Customer Reviews for Key Motors
(U-Haul Neighborhood Dealer)

207 reviews

148 S Central Ave   Mechanicville, NY 12118

(518) 670-4411

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 670-4411

148 S Central Ave
Mechanicville, NY 12118

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Darrell W 
Rating:
5.0

Customer did not leave a comment.

Morgan C 
Rating:
4.0

Uhaul was great and the online reservation system was great. I was able to prepare for my move completely via online. Both pick up and drop off locations were great to work with! The ONLY issue we had were the unloaders that until provided — VET Movers, Columbus OH. HORRIBLE service to us! They were late and 2 of the inloaders they provided were sources in Craig’s list! NOT happy.

DIANNE S 
Rating:
5.0

Customer did not leave a comment.

Catherine C 
Rating:
5.0

We left it in the parking lot as the business was closed.

Frances S 
Rating:
5.0

Customer did not leave a comment.

Kathi D 
Rating:
5.0

Customer did not leave a comment.

Lauren O 
Rating:
3.0

Customer did not leave a comment.

NANCY T 
Rating:
3.0

You over charged me first of all...and there was ZERO customer service. No one was present to answer phone. No one there to receive the truck. I had zero instruction. I honestly think I should be discounted something for such utter inconvenience.

lorie l 
Rating:
1.0

No one was in the office. There was a sign on the door indicating the one guy there was working in the shop below. I had to call down to him and he told me just to leave the truck with the keys in it parked in front of the office.

Ahmet D 
Rating:
5.0

The gentleman at Key motors went way way above and beyond. Our lights weren’t working when we tried to hook up the trailer and he came out in the dark and cold, getting under the hood of our truck, trying to help diagnose issue! When we realized we couldn’t fix it, he happily put us in a truck instead. It was after hours by the time we left. We rent a lot of UHALS and have NEVER had service like this! Thank you! You saved our butts last night!

Lindsey H 
Rating:
5.0

Customer did not leave a comment.

CRaig J 
Rating:
5.0

This location has been the best easiest pickup experience I’ve ever had. I appreciate the customer service.

Abigail G 
Rating:
5.0

Customer did not leave a comment.

Billy L 
Rating:
4.0

Customer did not leave a comment.

george j 
Rating:
5.0

Everything was great!

Edward L 
Rating:
5.0

The brakes where soft, like scary soft, panic braking wasn't going to happen. The truck smelld terrible, and the rear was dirty

ian r 
Rating:
5.0

Very nice people

Carrieann T 
Rating:
5.0

Customer did not leave a comment.

Michelle R 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

JENNIFERJ B 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
4.0

Customer did not leave a comment.

Matthew Z 
Rating:
5.0

Customer did not leave a comment.

CAROLIN B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
5.0

U-Haul truck cost for 400 mile one-way trip was cheaper than the cost of a small rental car. Customer service and vehicle condition were excellent.

Charles V 
Rating:
5.0

Customer did not leave a comment.

Mitchell G 
Rating:
5.0

The owner Wes very pleasant to deal with

JAMES M 
Rating:
5.0

Super easy checking, truck pickup, and truck return through mobile.

Jennifer D 
Rating:
3.0

Customer did not leave a comment.

Lorraine D 
Rating:
4.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Easy pickup, easy drop off. Truck performed as it should.

James M 
Rating:
5.0

Customer did not leave a comment.

Melinda O 
Rating:
5.0

I left my power drill in the passenger seat side door. Hope I get it back tomorrow when I call. Thanks

Robert Y 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

TIM O 
Rating:
2.0

Customer did not leave a comment.

Maxwell B 
Rating:
5.0

Excellent customer service. Easy pick up. Vehicle in good condition.

Eric S 
Rating:
5.0

Customer did not leave a comment.

MICHAELL D 
Rating:
3.0

Customer did not leave a comment.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

JENNIFERJ B 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEL M 
Rating:
5.0

Customer did not leave a comment.

KELLY F 
Rating:
3.0

Customer did not leave a comment.

Carla P 
Rating:
3.0

While the locations were fine, what was not at all fine was the checkin experience. The app failed multiple times on me, the checkin was unbelievable complicated and took significantly longer than I expected. My furniture pads and dolly were missing. I am a repeat customer for UHaul and this was the most frustrating process I have experienced.

Elizabeth H 
Rating:
3.0

Customer did not leave a comment.

NICOLELYNDSAY D 
Rating:
5.0

Customer did not leave a comment.

Cindy M 
Rating:
4.0

I dropped a trailer off after hours. The person on the phone when I called ahead was expecting my drop-off and clarified instructions. The unhitching of the trailer was difficult--the equipment could used a crank to stabilize when unhooking. I definitely could not have done this by myself.

