A direct line for the customer service agent. He had to wait on the phone line, when assisting the customer before me and assisting myself. Well done on his part!
Russell M
Customer Reviews for Kermodei Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t see how it could be improved
JOSEPH KExcellent customer service and clear communication.
ETHAN WImprove communication skills !!!
les cMaybe suggest to the dealer, NOT to tighten down the hand fastener on the hitch, with his custom made wrench. Its impossible to untighten by hand after use. I had to borrow a wrench at the drop off dealership and they advised me it should never be strongly tightened down with a big lever wrench.
JAMES QIan was super easy to talk to and deal with. He made sure we got exactly what we needed! Thanks Ian!
ALISON MThe reason I would not recommend Uhaul to a friend is because this was way too expensive...should have been half or less than half what I was charged for a trailer. Won't ever catch this sucker again!
GEORGE CWas there before 5 and it was closed even though the site said open until 5.
John BAwesome service and great quality
KOBE CThe best customer service and personnel on site!
LOU M**Better customer service skills. Needs to be trained on using the app and not cash. **Needs to be respectful, considerate.
Pansylee WNothing to improve. Ian is excellent! Thank you for all your help!
KATELYNN EIan is an excellent operator. He went well out of his way to assist me, including allowing me to leave my car at his location temporarily. Ian also helped us with our storage needs. Would strongly recommend this location to anyone who needs storage or moving equipment.
CAMILLE MIan was very helpful and the storage units were an added bonus. I would recommend this place.
Christine GMy needs were well taken care of.
LOUIS LTerrible experience with equipment distribution team. Location changed 3 times and cause over 2hrs of delays to my plans. And only recieved the 50$ reservation refund. Pitiful
TAYLOR PI can’t think of anything to be honest. The overall customer experience was excellent.
CHRISTOPHER BAll is good
RAYMOND MIan was VERY Unprofessional and extremely rude. Terrace location.
WILFRED BI made a reservation at the Keith location due to the fact that we were moving just down the street from there so it was within walking distance for pick up and drop off. However for some reason I kept getting notifications and phone calls to switch locations to the Thornhill location which was very frustrating. I made the reservations where I did for a couple of reasons: convenience, previous great experiences with the Keith branch and location. The Thornhill branch has no proper business frontage and looks like a junk yard, as a woman I would never go there alone. I did not appreciate having to fight to keep my reservation out of the Keith location for both pick up and drop off.
DANA WIan was great! Very helpful and accomadating.
BRENT KIan was so friendly, I would definitely recommend this location.
Nathalie MNice fellow but, not having office hours made the experience difficult.
SCOTT HThe guy was great friendly helpful
GARETT ANo help there at 2 pm on a Thursday afternoon.
NICOLAAS SThe tires on the trailer looked pretty worn out but he assured me they would be just fine for the trip across Canada. It was. I had no problems.
Marie LIssue with mileage KM to miles and had more miles to empty when dropped off than when picked up up still had to put more fuel in to eliminate surcharge
DAWSON MService overall is great 👍
CHRISTIAN LEvery thing was fine
ROBERT GEasy to deal with
BRIAN MKermodei storage staff went above and beyond to help me. Happy and polite they continued to assist me until my questions were all answered and the information requested was provided. Great service and I would definitively recommend this U-Haul branch to friends. They really made me feel taken care of.
garrett gOwner/manager of Kermodei was direct, efficient, and had great suggestions. I would come here again and suggest this location to anyone!
MERRINA FBetter planning/booking uhauls. We booked a trailer 3 hours away and the day before was told it was unavailable so we ended up getting one in a whole different place and it was very inconvenient. Also there were more restrictions about returning time period.
RODNEY EThere were no specific problems with Kermodei, but they are suffering in rating due to the entire rental experience described above.
Andrew HWas very helpful I'd give this guy a 10 out of 10.any day
TONY BQuick service
NAOFUMI TNothing can be improved. The guy working I think Ian is amazing super friendly very knowledgeable and super awesome. He needs to be recognized and appreciated. Best experience ever with UHUal
TIMOTHY EThere was no personnel present during regular business hours.
