Nice representative. Truck was ready and he was helpful in the process.
Natalia A
Customer Reviews for Kero Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I normally have had a great experience when dealing with U-haul on Gandy Blvd. Unfortunately, the truck I needed was not available at my preferred location so I had to pick up at the Columbus location. The location was not in a good part of town. The truck was dirty and had broken glass in the back. I paid for a dolly, but when I went to pick up I was told the truck did not have one. The manager had to loan me his personal dolly, which was old and extremely heavy. The truck had a check engine light and while driving it kicked and bucked like a wild horse. When I was done loading and went to lock the truck using the supplied lock, I discovered it did not work. Again, I love U-haul, and will most likely use you again, but these little mom and pop shops that rent U-hauls on the side, I will never use again.
George CMenu is the man
Mark TPlace needs some help - Pretty scary at night. Personnel - N/A
MICHAEL SLiterally covered in dirt and leaves behind a dumpster in the ghetto. I was fucking shocked and how bad it was.
Jordan RRight mirror was broken it was a completed risk to drive
Jesus HThe location did not provide the dollys or furniture pads I ordered
Tyler MFirst of all, I made a reservation in the waters location and when I got there, they did not have the truck ready because the customer before did not return it. They sent me to another location, which gave me the truck. I need it. However, when I went to return it, I went to return it at the first location that would not accept it then to be sent to the second location that was willing to accept it. So my experience would have been excellent if all this would not have occurred. Yes, I still would recommend U-Haul because they are a good company just a little bit of bad apples. Thank you very much.
jeanette rI absolutely would not recommend this location. I needed help connecting the trailer and there was no one in the store able to help me.
Subhaash KThis location was very accommodating. The purpose of this rental was to assist a friend whose home was flooded due to Hurricane Helene. I needed to delay the reservation twice and the owner did so with a smile. High recommend this location.
John KDidn’t have equipment needed,
Arthur GThey were out of pads and the console was dirty. The staff was nice. It would also be nice to start with a full tank of gas.
Alfred B