Customer Reviews for Kermodei Storage
(U-Haul Neighborhood Dealer)

184 reviews

5025 Keith Ave   Terrace, BC V8G1K8

(778) 505-2129

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(778) 505-2129

5025 Keith Ave
Terrace, BC V8G1K8

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was very good, staff pretty friendly

Gwen L N. 
Rating:
3.0

Customer did not leave a comment.

Joanne R. 
Rating:
1.0

he lost my address and ask me 1month later what it was, messy place inside. not happy at all🤬, fuck my up from pick up to drop of, cost me 500$ more then was supose on begeningi, will never recommend U-haul to any one

CARL C. 
Rating:
5.0

the guy in terrace was great... so friendly.. great customer service... would definitely use again if i have to make another move... the 10 ft truck holds a lot of stuff..... thanks for making my transition from port simpson/ lax kwalaams to terrace a smooth experience...

ronald S. 
Rating:
5.0

Customer did not leave a comment.

Orlando A. 
Rating:
2.0

The adapter was missing to hook up the lights/signals. I was told I would have to go buy one myself (cost $49) which added time and stress to my situation. Even after installing it, the lights and signals did not work properly so we had to keep checking them at every stop during our trip and we felt unsure of our safety since they kept going out. I wrote an email to Uhaul to complain and have only received an automated response promising that a manager would contact me, but I have heard nothing. I will never use them again. Poor customer service, wasted a lot of my time and added stress, and the trailer put my (and my family's) safety at risk.

Diana F. 
Rating:
5.0

Ian went above and beyond when I realised I had erred in reserving a 5X8 trailer. He immediately got us a 15 foot truck and car hauler. The relief at such great service was immense.

Barbara J. 
Rating:
4.0

Customer did not leave a comment.

Teri M. 
Rating:
5.0

Drop off was great! Ian was so helpful, kind and friendly.

charity D. 
Rating:
5.0

Customer did not leave a comment.

laurie H. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Nothing! The man who came out to inspect the vehicle was very kind.

Makala P. 
Rating:
5.0

Customer did not leave a comment.

Corey V. 
Rating:
1.0

Rental agent was vulgar , rude, not accommodating and provided poor service over the phone and in person. Agent proved to be unaccomodating over the when attempting to schedule and proved to be even worse in person. He left garbage in the trailer (an old spare tire) and asked me to dispose of it at his convenience. When the trailer was hooked up he half assed the inspection and instructed me to leave.

Josh Z. 
Rating:
4.0

Inside of truck not that clean Customer service great!

Bradley A. 
Rating:
5.0

Nope the customer rep was friendly

YVONNE L. 
Rating:
5.0

Customer did not leave a comment.

JEAN-FRANCOIS L. 
Rating:
4.0

Customer did not leave a comment.

Bryce D. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
4.0

Friendly service. I was just dropping off a trailer, so I did not spend much time there.

Annette M. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

When I used auto transport to strap down cehicle there was a large metal burr on fender and I Tore a 2 inch gash in my for arm

James D. 
Rating:
5.0

Friendly dealer. Didn't have 5x8, but upgraded to 6x12 trailer for same price. I'd definitely return as a customer to Terrace Uhaul

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Francisco Javier R. 
Rating:
3.0

The convenience of renting a U-Haul for moving was great! There was tons of storage in the U-Haul that we were able to move all our furniture in one load. The only issue we had, was that we had to pay for the milage to get it to and from Terrace. I think if our location was able to have more trucks, or at least a driver to move the trucks to and from other Northern communities upon availability would have been ideal. I still am unclear as to why we had to pay for the milage to get from Terrace to a community over an hour drive away because the U-Haul place in our town didn't have one available. This is the only issue we had, and feel it would be in the companies and customers' best interests to figure out a solution to this problem.

Katie M. 
Rating:
2.0

We reserved a 26' truck well in advance of our move. We called two weeks prior to our move and at that time we're told to call three days prior to our departure date because there was no guarantee a truck would be available. This is terrible when a family is relying on this truck to move to a different city. The owner was friendly and helpful and did all he could to help us. However in the end we needed two trucks because the larger one was not reserved. This added cost to our move and we had to make alternate arrangements for our vehicle. Terrible arrangements and I would not use Uhaul again nor would I recommend.

Richard S. 
Rating:
5.0

Great job in making sure all was a great experience. Needed a dolly, it was missing. We sure could have used it.

