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KELLY F.
Customer Reviews for Key Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the locations were fine, what was not at all fine was the checkin experience. The app failed multiple times on me, the checkin was unbelievable complicated and took significantly longer than I expected. My furniture pads and dolly were missing. I am a repeat customer for UHaul and this was the most frustrating process I have experienced.
Elizabeth H.I dropped a trailer off after hours. The person on the phone when I called ahead was expecting my drop-off and clarified instructions. The unhitching of the trailer was difficult--the equipment could used a crank to stabilize when unhooking. I definitely could not have done this by myself.
Denise H.Quick check in and check out process. Improvements by having all extra equipment like furniture dollies available.
ELONAMARIA C.Wonderful staff and very helpful! I would recommend them to anyone who needs to rent a Uhaul!
melissa F.Nothing, it was quick and easy
WILLIAM M.Other than the s hook breaking on the dolly for no reason the experience was good.
sondra H.The man that waited on me was very nice very polite and answered my questions and I see yes I would recommend my friends or anybody that asked me so keep up the good work and I'll probably be back again thank you very much and have a great day
ANTOINETTE T D.Quick & East drop off
Gary D.Clean truck and the place I rented from the guy was great
Michael D.Very polite
PENNY A M.I did not drop it off, but my dad didn't have any complaints
mark G.The experience was excellent, had no problems picking up the rental. The agent was outstanding, explained everything thoroughly and was extremely knowledgeable with fast and friendly service I would not hesitate to rent from that location in the future. He went above and beyond what was required for this rental and I appreciated the service.
Randy B.Needed this on an extremely busy weekend when everyone decided to move at the same time the end of June . Somehow , we still got our truck even though it took some juggling. Truly appreciated everything, even though we ended up moving the hottest day of the entire year! I think it was 103 and humid that day . I would rent from here all the time if there was a truck guarantee
KIMBERLY V.great job.
KEVIN R.Gentleman that took care of me was very friendly,cooperatrive and professional.
ROBERT C.When I return the trailer the gentleman there to was excellent help me with everything very kind very friendly I would definitely do business with him too and recommend him for that location excellent and I will definitely be back doing business with him because he lives in my area
michael G.There is no need for improvement, keep doing what you have been doing
Dennis R.Craig was awesome.
ROBERT W.The gentleman at this location was very accommodating
Stephen H.No problems at drop off
Robert Z.Craig, the owner of this establishment, was particularly attentive and helpful. I highly recommend this location for uhaul services.
Kevin K.I was very pleased with the equipment and service. In addition, I had initially contacted the Uhaul at Devoe's on Route 9. When they didn't have what I needed they searched around to find this location and booked the van for me. I was extremely pleased with their help as well.
Gary J.Excellent customer service!
Fannie G.Would like to be assisted when i dropped off the borrowed material
Michael F.Nothing
jackie F.Very satisfied
Joseph F.Great and “fast†service. I'll
John G.Owner was nice quick and helpful
Gregory B.Nothing thank you for always being pleasant!
ANNMARIE S.Nothing, the owner was excellent in communication and service.
PAUL Z.Nothing..
MIKE A.Very helpful unhitching Great!
Jerry F.Always super nice and helpful!
Craig S.The dealer service was good. The trailer had left over broken glass in it. Mechanicville, NY is not a desirable location.
Richard I.The pick up and drip off of the rental was superb. The movers scheduled however, was a farce. I booked a load/unload and had 2 different companies show up for the job. I'll book movers separately from now on.
susan G.Craig, the owner, was extremely helpful.
MARK D.Craig was very helpful. When I called for a copy of a receipt he got the information to me with in 5 minutes. Great folks to deal with.
JULIE I.Nothing
JOHN Z.App would not let me use location to pick up and drop off took 30 minutes To fix problem each time. Equipment I order was not on truck.
Amy H.My overall Uhaul experience was very dissatisfying. This is the 3rd or 4th time I've used your service and has overall been fine but this time the scheduling debacle makes me reconsider using you in the future. The fact that you have me driving 40 miles east to get my truck and 35 miles west of my location to pickup the transport trailer was ridiculous then to add insult to this my truck pickup appointment was at 9am and then I was told I couldn't get it until 2:30 was unbelievable as well. When you only have two days to move that 5h 30min delay shuts down the whole process. Fortunately a truck was able to be located for me to pickup Thursday evening but I had to drive even further just to get it. So as you can see this trip has left a sour taste in my mouth with using you in the future. This review has nothing to do with the Key Motors pick up facility, it's a Uhaul situation.
Dan P.This dealer was sooo good!!! Friendly service!!! Great advice and very genuine. He was so nice that I would go out of my way to rent my next U-Haul from him!!! I haven't had cuspimer service like that in a very long time! Kudos to key motors for such a wonderful job!!! Thanks for the great experience!!!!!
PHILIP C.