Customer Reviews for Kermodei Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kermodei Storage

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Emile G. on

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Christopher W. on

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Douglas R. on

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When we checked the psi on the tires two tires were 70 psi and two tires were 30 psi when reccomended was 90. Others than that the service was good and fella pleasant

Sonya Z. on

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The 15ft truck was not hooked up to the vehicle trailer that I rented. My husband ended up with a flat tire on the trailer 40 minutes out of Terrace. There was NO JACK, NO SPARE TIRE, NO CELL SERVICE. He had to unload the vehicle he was carrying and drive back to Terrace. Where I called the terrace uhual person and was told to call roadside assistance. Where I reached a lady named Rebecca who kept insisting that my husband was on Hwy 33, which he was not. I tried telling her he was on Hwy 16 the main highway out of Terrace and she would not listen. She then proceeded to tell me that we were going to have to pay for the service technician and the tires. I told her we were not going to do that as he was not on the hwy she kept saying he was on. Not very happy with the service we received from terrace uhual or roadside assistance. However when Kal Tire contacted me regarding the flat tire they were super helpful. They talked to my husband about the location of the break down and believed him that he was in hwy 16. They went out changed the tire and made sure he was back on the road safe and sound. Thumbs up to Kal Tire Terrace

Andrew H. on

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Rylan A. on

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Larry R. on

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Adam S. on

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you need to figure out a better drop off location for your kitimat and terrace area customers you tried to send us almost an hour out of the way to a location that we couldn't even find 4185 kalum lake rd is just a stretch of highway it is not a general store! we had to drive all the way back to terrace and after 3 phone calls of us being told to go back to that 4185 kalum rd location and me explaining its not a drop spot location but a stretch of highway not even a pullout area or anything the calls were dropped we finally were directed to go to a uhaul drop off spot IN TERRACE 5 mins away from where we were(why wasn't this an option to begin with?) and then we were charged an additional fee to drop off at "a wrong location" in all it was incredibly frustrating and costly on gas to cover our uhaul AND our friends car who was following us on this wild goose chase.

Nika C. on

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Dwayne W. on

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megan B. on

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Winnifred T. on

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New Hazelton, BC Canada is the worst place to rent a UHaul truck. No one shows up to sign you up for a truck and don't answer phone calls. Went 45 minutes in this direction and then had to go back and go an hour in the opposite direction to get a truck. Made for a long exhausting day.

Jim R. on

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Excellent experience. Ian was especially helpful; everything went smoothly

john M. on

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Fill the units have the rental equipment in the truck at pickup time and dont forget it.

Rene M. on

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Get a place that can use debit.

Karen L. on

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The owner/operator is not very friendly or out to make U-Haul some money. He didn’t explain the costs or give us the mileage costs, he said it wouldn’t be much. $485 later for a 10 hour rental. When we called him to return the unit at 8:45 pm he said “do you know whaat time it is?” He was not customer focused at all!. We will not use U-haul again here. It was very expensive and also it advertised $19.95/day on the units and it was $485! 350 km we drove but the cost was $1.61 a km!!! Ridiculous! And the vehicle inside smelt like a man who hadn’t washed his hair for a while but it was clean. Outside was dirty....it’s ok but it was too much per KM! With a man who booked us on HIS schedule (he was in a rush) and was very disturbed we called him at 8:45 pm to let him know we had returned and where we parked it. As we forgot to complete the mileage/take pics before we put the keys in the slot. Felt like we were unwanted customers.

oluSoji J. on

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Jason C. on

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Employee was awesome.

TERESA W. on

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Anna P. on

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Rajeev R. on

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douglas G. on

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I ordered a 6 x 12 5 weeks from my pick up date. I had to drive to the next town over 140km (each way ) to pick it up because it apparently wasn’t available in my location. Once I arrived to pick it up. They didn’t have my trailer size available so I had to use a 4 x 8 trailer. I was not able to pack all my belongings up for my 2500km journey home. I am very dissatisfied and disappointed with how this was handled.

Alan C. on

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A very friendly guy, came to meet me at the drop off location despite being during closed hours. Let me in and let me drop off my trailer. Very friendly.

Karla W. on

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Isaac P. on

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JIM F. on

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I can't think of anything. Ian was amazing, truly a great experience with the rental. A huge improvement from the last person who had the UHaul in Terrace. You will be pleased with the results you will get from Ian!!!!

Jean-Marie L. on

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Brad C. on

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Ryan B. on

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We had a tire blow out about an hour into the trip. The truck ran fine other than this. Should have had the tires examined before renting out equipment. Was a 6 hour wait to get it sorted and back on the road, which also made it so I unexpectedly had to get a hotel since we were so far behind schedule. And then uhaul wanted to charge me extra for being an hour and 20 minutes late for dropping it off after that put me so far behind schedule. I don’t blame this on the gentleman who rented us out the truck tho, he was excellent.