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

Theodore L. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
1.0

Very rude on the phone, no in person contact at all

Jamie P. 
Rating:
3.0

Trailer did the job. It seemed well-maintained. But when I first opened it up after picking up the boxes I would need (from Bandstra), there was loose dog food and lots of sand throughout the trailer. When I got to my destination, I had to sweep out the trailer before I could use it; and the 'sand', when wet, clumped and turned to a glue-like substance. So, maybe it was cement? I then had to clean the ground where the kibbles and cement fell from the trailer. The sand left a mark. Also, not the fault of the local U-Haul, when I booked on-line, I originally booked boxes, tape, blankets and a dolly. When I went to check out and pay, it said all other items would be shipped/delivered to me - rather than having the convenience of picking up the items at the same time and from the same place I picked up the trailer. I canceled all other items and just booked the trailer. Got boxes and tape from another local company. U-Haul needs to rethink their sales options. Booking a trailer on the 14th, for pick up on the 15th means not waiting for items like boxes to be delivered at a later date. Those boxes and moving items should be accessible and available at the point of pick up. That is just smart and good business. The U-Haul staff? He was great. Friendly and helpful.

Teri M. 
Rating:
1.0

We were scheduled to pick up the trailer in Houston BC, three hours away from this location. The day before we had to pick up the trailer U-Haul called saying it was not available in Houston. So I had to drive an extra three hours to pick up the trailer. And when I arrived at the agreed upon time there was no trailer to be picked up for another three hours. The logistics of getting the trailer was very poor..I had a reservation over an month in advance, there should be no excuse for this service.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

My whole experience with uhaul was horrible. If given another opportunity, I would recommend going with another company. I booked a car dolly for my car, and when it came time to move, the closest one was 6 hours away. Uhaul then offered a car hauler which was more expensive than the dolly, however because “one was available” I had to pay more. My choices were drive 6 hours, or fork out even more money... that wasn't cool. Uhaul, you should have honoured your price instead of charging me more for something outside of my control!

Tara D. 
Rating:
5.0

Great service n location

NOMAN K. 
Rating:
4.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Mathew H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
3.0

No one was there. Gates closed at 5pm, which made it inconvenient for me. There was also no room anywhere. We were lucky to find a tiny space to try squeeze the uhaul in.

STEPHANIE W. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Customer did not leave a comment.

Aaron M. 
Rating:
1.0

The WORST consumer experience I have ever had. They did not provide the equipment I booked, they did not care or try to help me out.

Joni R. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Truck and auto transport were ready to go upon arrival. Owner was so helpful in assisting me to coordinate my equipment for my long drive! I have used this U haul dealer twice now and I find the owner professional and friendly and always available to help.

Tara E. 
Rating:
5.0

Customer did not leave a comment.

Stan D. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

I checked in online this time and did not see or speak to any employees but after my previous experience with the employee at this location being incredibly rude I do not recommend these guys

KIANA K. 
Rating:
5.0

A+++++ service. Ian was so friendly and accomodating! He's an absolute gem and we won't hesitate to rent from there in the future. Thanks for truly helping in such a stressful time for us.

Gerald K. 
Rating:
3.0

The attendant wasn't there when I first arrived, then the equipment wasn't ready, so I had to leave and come back half an hour later. Then I had to go to the bank for the deposit that I was not told I needed to provide. So after 45 minutes I finally I left with the equipment, only to realize there was less than a quarter of a tank of fuel and the back of the equipment was pretty dirty too. So I won't be returning to rent from uhaul again. I was over charged for Km's too. Overall I was not impressed at all.

Katherine R. 
Rating:
5.0

Customer did not leave a comment.

Manoliza Del D. 
Rating:
5.0

Customer did not leave a comment.

Eron E. 
Rating:
4.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

A very accommodating location. They did everything to make our rental easy and cost effective.

Hugh Y. 
Rating:
5.0

Great service!! Thanks!!

Richard W. 
Rating:
4.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

Jaime A. 
Rating:
5.0

The cost for a one day rental of a trailer was too high. When we found out the trailer was to short to tow the vehicle it was immediately returned. We only received an $80 refund for a rental which did not work.

Roger W. 
Rating:
5.0

Awesome service. I didn't know that the trucks needed to be pre-booked so I had no booking. But the manager made it work so that I could get a truck short notice.

John A. 
Rating:
4.0

Customer did not leave a comment.

Rodney C. 
Rating:
3.0

Customer did not leave a comment.

Ajinder N. 
Rating:
5.0

Neil was very helpful and friendly and helped make the pickup a positive experience.

Lesley E. 
Rating:
3.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Ian is awesome. Two thumbs up.

