Customer Reviews for Kilgore Muffler
(U-Haul Neighborhood Dealer)

446 reviews

2606 E Hwy 31   Kilgore, TX 75662
(Off Hwy 259)

(903) 988-2906

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 988-2906

2606 E Hwy 31
Kilgore, TX 75662
(Off Hwy 259)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ALBERT L. 
Rating:
5.0

Super great experience! Bree and Steve are fantastic to work with!

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

devin A. 
Rating:
3.0

Customer did not leave a comment.

CAROL T. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
3.0

Customer did not leave a comment.

Maurice A. 
Rating:
5.0

This was my second time doing business with this location and both times it was a pleasurable experience. The owner went above and beyond to make sure I received the requested service with such care and tenacity. I will be a return customer and, if needed, a referral.

RUSTI K. 
Rating:
5.0

Seamless and fast drop off. Very friendly and professional.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Marion H. 
Rating:
5.0

Very nice people to deal with

VIVIEN P. 
Rating:
5.0

Customer did not leave a comment.

TOMMY S. 
Rating:
5.0

Keep doing what you are doing and I'll be back!

ALBERT L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

DAVID MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

The Customer Service was really outstanding. She made the experience friendly and comfortable. I was able to ask questions and she was very accommodating. I would recommend this location to anyone.

ANDREA F. 
Rating:
3.0

The movers never showed up

ANGELA V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

MARK BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
2.0

Needs to be clean. Unorganized. And trailer hard to access.

CLINTON T. 
Rating:
1.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Excellent service, everyone was very helpful , Bri, Tom and Ken had me in and out in no time.

CHARLES H. 
Rating:
3.0

Because it's a muffler shop the location was just crowded and of course a bit dirty but they were helpful and fast.

Rodney M. 
Rating:
5.0

Always friendly and accommodating

STACIE S. 
Rating:
4.0

Customer did not leave a comment.

david C. 
Rating:
5.0

All was fantastic!

JEFFERY M. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

for older customers they need to go over equipment check out, not everyone is up to speed on smart phones,so I found it after I left the location with the trailer

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
4.0

The ratchet strap wouldn't stay in place like it should have.

LORIE RENEE M. 
Rating:
1.0

The rate I was quoted online was much less than the rate I was given at the location. The man there really didn't act like he knew much about the process.

Desirae M. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
4.0

Customer did not leave a comment.

GEORGE ROBERT F. 
Rating:
5.0

Perfect, very helpful.

GRADY CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer service at its best! Will definitely use them again!!!

DORRIS B. 
Rating:
3.0

Improve communications between the customer and U-haul employees. The representative failed to follow through with the loading help that we scheduled causing GREAT stress.

DALE M. 
Rating:
5.0

This location was considerably more expensive than the one nearest me.

raymond C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
4.0

Rep at this location made concessions for my equipment pickup situation, much appreciated!

Jeffrey H. 
Rating:
5.0

The guys at Kilgore Muffler were great. The Longview location on 80 sent me there when they did not have my reserved truck. The guys at Kilgore Muffler got me into a 26 foot truck with no issues. May go straight to them next time.

TONY R. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Great customer service, know you by your name, I'm always going to give them my business,5 Stars

KATHERINE W. 
Rating:
5.0

Great friendly staff and they work with you to get the service you need

KATHERINE W. 
Rating:
5.0

The experience was very professional and well-handled. The salesman was knowledgeable and helpful. I will definitely rent there again as well as recommend to others.

EDNA W. 
Rating:
5.0

Friendly and professional services

KATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

No idea

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

Tracey K. 
Rating:
3.0

Stop renting out trailers already reserved and stop changing last minute pick up and drop off locations. Had to drive way out of my way to pick up and drop off.

JEFFREY R. 
Rating:
5.0

Friendly professional service and will be getting my business for now on

KATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

Leah W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I cannot see improvement. They got me the hitch & trailer that was right for my car. Pulled great! Over all they were very helpful. Highly recommend.

QUINNA H. 
Rating:
5.0

Customer did not leave a comment.

ALLECIA A. 
Rating:
4.0

Good

sam R. 
Rating:
3.0

Customer did not leave a comment.

ALFREDO B. 
Rating:
5.0

The automated check did not work. Could not find my location. Maybe the website could be modified to allow the user a way to manually enter the location.

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

DELAINE S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

george H. 
Rating:
5.0

Customer did not leave a comment.

jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

SHERRY E. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

No improvement needed. Everyone was professional, very nice and efficient. As a senior citizen I've used lots of rental places and this one was the best of all my experiences. Highly recommend this location.

ALLEN E. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Proper fuel check. I returned the truck full when i was done because the paperwork said it was full when i left. (I didnt check myself.) But i only drove 16 miles and had to put 7 gallons back in it. No way these trucks only get 2 miles per gallon. So i spent more on gas then i should have had to.

Michael H. 
Rating:
3.0

Is located in another shop.

Larry R. 
Rating:
3.0

When checking the lights, I noticed the provider had to tap the tail light to get it to work, but he said it was ok and working. When I needed the lights on, the light failed to work, so I had no right tail light, blinker or brake light while driving across the country.

David H. 
Rating:
3.0

Customer did not leave a comment.

TOBIAS M. 
Rating:
4.0

Customer did not leave a comment.

larry P. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Hello, this message is to confirm that Uhaul Rental Van was returned yesterday near 5:00 pm to: COPY AND POSTAL located at 2386 S DAIRY ASHFORD RD, HOUSTON TX Both the appliance and furniture dollies are secured inside the cab. Thank you, Raymond Jacques

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
2.0

Inside cab wasnt very clean..Lower rates would be nice.. I picked up van at location drove to dallas and brought back to same location on same day and was charged over 200 dollars..i was charged for 11 dollars for gas..when i got in the van it had the same amount of gas as i left in it, but was told i was 11 dollars short in fuel..a full tank policy would be easier..leave the lot with a full tank and bring it back with a full tank.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Everything was great and went extremely smooth. Very good customer service.

Havon R. 
Rating:
1.0

Customer did not leave a comment.

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

The guy who helped me was so friendly and helpful! Even in this time in our world where things are uncertain, he had a smile on his face and was quick and professional! Would highly recommend!

Charlene C. 
Rating:
1.0

1) Need to practice better customer service. The man that helped me was absolutely rude. 2) Need to treat uhaul customers equal to the muffler shop. Don't put a customer off EVER 3) Consider 2 different computers instead of running 2 companies off of one computer I will never come back to Kilgore Muffler as long as I live.

Mychal S. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

kyle Y. 
Rating:
3.0

Customer did not leave a comment.

regina C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

I think everything is perfect just the way it is

Gwendolyn R. 
Rating:
5.0

Very good people. Helpful and friendly

mark P. 
Rating:
5.0

Best customer service i have had in a long time. Great representatives for the U-Haul banner.

Mark L. 
Rating:
5.0

Great customer service

desmond A. 
Rating:
5.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

NICK B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

The location was closed as it was Saturday evening. There really wasn't clear indication as to where to leave the trailer. No internet service so had to call U-Haul to confirm drop-off. U-Haul personnel VERY helpful.

Jakob C. 
No reviews have been submitted for this location.

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