Larry K. on

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Advise them to be aware that they need to confirm that the equipment they have reserved is where they expect it to be. I had to travel 300km round trip to pick up the unit I rented because my local Uhaul agent did not have what I reserved. That is not made clear when reservations are made. Additionally - engine oil was down 2 litres. The agent provided money to purchase oil, thankfully. Maintenance appears to be an afterthought - not a good policy at all and definitely not good for customer relations.

Bert G. on

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The pick up place should be a the same location we ask for,not 200 km away. It make thing more difficult to get with no time to spare sometime. But over all, very nice truck to drive and comfortable for a long ride. Very please with my rental. Thanks

James R. on

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The office is in a rental storage area, the attendant didn't seem to be competent on the software, there was no washroom facilities, (they where needed due to the lengthy process to rent) the vehicle was tucked in way too close to other vehicles to do a proper walk around. I had to move large pieces of lumber out from under it to leave, the wipers needed replacement, the drivers mirror wouldn't stay up while driving, the transmission would rev way to high before shifting(required fluid) there was no vehicle briefing( driver function familiarization) tires where worn to almost min standard, stickers on vehicle indicated it was (highly fuel efficient) 500 in gas to go 1200km is not efficient .

LINDSEY E. on

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Lara N. on

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Darlene C. on

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Jim S. on

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Kermodei uhaul is great place to rent from .

Karla W. on

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We had to return the truck we had actually reserved as the gearshift lever handle came off and was hanging by a wire. The truck we took was great.

rick R. on

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Other people with vehicles partially blocking entrance and would not move barely got truck in.

Jesse S. on

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Carol C. on

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Amanda B. on

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Steven L. on

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When I arrived and dropped off the vehicle, I went into the only business I saw and was rudely told that they have nothing to do with U-haul. I called the # on the sign and the guy said he would drop by and check it out the next day, which was fine with me he seemed friendly. I then got a $58 charge for fuel on my CC I emailed and was told it would be taken off. It hasn't been removed yet. I like U-Haul but I think there needs to be a representative at each location so you can deal with them directly and avoid unnecessary hassles with over charges for fuel etc..

Alex T. on

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:)

tom D. on

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Daniel K. on

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Emma H. on

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Very helpful and friendly

Terrilyn G. on

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The attendant seemed very unorganized. The UHAUL had very bald tires. The lights didn't work at first. Him and another customer were arguing and he told me just "just go"

Irwin B. on

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The only thing wrong. We rented a trailer, which we had on the back of our motor home. So when we showed up to the front the man got a little bent out of shape, told us to take it to the back cause that’s where he stored them. If we had known that in the beginning it would of been much better! Thank you

Debra S. on

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Stephanie M. on

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Jim S. on

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Unit was in good shape. The tires were less than good for a long haul had flat tire problems along the way . Would recommend carrying a puncture seal of some kind and a small 12 compressor . Some times call service is not available for roadside assistance .

Herb G. on

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douglas L. on

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Very bad customer experience. I would never rent at this place ever again. The guy doesn’t explain anything. He seem pissed off just talking to us. He a old miserable guy who hate what he is doing. Felt like he was doing us a favour for renting his truck? When we first arrive he doesn’t answer basic question like how much gas do we fill up. Do we call before drop off? Is there online check out? Can we rent other equipment. His voice was angry and his face was annoyed by us. When we return the truck. He was angry we didn’t meet him and that I call uhaul to figure to check out. I told him I had check out online by following the text message link. He was surprise and angry. Then I ask about the fuel charge and he was confuse. He was angry when I refuse to pay 52.50 for quarter missing fuel when I ask. I said it doesn’t require 52.50 for quarter to fill gas. He finally drop it to $17 when I point out his angry customer service. I apologize for asking questions??? I shouldn’t apologize for asking questions!!! Worse uhaul first experience ever!

Frank R. on

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John R. on

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Very good service, it would be hard to improve

Garry C. on

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Brendan B. on

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Andy S. on

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Ian was awesome to us, very helpful! Friendly and laid back atmosphere.

Jack R. on

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I never met the attendant, he never answered several calls. I thought he pulled a cheep trick after the fact by saying we were short on the gas . It was at the same level when we rented it n prince george

Steve D. on

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Better paperwork to the customer

Robert E. on

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Ron C. on

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BETTER SIGNAGE! Impossible to find, unless they have extra trucks and trailers parked behind building and you happen to look there. Large sign needed by road.

Solomon J. on

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The person looking after it wouldn't meet me in the storage yard when I returned the trailer. He said the gates were closed, but were open when we arrived so I just unhooked it and left it there. I'm not sure but there is a sign on the gate saying 'If you opened the gate, make sure you close it', I don't know if that means storage unit holders have a key for the gate or not, but if it does then he could've met us to unlock it. Lucky for me though it was open already

SAMANTHA T. on

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CHRISTIAN S. on

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Ian is heads and shoulders above any other u haul post I have ever used. Outstanding.

Mack M. on

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Unavailable for trailer drop off, resulted in me having to make arrangements to keep the trailer secure overnight and take time out of work to drop off the following day

Adam R. on

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