RON W. 
Rating:
4.0

I had some issues with pick up location. I had put down Terrace BC for my pick up but the computer had me down for Burns Lake which is a 5 hour drive away. Thankfully Ian Nankervis from the Terrace office was able to locate a truck that would work for me and go pick it up so it was in Terrace for me to pick up. Ian went above and beyond to make sure my move went as smoothly as possible and I am so grateful for his amazing service! Thank you Ian!

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

George I. 
Rating:
4.0

The Uhaul was very dirty and had garbage from the previous renter. I proceeded to clean the vehicle with lysol wipes and they were covered with dirt and food.

Curtis Y. 
Rating:
4.0

Helpful staff, perhaps more moving supplies could be available.

Robert B. 
Rating:
5.0

The attendant was helpful and attentive.

David P. 
Rating:
5.0

Customer did not leave a comment.

CHENOALYN L. 
Rating:
5.0

Customer did not leave a comment.

Prajjwal S. 
Rating:
5.0

Customer did not leave a comment.

Byung C. 
Rating:
1.0

Terrible completely ripped off and let down cost me 3x what it should have will not recommend to my worst enemy

Tammie D. 
Rating:
5.0

Customer did not leave a comment.

Chul L. 
Rating:
5.0

Customer did not leave a comment.

jennifer C. 
Rating:
5.0

The trailer smelled like fish, but I didn't open it until I was home. Yes I should have called and made a note but I was rush as they did not have the truck I had reserved a month ahead yet they had one sitting on the lot but not for me. Regardless I needed to move. So I didn't check it but it was a horrible smell and it sucked as I had no other options.

Javier O. 
Rating:
4.0

the truck he gave me was not good for the drive it would shutdown the breakes where off the lights like the oil and check engine all of them would flash on and off it was very scary to drive need to fully fix that vehicle

ashley D. 
Rating:
3.0

Be kinder and more considerate instead of rude. I think he meant to come across as joking but I was already upset with my experience so far and did not appreciate that. The unit was also not clean because "it was wet when it was returned"

malmberg B. 
Rating:
5.0

This experience was fantastic. Very friendly knowledgeable and funny uhaul agent.

Robert C. 
Rating:
5.0

Not a thing we had a good experience with the dealer in terrace bc

Alisha M. 
Rating:
5.0

Customer did not leave a comment.

Brent and Christ S. 
Rating:
5.0

all good

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Duncan L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
3.0

Customer did not leave a comment.

sean M. 
Rating:
4.0

Customer did not leave a comment.

barbara H. 
Rating:
4.0

A bigger yard

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Philip J. 
Rating:
2.0

When I dropped off the unit I forgot to put the key in the drop off box. I was late and had no issues with paying the fee for my being late. When I returned to drop the key off I put it in the drop box as per the prompt at the end of my online return. When I was getting back into my vehicle the agent yelled at me asking what I was putting onto the box; I said my key. I got into my truck he rushed over and made the hand motion to role my window down like he's some cop, i did and he started demanding with no introduction as to who he was, not asking questions, demanding I tell him why I put a key in the box; which unit I dropped off and had to point it out; then asked what my me was at this point I said good bye I don't need to give you that my contract is complete. Needs training; my experience from start to finish with the customer service was less than satisfactory. Coastal propane issue; Agents should not start dealing with another customer when they still have not completed checking me in.

Laurie Tanya N. 
Rating:
5.0

Customer did not leave a comment.

neil Z. 
Rating:
5.0

Kermodi Uhaul is the best Uhaul depot I have ever dealt with. Thanks again Ian Art Paivio Campbell River BC

ART P. 
Rating:
2.0

My experience with uHaul was awful overall. The trailer I needed was over 2 hours away from the location I had reserved it at. I had two downgrade in the size since I couldn't travel that far to get it, which meant I had to get rid of a lot of my stuff in order to make the move. I would not recommend using uHaul to a friend or family member.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
3.0

Install electric brakes on all Auto Transporter trailers. They are far too heavy to be towed by the average car or pick-up.

Doug D. 
Rating:
5.0

Ian was very helpful. Amazing customer service. A++++++

Fred L. 
Rating:
3.0

Dropped truck off, took pictures of mileage and fuel put the key in the drop box

Josh R. 
Rating:
5.0

Super friendly folks and a well-run operation!

Travis G. 
Rating:
2.0

Have someone actually present. Nobody was there. Maybe due to Covid19 again. ????

Larry N. 
No reviews have been submitted for this location.

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