Customer did not leave a comment.ANDREW M.
Customer Reviews for Keys and Peeler Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took nearly 90 minutes to get vehicle. Person was not helpful when I called. Did not feel safe being there in that neighborhood.Timothy T.
What their contract says about the gas is completely a lie I have pictures of where the hand ACTUALLY WAS at pick up.Jamarques S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Henry W.
Keys and Peeler opened 45 minutes early to get me going. U haul made my on line reservation for before they opened. They were great guys to get me out on time.Kenneth D.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Samantha W.
Our original reservation with Tomahawk Portable Buildings & Outdoor Products was a disaster. We reserved through 24/7 pickup and Tomahawk didn't even offer that service. And we were unable to contact them to sort out any resolution. No one has reached out to let me know what happened or to apologize for wasting several hours of my time. Very disappointing. Keys and Peeler Auto stepped in and stepped up even when they had nothing to do with the original reservation. They made sure we were able to get the truck in time to do all that we originally had planned. I will be devoting all of my business to Keys and Peeler in the future.James C.
Mister Coy was friendly, helpful and efficient. Good selection of trailers and trailer was in great shape and easy to pickup. This location did not have furniture pads though which i had reserved and needed.Andrew C.
Customer did not leave a comment.Bobby C.
Customer did not leave a comment.linda S.
Customer did not leave a comment.roosevelt R.
Customer did not leave a comment.ALTON D.
Your rates was too high for one dayTony T.
Customer did not leave a comment.Margret N.
Keys and Peeler Auto was very helpful and polite. My pickup time was at 3:00 and they called me at 12:00 to let me know the trailer was ready for me. They helped me with all my needs. ThanksKenneth D.
Customer did not leave a comment.MONTICA C.
Customer did not leave a comment.William M.
I will not recommend this location for anyone this was my first time renting from U-Haul and I had a very bad experience Mr keys was very rude and when you tried to talk to him he got a attitude when he answered the phone he had an attitude and I think he needs to be put somewhere else because he's not a good person for the business because he was telling me a lot of stuff that was not true and when I tried to talk to him he just was cutting me off and was telling me he didn't know nothing about what was going on I need to call and talk to someone else and so I just got mad and just hung up the phone on him because his attitude is real bad I hate to give you all this ratings but he needs another job and him working for U-Haul with his attitude it's not good especially when you working with the public I've been working with the public for over 15 years and I don't think I would ever talk to anyone the way he was talking to me on the phone.Stephanie W.
could not get the link for on line check in to work had to call for check in and that was fineSYLVESTER H.
Everything thing was great for meTimothy S.
Customer did not leave a comment.Traci H.
Customer did not leave a comment.Candis H.
Made reservation on-line, assumed truck would be available as scheduled. The DAY Before I'm called and said since no trucks are available within 50 miles my reservation is being cancelled!!! That is TERRIBLE customer service. I was moving and couldn't change anything. The on-line reservation gave no hint a truck wouldn't be waiting as scheduled. The customer service rep was very good and finally found me a rental 77 miles away! Not good but at least doable. So overall, the locations were very good but I would look at other companies before i use U-Haul again.Ken W.
Customer did not leave a comment.Claire B.
This location was fine but uhaul as a company was terrible. My personal truck broke down on me on side of the road (motor locked up) and the only thing uhaul cared about was me bringing their trailer back to Greenwood. They told me that if i didn't bring their trailer back i would be charged $598 for abandoning it. I was 60 miles from San Antonio TX. That is what i was told After calling Jackson, Ms. Who overseas greenwood locations. I ended up having to rent a uhaul truck for another $514 just to pull their trailer back to Greenwood. (My friend offered to bring me back in his lil car for free). I can't even tell how bad of experience i had using this company. I help people move all the time and very often rented some type of equipment from uhaul but I've found out that This company cares nothing about its customers and i will never be using them again. I will not recommend anyone to use them. From now on I'll be driving 30 miles to rent from Penske and I'll be suggesting it to everyone i come in contact with. Uhaul sucks......Gregory C.
Not overcharge your customer for 2 additional days without any resolution after multiple phone calls.THEOEDORE R.
I tried for 2 hours to make my reservation online. Impossible! Between finding a location to pick up a cargo trailer (2 hours away) close to where I needed it at the time I needed it was very difficult!!! Finally had to call. On hold WAY too long!!!! The drop off location was not open until 9:30 am. Someone was standing there waiting for it. Thought I'd buy the 6 pack of blankets we rented but did not use. The drop off location told me to call the 1-800#. They told me to ask the owner at the drop off location!!!!!! Eeerrrr!!!! I called the 1-800# and they could not give me an answer either. So there was a sale lost. I have used Uhaul 3 times in the last 3 years. Seems to be more difficult now! The pickup location in Memphis was superb!!! Clean, fresh, full of supplies. It was wonderful to deal with!!! I would use them again!!!!Robert S.
Customer did not leave a comment.Beverly M.
I appreciate that my rental was upgraded at no extra charge since the trailer that I reserved was not available.CAROLYN B.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.Charles B.
Very nice gentleman that rented the car hauler to us he was a considerate and friendly person straight to the point that's what I like about him.Ruby C.
Customer did not leave a comment.Corey H.
