Customer Reviews for Kilgore Muffler

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kilgore Muffler

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bobby p. on

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It was great, the only problem was that the WiFi was slow. Uhaul only lets you rent using online means so getting the paper work done was a slow go

Stanton R. on

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The amount of gas I was told was in the vehicle when I picked up was wrong, and the amount of gas recorded spin return was less than what I had put in it the night before.

Marcus W. on

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went to drop off trailer, its a muffler shop, they were busy with other customers. I dropped trailer at an open spot in front of business, owner came by with fork lift, informed me that they were busy and be with me shortly, not to drop trailer there. I informed him, he isn't paying for my time, and I had other errands to do, he could move it. He took the fork lift half way picked it up and drug it off. I have pictures of this, so if there is damage, its on him. As for recommended it, yes, cause its the only one closest in Kilgore.

Spring T. on

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Dennis M. on

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Great service !!!

Emma R. on

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April M. on

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Angelia J. on

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Took 2 and a half hrs to get the uhaul due to internet being down. And the worker didn't help. I had to do all the work to get paperwork done over the phone

Felicia W. on

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Clay K. on

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Didn't have the part to connect my hitch to the trailer for the lights to work. I wish I would have known what to get before showing up.

Barry J. on

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brian p. on

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Danny H. on

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Very helpful and accommodating.

Leslie E. on

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William P. on

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Might want to put some gravel down along the fence line where trailers are parked as it was raining and muddy when picking up the trailer.

Craig R. on

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Service was good, but I know I clicked on no insurance from U haul when I scheduled my rental, yet was still charged & I conested this, but the attendant WOULD NOT refund the $14+ charge! Very discouraging!!!

Bonnie H. on

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Have the requested truck size available. I requested a 10' and was given a 15'. It was a lot of wasted space and probably used more fuel.

Garrett W. on

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Tires were in bad shape

Craig R. on

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The guys at Kilgore U Haul are outstanding

James C. on

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I believe the young mans name was Tommy that helped me, very helpful, nice young man.

Alexander F. on

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Jay D. on

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William B. on

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Randall S. on

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Make sure the trucks and trailer ate road ready

Denise J. on

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Ron D. on

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However, We had a car hauler reserved in Carthage...which is 20 miles from our home...the reservation was for Monday. When I went to pick it up they said they were closed and did not have one anyway. I called the main 9800# and she arranged the pickup in Kilgore. She offered a $25 discount for our inconvenience...1. she did not and 2 that would not even cover the gas for the truck to drive 37 miles one way not to mention the original trip to Carthage...a total of 115 miles and 3 hours....and really never eve apologized...so even though both of the places we used were good...the experience as a whole was a D-/

Daniel M. on

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Randy M. on

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Excellently

James A. on

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The personnel provided excellent professional and customer focused service. Assisted me w/ parking of the trailer. Unhitched the trailer. Recommended a restaurant. Thanks!

David M. on

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john m. on

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I appreciated the availability, but felt the price was a little high to haul a motorcycle. I'm just glad I dont have to do this more than once or twice in a lifetime.

JOEL R. on

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We rented for 24 hours on a Friday and returned on Saturday- the guy said if we brought it in a couple of hours later then the cut off time they would not charge us for extra day. Got my invoice and did charge us for two full days-called and a guy name Steve said they had to charge us because they could of rented it to someone else even though they closed at 12:00 noon on Saturday. Said we have to come to his office, bring contract and he would see what he can do.

Raul G. on

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virgil m. on

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Jay D. on

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Nicole B. on

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BRUCE M. on

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Larry L. on

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Patti M. on

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Rudy was super nice. He took care of us quickly and made sure we had what we needed.

Tannar S. on

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Clarence G. on

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Kyle M. on

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Christina H. on

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Great customer service

Scott M. on

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Leslie E. on

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david h. on

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Unit was not clean when picked up. Was not aware of mileage charges, would have reserved bigger unit. Unit not well maintained.

David B. on

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Outstanding!!!!

brandley b. on

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The employees told me they would take care of the drop off process because I had such a difficult time renting the trailer. They evidently were just trying to get out of the office on a Saturday, because they did not handle it at all. Told me they would handle everything and it was no problem I was dropping off there. Now I am being charged extra because they did not check in the trailer. Very upset with Uhaul and the entire process.