STEPHEN CWhy was i charged $100 more than quoted in the phone? I was told on the phone it was $468, including taxes and fees ( all in)?
MICHELE WGreat location, the person running the U-haul depot was very knowledgeable and friendly.
ROGER BThe whole process was simple & quick. The service was friendly & helpful.
LEANA BGreat experience and fast when you use the online booking and check in process!
Rajeev RGreat customer service.
AMARJIT MWhen I picked up the truck it was very muddy on the interior and it was definitely recently smoked in. This was unfortunate since it was almost a brand new truck. After driving it to my home I cleaned the interior and washed all of the windows inside and out, it smelled a bit better. The truck itself was amazing and absolutely perfect for my 3 bedroom house. It was easy to drive and had reasonable fuel consumption of about 30 l/100km.
Fraser SThe worker was very helpful
FRANCES HGreat service. Very helpful.
AMARJIT MReservations through u haul have no value. I made reservation over a month prior and no effort was made to have equipment I reserved available. The location I made the reservation for didn't have any information until 2 days prior. I was limited to what was available the day I needed it. I did not get an appliance dolly, I did not get blankets and I did not get the van I reserved. In future I will not use uhaul if I can find another option. If I do I will not make a reservation since there was no point in it.
BRYAN DTo make sure the reservation and final payment much or correct!! The location made mistake and charge me $300 extra and I find out after u left but I call customer care centre and the where amazing customer support team and the refund my money back to my credit card
Mohamed OHad the vehicle I needed at the price I expected. Very efficient and straightforward.
BERNARD BBest service ever
ROMAN KThe U-Haul was dirty and I had to clean it myself before use. No inspection had been done on the trailer and I realized one taillight was burnt out.
Aman PBetter franchisee....phoned to see if trucks we're available said come at 12:30....drive 20 mins to there and no where to be found.....call franchisee....you need to call the 1-800 # reserve it and then call back with the reservation #....did that....then he tells me I gotta download the app put in a credit to pay for it...call him back then he'll give me the lock box info for the key....which was go on the app and pick up my truck.....both the first person that answered and the second guy that answered everything after 12:30 gave me nothing but attitude and was a total waste of my time....he should have just said the very first call at 11:30 or so to download the app and do it all on there.....very frustrating
JEREMY WThe person wasn't on site when I went to pick up the vehicle. The process was slow due to the sign in being online and there was slow internet connection. I received no paperwork or confirmation of mileage upon pick up. I was overcharged on mileage, I drove 4 miles and was charged for 14.
ROBERT MPrice was very reasonable. Condition and cleanliness was very good. Owner was easyto talk to, friendly and very helpful. Will definitaly not borrow a trailer and go back to pay extra fir a truck. Extremely happy with my experience.
KIRK LIt was just a Drop Off. NO personnel at location
Peter KThis review is not directed to the representatives at Kermodei; my experience with them was great. As for Uhaul: I originally asked for my equipment to be picked up in Prince Rupert weeks in advance, TWO HOURS AWAY from Terrace. I was given less than days' notice for this change, and could not change my ferry sailings to wait for equipment. Uhaul HQ also insisted that there were no tow dollies available for my vehicle TWICE on two separate phone calls despite the representative at Kermodei telling me so earlier; I get there, and there were 2 DOLLIES AVAILABLE. I had to leave my car in a separate province because of the complete incompetence on Uhaul's part. If you can't actually reserve equipment, DO NOT CALL IT A RESERVATION. I would never recommend using Uhaul in the Skeena district- you cannot trust that they will actually provide the proper equipment and are perfectly content displacing your pickup location to another city entirely- they even said it could have ended up in Kitimat! I will either have to sell my vehicle or spend hundreds of dollars of money that I do not have getting it into Alberta. Use Penske or something else for truck rentals in the Skeena district.
MILES CVery helpful service!! Efficient!
DIRK S