helped get our trailer rental hooked up to our vehicle, answered all of our questions. Trailer was in good shape. Highly recommend!
john k