Jeremy B. on

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Lights on trailer should be replaced on regular intervals to prevent loss of lights while in posission of customers move

Rebecca B. on

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Kevin W. on

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If you do not have an item that was requested through online, it would be nice to get a notification that all the items I wanted were not available, instead of informing me when I’m at the location to pick everything up.

justin g. on

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This place is closed on Sundays, but the staff there was very helpful and courteous.

Kimberly G. on

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I was suppose to pick up truck in Longview, TX. This was confirmed!!! I got to location and was redirected to next town over to pick up truck. I was never contacted that this changed!!! Went to location and was told they had truck but not appliance dolly that I had booked with reservation. I was once again redirected back to original town in Longview to pick up dolly. This was ridiculous and I am very upset. Called U-Haul to report my concerns and was told that a representative would call me in 3 days. Needless to say this never happened either!!!!!

randall p. on

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Jeanne C. on

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The trailer was clean but seemed to have an issue. It went down the road crooked and was hard to manage, like it had been previously wreaked and fixed poorly. I have rented theses trailers many times and pulled them with this same truck. It was the worst one ever to pull.

Lance H. on

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Schemya A. on

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Deborah P. on

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Jeremy A. on

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This place is great!

Riley H. on

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malke sure your equipment is actually functional. as after i left i noticed that the brake lights did not work nor did the passenger signal after your staff hooked up the unit. and now im being billed 2000$. my lawyer will be in touch at this point.

Joshua C. on

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The truck was not cleaned, swept out, or ready to be picked up when I arrived. I arrived about two hours after my appointed pickup time as well so they had more than adequate time to ready my rental, which they did not do. I was also charged for the safe move insurance even though I had already paid for my reservation online and opted not to purchase the insurance. I did not know that I was charged until I returned my truck because I was not given a receipt by the people at my pickup location. I was contacted by the area manager today and told that Uhaul automatically adds the insurance back in even if you opt not to purchase it while making the reservation. I was told by the area manager that since I was rude and upset about being charged for something that I did not want that he would mark me in the system to never be rented to again by Uhaul. So not only did Uhaul steal money from me, I was threatened by the area manager to never be rented to again. I will NEVER do business with Uhaul again and advise others not to do so as well unless you want to be stole from. Uhaul is a thieving dishonest company that charges you anyway for services you do not want. I have made a complaint with the BBB as well.

Michael S. on

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Jeremy A. on

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This place is great! All employees that I interacted with were very nice and helpful. Thanks!

Bryan J. on

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robin h. on

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Peter P. on

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diana e. on

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PAMELA T. on

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The representative that helped us was knowledgeable, very quick getting everything ready for us and quickly getting us on our way.

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Randy P. on

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This location was by far the best I have ever used. I will go out of my way to use Her again. You have at least two lifelong customers. Thanks!!

Jonnie S. on

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Reggie C. on

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Customer service was great

Jeretta W. on

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jessica h. on

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JORETTA W. on

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Check In was quick and easy.

Ronald W. on

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All equipment needs to be pre-triped before it ever leaves the lot!

eddie B. on

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Friendly and expedient

BOBBIE T. on

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I didn’t have to do anything but back up the truck to the trailer, the guy guided me back and hooked everything up. They were professional and extremely friendly!

robert m. on

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Added insurance after i declined it so i was overcharged i will pick certainly pick another location in the future.

Henry C. on

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Timothy C. on

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Glenn W. on

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Dalton O. on

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Brenda H. on

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Lindsay D. on

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Norma W. on

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Nickolas M. on

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Timothy G. on

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Jorge J. on

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He put down the incorrect mileage so I ended up paying extra for the gas only after he notes that we were late and he was going to cancel the reservation. He only changed his attitude after he noticed I had already paid for the truck.

LARRY P. on

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Marla W. on

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We have rented U-Haul trucks and trailers at various places and Kilgore Muffler is now the ONLY place we will go to rent a U-Haul. The staff is very courteous, friendly and helpful. Highly recommended!!! - Marla Wylie, customer for life!

Terry T. on

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GAYNELL S. on

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RICHARD A. on

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Very friendly and knowledgeable service people.

JERRI P. on

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