The gentleman was very kind when I called on Monday asking for help with the missing moving pads. I did call 1-800-Go-Uhaul. I was told it would be sent to a supervisor as I did not take a picture of the lack of moving pads—yes, you read that right—I was supposed to take a picture that I did not receive the moving pads. I was told it would be sent to a supervisor and take 3 days. That was a week ago. I have not heard a thing.
Bobby S
Kilgore Muffler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kilgore, TX 75662
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The problem a had was NOT with Kilgore Muffler, their service was great. The problem I had was with UHaul corporate. I reserved a truck, one way from Houston to Longview (a week and a half early) and my reservation was canceled. I only found out when I called to have an auto transport trailer added. The rep on the phone told me that they had no 26' trucks available, and I told him he needed to find me one between Longview and Houston. I also told him I would not pay miles due to their mistake. As it is, I had a huge fuel expense, with no compensation, due to UHaul Corporate poor customer service practices. Hats off to Kilgore Muffler for their help.
DOUGLAS RFirst reservation U-Haul was not at location and second U-Haul was a miscommunication between myself and employee that led to me being charged more than the original rental agreement. Worse experience I ever had!
Kalon RStaff was friendly and helpful. 30 miles into my trip, the A/C in the truck quit. It was 95 degrees that day so the remainder of the day was not pleasant.
Alan SThere was a mechanical issue with the door but they addressed it right away. Fast friendly service. I would drive extra distance just to rent from them again.
Thomas C