Would have been nice to have boxes for sale at pickup location or provide information in advance of arrival that pickup location does not have boxes or any needed moving items.LARRY B.
The customer service was excellent.Marvin G.
Customer did not leave a comment.Jay R.
Consistent office hoursQuentella S.
better communicationrita G.
Mr. Keys was very helpful and polite. I can't imagine dealing with someone more kind than he.James C.
There was an issue with the corporate office from Ms when processing my card and I was threatened to have charges pressed against me only to find out that the charges went through. When notified that there was issue with my payment being processed I called them back to resolve the issue and did not get answer and when I explained that they made it seem as if I was lying.Tazsa S.
No improvements neededwillie S.
Chicken bone on floor. Brakes too soft. Needs service (fluid). Other than that was great. Easy handling and a good drive.John D.
Customer did not leave a comment.jo S.
Customer did not leave a comment.Jeffrey T.
My experience was excellent. Mr.Keys, was very knowledgeable & helpful. I will definitely use them again & recommend him to others!!sharon W.
No problems with anything. Good and positive experience. Staff did everything they could to make sure I had a hassle free experience.sam P.
Customer did not leave a comment.TIWUANA D.
Customer did not leave a comment.John D.
Customer did not leave a comment.Jordan W.
Super nice place very helpful. 100%Christopher R.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Phillip A.
Customer did not leave a comment.Amanda W.
I returned my equipment on Saturday morning but was charged for an additional day as if I kept it until Sunday... my original reservation was for a different location, but uhaul changed it to this one. Once I arrived at my scheduled time, no one was there. I had to call uhaul and check it in over the phone. When I was pulling out with the equipment, the owner was looking out the door at me and had been there the whole time and did not offer assistance. We schedule either a truck or trailer every 3 months for our business. This was not good business at all.Ashley W.
Customer did not leave a comment.TriNeciya M.
Customer did not leave a comment.Bert R.
The employee was extremely helpful but the truck had major mechanical issues that led to call to Roadside Assistance.Greg R.
I dropped the truck off after hours so I don't have a lot of feedback. From the outer appearance of the building, I don't think I would have selected this location to rent from but again, I only dropped the truck off and dropped the keys in the return box.Richard P.
Customer did not leave a comment.Jacqueline D.
I paid for a dolly and it was not on the truck. I emailed the place the truck eas returned but still havent received any communication. I would really appreciate a refund fpr the money I paid for the dolly.Karian S.
Customer did not leave a comment.jerrie M.
The pick-up location manager was outstanding beyond compare. He was very transparent and accomodating. Give this man a raise!landry P.
I got charged 29.00 for extra miles and I understand that but I got a $21 credit reversal for the gas and I left it where they told me to leave itMitchell R.
Nothing everything was excellent an mr.trey an Mrs. Shelby are the nicest people I have ever met.Christine J.
NO ONE WAS THERE DOLLY i NEEDED WAS NOT IN THE TRUCK AND i AM BEING CHARGED FOR IT ANYWAYMICHEAL H.
Customer did not leave a comment.Eric W.
I was charged a safe mover fee, of which I did not want.Percy B.
All was good just a few things I would add, the truck had plenty of room in the rear and performed well. Seats could have a little reclining adjustment, truck needed a cruise control and electric windows it also should have running boardsSONNY C.
Customer did not leave a comment.Jared G.
To have more trucks at the locationVivian S.
Customer did not leave a comment.robert F.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.Jalesia M.
The truck was clean but had a horrible urine smell in it! It made the drive uncomfortable because of the smell!Angelia G.
place is always closed was not able to get truck I asked forMICHEAL H.
The dealer had a bad attitude. He said I would get a discount for being a previous customer, but I didn't. I ended up paying more than the original amount, even though I didn't exceed the mileage.
Customer did not leave a comment.Michele C.
Customer did not leave a comment.barbara T.
Customer did not leave a comment.David S.
Customer did not leave a comment.willie D.
No one was there . I waited an hour. Then after dropping the car off I received a bill saying that the gas was not accurate but I have pictures showing otherwise ... reference 1952264... they attempted to charge several different amounts to my account which placed me in overdraft and costing an extra $35 on top of the 10.50 they said I owed in gas and an extra $30 for it not being paid within 10 daysMonique M.
The service was fast and quick, the staff was very helpfuldoris H.
The pick up location personnel went beyond what I expected. if it wasn't for these people you all would probably NOT survive as a business. The reservation is a joke now.Carolinda H.
Would recommend UHaul for anything due to deposit problemtim H.
I had to change locations and go from Grenada to Greenwood. Instead of 36 furniture blankets, they only had 13 furniture blankets, which took up a lot of time to load using any extra clothes and towels we had to cover the furniture.Dan H.
It just the location.Tommy A.
Customer did not leave a comment.Tammy H.
You were great. Especially since it was last minute. You rock!!!!Caroline M.
Contract was not in the system. Manager did know what to do. I had to call customer myself. Representative said it was a computer glitch.Helene W.
Customer did not leave a comment.robert D.
Customer did not leave a comment.robert D.
Customer did not leave a comment.Wendi L.
Everything was fine.wanda M.
Customer did not leave a comment.PETE Z.
Customer did not leave a comment.Bobby N.