Aloha was served! Maria and Tawnie have superior customer service demeanor. Tawnie Johnson is the nicest customer service representative I’ve ever experienced! Please give her a raise before she seeks higher pay which is well deserved. They both exude ALOHA🤙🌅🌺
scott M
Customer Reviews for Kihei Maui Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, smooth, and positive experience.
Dustin DI get great service from this location. Staff is on their game! Will use again.
Daniel BAgent was extremely kind. Per mile dollar amount a little high, but I'd use in a pickle again.
MARCUS KEverything was great.
William HQuick and easy process to rent a vehicle. Very polite and professional staff. I didn't see any need for improvement. Kaeley & Mark Connors
Mark CAll good
Philip S10/10 from this location
Kit KService and communication is always a plus with the uhaul employees. I am so thankful that there are 2 locations in kihei .
MELVA PGreat staff
Ryan ZSal was very helpful. Was able to answer all our questions as a new customer. Will definitely avail this service again at this same location. Mahalo!
Ann CCanceled still charged
ANTHONY GWas nice to do it all by phone
PETER FSau really went above and beyond!!! His customer service is always exceptional. When renting U-Haul equipment, customers should keep in mind that equipment is rented out by guest and when extended or not returned on time, it is out of their control. Yes, it’s frustrating, and a lot to pivot with plans and movers. But it is not the “fault” of the employees. It’s a paid customer and also the system of U-Haul not Kihei Self Storage. This happened to us today as we had one reserved but the customer prior didn’t return on time. Sau & Maria went above and beyond to accommodate us going the extra mile and still having plenty aloha! Thank you for the continued exceptional customer service to our community. To U-Haul, when booking equipment online maybe re-look at your system and in between time from one rental to another to avoid issues. Mahalo!!!
Adrianna SAll good! Thanks!
michael zTruck was a big mechanical liability. Took back early because it was dangerous. Also was overcharged for mileage. Had to call multiple times to report issues. Doubled charged now have to wait for the one refund. Terrible experience. If moving wasn't stressful enough...
Tara BSide doors didn’t work two of the vans. The inspection had expired on 2 and I wanted to drive a legal vehicle otherwise everything rang up. Finally got one Was very dirty in the outside, but I came home and hosed it off. But it ran good and served my purpose.
mark fIf the side doors don’t completely open should maybe offer different vehicle or at least let customers know that only one of the side doors opens.
Jordan LVery helpful and friendly staff.Convenient location.
Dennis JGreat Service, by Tawny! No improvement necessary, and awesome location for Kihei residents. Mahalo,
Fred PLady at the office when out of her way to make me feel welcome.
Glenn CYou guys are friendly.
Sergio TI've had good experience from this kihei location, easy to get the equipment I need on short notice and very good customer service. Great follow up. I believe it is Megan who has been most helpful.
Daniel BVery friendly people at this location! Easy to reserve online and easy pickup/dropoff.
Rebecca BGreat service as always
Pathika NEverything went very well, no suggestions for improvement
Jason cNothing, actually.
Lisa BI reserved a 10' van from the Lahaina location for Monday January 15, at 8:30. On picking it up a sign on the door said they were closed because of the MLK holiday! That caused me much, much inconvenience, fortunately I was able to go to the Keheli location.an and rent a pickup.
Tom RThe staff is very friendly and helpful . We would recommend this place.
Randy BCustomer Service Rep was friendly and polite. Great smile!
John MGreat service and nice people.
Eric JVery courteous and friendly employees.
Jay HFriendly and very helpful!
Charles HPick up time was 8 o’clock but worker was not there to open store and then never verified the owner of credit card payment.
Jason DYour app is horrible and kind of cheap that you charge per mile
Erin HContinue to great service
Sau LSau was so friendly and helpful.
Cassie MWhen I came to pick up the van on May 3, the woman on the counter made a comment that I have the van reserved for 17 days and asked If I'm going to be one those people that will use the van as daily driver instead of renting a car at a car rental place and will incur a lot of mileage charges. I said, no, I need to move stuff from my storage to my condo and will do it progressively instead of doing it in one day. Come to think of it, isn't it a good business that the van is rented that long and as long as the customer is paying? I returned the van on May 16.
Nick DThey were very helpful and understanding would rent from them again
Anne PWell Maintained Truck Thank You for being so Customer Friendly.
Jennifer BThe inside of the cab was muddy and I was charged a 28$ safe movers fee that I did not consent to.
Nick LVery friendly and efficient service!!!
Ed MI had some trouble getting through over the phone but no big deal.
Rebecca BGreat service!!
Brianne JGreat staff and service.
Barry Agreat service, awesome experience
Herbert JTawnie is amazing with customer service. Mahalo nui for you great attitude .
Harhari WAwesome service!
Julie CThe only item that was not told to me was that i needed to put gas in the truck after use, but it was a small item, and everything else was excellent, including ease of driving that van-hope the price is reasonable too.
mary sMoving is so stressful but the staff at this UHaul location were so nice and made everything so easy. I will rent from them in the future.
Emily HExcellent uhaul site. These people a r e the best. Truck was clean and ready. Staff was friendly and efficient.
john JClean out truck bed before renting to another customer.
RICHARD MThe people who work here were great!
dexter hCustomer service reps were fast and friendly.
Debbie GReliable, quick service. Rubber stripping on back door kept falling into the back of the van, tangling up with the matress and shelving unit
Deborah JAwesome. Thank you
Steve DThis was the easiest rental and nicest
Koini LLisa was very helpful professional
Richard NGreat folks there, but not sure why website has rental equipment available but the site does not have rental equipment
Steve NThe customer service was great, van was very dirty smelled like stale cigarettes. No windshield washing fluid on an all ready dirty van with cobwebs and an 1/8 of an inch of dust on the windsheild. The gal who took care of us though was a total sweetheart.
Mike CKeep doing what you are doing.
James SLisa was super friendly. I would work with her any day😊. Thank you for your kindness.
Yolanda WMake sure the truck is clean in back, not swept out after use by previous customer
Oliver H