Denise H 
Rating:
5.0

Customer did not leave a comment.

KYLES L 
Rating:
5.0

Customer did not leave a comment.

DARNELLK R 
Rating:
5.0

Customer did not leave a comment.

PAULFRANK C 
Rating:
5.0

Customer did not leave a comment.

Veronica G 
Rating:
4.0

Quick check in and check out process. Improvements by having all extra equipment like furniture dollies available.

ELONAMARIA C 
Rating:
5.0

Customer did not leave a comment.

ANGELAMARIE E 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Wonderful staff and very helpful! I would recommend them to anyone who needs to rent a Uhaul!

melissa f 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE K 
Rating:
5.0

Customer did not leave a comment.

Justin G 
Rating:
5.0

Nothing, it was quick and easy

WILLIAM M 
Rating:
4.0

Other than the s hook breaking on the dolly for no reason the experience was good.

sondra H 
Rating:
5.0

The man that waited on me was very nice very polite and answered my questions and I see yes I would recommend my friends or anybody that asked me so keep up the good work and I’ll probably be back again thank you very much and have a great day

ANTOINETTE T 
Rating:
5.0

Customer did not leave a comment.

Kathleen S 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J 
Rating:
5.0

Customer did not leave a comment.

STACY M 
Rating:
5.0

Quick & East drop off

Gary D 
Rating:
5.0

Customer did not leave a comment.

ANDREA M 
Rating:
5.0

Customer did not leave a comment.

CRAIG E 
Rating:
5.0

Clean truck and the place I rented from the guy was great

Michael D 
Rating:
5.0

Customer did not leave a comment.

AMBER R 
Rating:
5.0

Very polite

PENNY A 
Rating:
5.0

Customer did not leave a comment.

LISA F 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

Jeanette H 
Rating:
3.0

I did not drop it off, but my dad didn’t have any complaints

mark g 
Rating:
5.0

The experience was excellent, had no problems picking up the rental. The agent was outstanding, explained everything thoroughly and was extremely knowledgeable with fast and friendly service I would not hesitate to rent from that location in the future. He went above and beyond what was required for this rental and I appreciated the service.

Randy B 
Rating:
5.0

Customer did not leave a comment.

BRETT C 
Rating:
5.0

Needed this on an extremely busy weekend when everyone decided to move at the same time the end of June . Somehow , we still got our truck even though it took some juggling. Truly appreciated everything, even though we ended up moving the hottest day of the entire year! I think it was 103 and humid that day . I would rent from here all the time if there was a truck guarantee

KIMBERLY V 
Rating:
5.0

great job.

KEVIN R 
Rating:
5.0

Gentleman that took care of me was very friendly,cooperatrive and professional.

ROBERT C 
Rating:
5.0

When I return the trailer the gentleman there to was excellent help me with everything very kind very friendly I would definitely do business with him too and recommend him for that location excellent and I will definitely be back doing business with him because he lives in my area

michael G 
Rating:
5.0

There is no need for improvement, keep doing what you have been doing

Dennis R 
Rating:
5.0

Customer did not leave a comment.

Ariel P 
Rating:
5.0

Customer did not leave a comment.

Mildred C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Craig was awesome.

ROBERT W 
Rating:
5.0

The gentleman at this location was very accommodating

Stephen H 
Rating:
5.0

No problems at drop off

Robert Z 
Rating:
5.0

Craig, the owner of this establishment, was particularly attentive and helpful. I highly recommend this location for uhaul services.

Kevin K 
Rating:
5.0

I was very pleased with the equipment and service. In addition, I had initially contacted the Uhaul at Devoe's on Route 9. When they didn't have what I needed they searched around to find this location and booked the van for me. I was extremely pleased with their help as well.

Gary J 
Rating:
5.0

Excellent customer service!

Fannie G 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S 
Rating:
1.0

Would like to be assisted when i dropped off the borrowed material

Michael F 
Rating:
5.0

Customer did not leave a comment.

Gerald G 
Rating:
5.0

Nothing

jackie f 
Rating:
5.0

Very satisfied

Joseph F 
Rating:
5.0

Customer did not leave a comment.

TOM S 
Rating:
5.0

Great and “fast” service. I’ll

John G 
Rating:
5.0

Owner was nice quick and helpful

Gregory B 
Rating:
4.0

Customer did not leave a comment.

Kathleen J 
Rating:
5.0

Customer did not leave a comment.

Kathleen R 
No reviews have been submitted for this location.

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