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seth booth
Customer Reviews for Kihei Maui Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, actually.
Lisa BabbI reserved a 10' van from the Lahaina location for Monday January 15, at 8:30. On picking it up a sign on the door said they were closed because of the MLK holiday! That caused me much, much inconvenience, fortunately I was able to go to the Keheli location.an and rent a pickup.
Tom RodgersThe staff is very friendly and helpful . We would recommend this place.
Randy BungeCustomer Service Rep was friendly and polite. Great smile!
John MuehlerGreat service and nice people.
Eric JourdanetVery courteous and friendly employees.
Jay HewitFriendly and very helpful!
Charles HaasePick up time was 8 o’clock but worker was not there to open store and then never verified the owner of credit card payment.
Jason DunnYour app is horrible and kind of cheap that you charge per mile
Erin HawkContinue to great service
Sau LalouluSau was so friendly and helpful.
Cassie MorrisWhen I came to pick up the van on May 3, the woman on the counter made a comment that I have the van reserved for 17 days and asked If I'm going to be one those people that will use the van as daily driver instead of renting a car at a car rental place and will incur a lot of mileage charges. I said, no, I need to move stuff from my storage to my condo and will do it progressively instead of doing it in one day. Come to think of it, isn't it a good business that the van is rented that long and as long as the customer is paying? I returned the van on May 16.
Nick DejilloThey were very helpful and understanding would rent from them again
Anne PyeWell Maintained Truck Thank You for being so Customer Friendly.
Jennifer BalThe inside of the cab was muddy and I was charged a 28$ safe movers fee that I did not consent to.
Nick LunaVery friendly and efficient service!!!
Ed MorganI had some trouble getting through over the phone but no big deal.
Rebecca BriberGreat service!!
Brianne JamesGreat staff and service.
Barry Allisongreat service, awesome experience
Herbert JacobyTawnie is amazing with customer service. Mahalo nui for you great attitude .
Harhari WhittemoreAwesome service!
Julie ClarkThe only item that was not told to me was that i needed to put gas in the truck after use, but it was a small item, and everything else was excellent, including ease of driving that van-hope the price is reasonable too.
mary starrMoving is so stressful but the staff at this UHaul location were so nice and made everything so easy. I will rent from them in the future.
Emily HillerExcellent uhaul site. These people a r e the best. Truck was clean and ready. Staff was friendly and efficient.
john JerominClean out truck bed before renting to another customer.
RICHARD MARKSThe people who work here were great!
dexter hostetterCustomer service reps were fast and friendly.
Debbie GollnickReliable, quick service. Rubber stripping on back door kept falling into the back of the van, tangling up with the matress and shelving unit
Deborah JaehningAwesome. Thank you
Steve DowlingThis was the easiest rental and nicest
Koini LatuLisa was very helpful professional
Richard NimsGreat folks there, but not sure why website has rental equipment available but the site does not have rental equipment
Steve NoniesThe customer service was great, van was very dirty smelled like stale cigarettes. No windshield washing fluid on an all ready dirty van with cobwebs and an 1/8 of an inch of dust on the windsheild. The gal who took care of us though was a total sweetheart.
Mike CalkinsKeep doing what you are doing.
James SandersLisa was super friendly. I would work with her any day😊. Thank you for your kindness.
Yolanda WattelMake sure the truck is clean in back, not swept out after use by previous customer
Oliver HindsJust a shout out for Lisa!!! She was so informative and helpful. Made the whole experience pleasant in the midst of moving stressors!!!
Danielle DavisAll good!
ALAN STEBBENSThe gal working in the office was absolutely lovely, unfortunately I did not get her name but she is definitely an asset to your company. Karen
Karen WilliamsonThe people were great! So kind and helpful. Was a smooth, easy experience. Thank you!
melanie folineNone - just keep doing what you're doing.
Nicanor DejilloThe employees here are always so friendly!
JoAnne EvngelistaHave more vehicles available at this location.
Rebecca BartonRep was friendly and truck was clean.
ROBERT CHUNGService was good, pleasant.
Paul Eatherfriendly service
Jo Anne EvangelistaTruck was filthy. Could not see out the windshield or mirrors. Light inside the box was out making it impossible to load after dark.
Barry StevensEveryone there is so helpful and friendly. Amazing people!
Mark CadyThe employee of this location charged me for more miles than I had driven by inputting the wrong mileage start value. I took photos of the start and end with time stamps. When I called to confront him about this he argued with me for 15 minutes saying I should have showed him the photos when I returned the van as if I would somehow know he would lie . He said he had already processed the transaction and would not reverse it because it was difficult to do. I will be taking this up with my credit card company and filing a report with the better business bureau.
James WattsOffice employee was not wearing a mask. Did not practice COVID-19 precautions and did not check to see if equipment was ready until I was there confirming dolly was in truck. Upon return the self checkout was not working on website and it was only 3 mins after closing. No sight of any one.
Summer SoltThe truck was dirty, the mileage and the gas weren’t accurate when I got the truck
Gabriel GheorgheMaria and Sau are great at their jobs, friendly and easy to understand. I will recommend this location for all services.
DAWN ANZALONEThe only problem was that I had to wait quite a while because the truck could not be received in from the last customer that had it. Since it couldn't be logged back in it couldn't be rented to me. The guy had to call somewhere to get it released. This all took quite a while and I had a crew waiting for me to get there that I had to pay to just stand around.
Dan RamsauerCustomer service was best!
Trevor JahnThe mileage listed on the contract was incorrect. The amount of gas in the tank was incorrect. The cargo van was dirty. When I turned in the van the agent gave me a receipt for $46.62, which I thought was about right. It showed up on my credit card statement at $62.18. I would like a credit. Contract# 00081907. Robert Keenan 339-236-2741. Thank you!
Robert KeenanStaff is friendly and vehicles are usually available but the vans smell horrible. The inside smells like a chicken farm. There were four air fresheners hanging throughout the vehicle and it still smelled awful.
Thomas BradyWarm and welcoming customer service. Best price on island and the air conditioned units were very much appreciated unloading on a hot day. I highly recommend.
Scott HernandezDid a great job. Vehicle available when promised. Checking in and out was easy
Kimaree Estes