Customer Reviews for Kings Inn
(U-Haul Neighborhood Dealer)

104 reviews

1918 W 3rd St   Elk City, OK 73644

(580) 303-4250

Hours

  • Mon–Sat
    8 am–8 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(580) 303-4250

1918 W 3rd St
Elk City, OK 73644

Services at this Location:

Hours

  • Mon–Sat
    8 am–8 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

jacob E. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Smooth and easy transaction. A++

Justin P. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Brittany G. 
Rating:
2.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

Melody M. 
Rating:
1.0

They screwed me out of money. I returned the truck a day early, 10/1/22 at 10pm. They refused to give me any kind of credit for early returned and waited til 10am on 10/2/22 to say I returned it. Very bad experience.

Billy H. 
Rating:
3.0

Customer did not leave a comment.

Loren F. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
4.0

Everything went as planned. The staff were all very professional and very thorough through the rental process. The trailer was clean and well maintained. Very Good Experience.

todd B. 
Rating:
3.0

Truck box was really dirty had to go to car wash and clean oil out of it to Evan be able to use truck had bad miss in it and the ac wouldn't work driveing down road

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
4.0

This dealership is professional and accommodating. I had no issues with my rental.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Matt A. 
Rating:
3.0

The equipment was faulty. One of the belts was too short. I had to purchase an extended cable to secure my tire. I had to stop several times to tighten the belt. It was a big safety hazard. Please have your contractors report and inspect faulty equipment. I'm concerned: I was thinking about a young person, especially a young girl on her way to college. Please have equipment inspected.

Leticha V. 
Rating:
5.0

Customer did not leave a comment.

Gloriani D. 
Rating:
3.0

Customer did not leave a comment.

Cleve A. 
Rating:
1.0

Would not even look at altered contracts change due to Trailor swap very rude and unprofessional

DENNIS O. 
Rating:
5.0

Customer did not leave a comment.

Garrett S. 
Rating:
3.0

Fast, friendly service.

Robbie E. 
Rating:
5.0

They were amazing to work with! Made our check in and check out easy! Made sure we were taken care of! Location is great considering it is right in the middle of town!

Jerick J. 
Rating:
5.0

Staff was kind and friendly

Kathy W. 
Rating:
5.0

I can't see any real issues that need improving.

AVINESH P. 
Rating:
5.0

Absolutely nothing, the rep at kings in is personable and professional, I will definitely recommend!!!

Julie E. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
1.0

It took 40 minutes or longer to get the truck checked out to me because of Uhauls crummy system and their low internet. Had to take about 8 photos of drivers license because Uhaul didn't like it and didn't move forward in app for me to take photo of back. The guy at the desk was nice, but this was a time suck.

denise R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

This location gave away our 26' truck that had been rented for 3-1/2 weeks just prior to our arrival and did not have a truck that would work for our move available. They were totally uncooperative until I called the UHaul 800# and corporate worked it out for us to have a 20' truck with a large trailer. The two together were NOT enough for the move and cost us rental of a private trailer, two extra vehicles, and who knows how much gas. This was the WORST experience I have ever had with moving and I will never use UHaul again nor recommend it to anyone else unless something is done to compensate me for my expenses. In addition, the vehicles were returned a day early and I was told there is no refund available for the extra day. Ridiculous!!!

Kathieorchris P. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
5.0

Nothing. Staff was very friendly. Maintenance man was beyond helpful

Rhonda P. 
Rating:
5.0

Very nice guy helped me drop off the car hauler.

Spencer W. 
Rating:
5.0

They made it so easy for us to return the trailer. And very welcoming.

eric M. 
Rating:
5.0

quick drop off and very friendly. will always pick and drop off here. best uhaul dealer in elk city

Jeffrey R. 
Rating:
5.0

Easy Check in.

Rob E. 
Rating:
2.0

Make sure the trailer they hook up to my vehicle is the same trailer number on the contract so when k go to take it back they don't try and tell me I have the wrong trailer

ANTHONEY A. 
Rating:
1.0

THE WHOLE PLACE WAS DIRTY THERE WAS NO ONE TO CHECK IN WITH AND LET KNOW I RETURNED THE TRAILER. I WAS VERY CONCERNED THAT IT WOULD NOT BE MARKED RETURNED WOULD NOT WANT TO RETURN ANYTHING THERE AGAIN

brandy L. 
Rating:
5.0

Genea and Billy were awesome. They took the time to calm me down after car breaking down and being stuck in elk city. These 2 were so awesome I would recommend these 2 to anyone.

Melissa P. 
Rating:
3.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Nothing. Outstanding customer service and equipment.

Cristopher M. 
Rating:
5.0

Gentlemen was very helpful with the hook up of the tow dolly! Very friendly.

William A. 
Rating:
5.0

I was really impressed with Billy during the drop-off process. He was very helpful in providing information on the area and he was very welcoming. Great guy - great location.

Sharon B. 
Rating:
5.0

Bill and Mary were great!! You are lucky to have these people on your team, they did a great job!! Thank you, Chris

chris K. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
3.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

EMILEE S. 
Rating:
5.0

Very friendly, helpful, and timely.

KATHARINE B. 
Rating:
5.0

Awesome people to deal with. Went above and beyond to rent me the equipment I needed! Thanks guys!

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Reid G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

That locations is drugville. They all on drugs there

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Nothing. The service provider is nothing short of amazing. Stronger recommend this location. I would drive by others just use this one the service was that good.

GEORGE S. 
Rating:
5.0

Drop off was convenient and quick. Can't think of a thing to improve on.

James W. 
Rating:
5.0

Nice and respectful people

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

HAROLD M. 
Rating:
5.0

Very friendly and professional. Nice, fair people. I will continue to use this location.

LUKAS E. 
Rating:
5.0

Very helpfully and friendly staff.

Gary B. 
Rating:
5.0

I am disputing tge second day charge and overall mileage. The fault. Is with the uhaul. National office reporting. Of charges not tge local uhaul

Cindy C. 
Rating:
5.0

Everything was perfect. Friendly staff and very helpful. Will be coming back

Lukas E. 
Rating:
5.0

The absolute best customer service I have ever received from U-Haul. I am 55 years old and have used U-Haul on several occasions during my travels from Texas to Oklahoma and vice versa. The gentleman that help us check-in the uhaul was very professional, friendly and extremely helpful! He took time to answer all of our questions, made us feel as if he were helping his own family members and also made sure we were completely satisfied. Never received better service!

Martina R. 
Rating:
5.0

Customer did not leave a comment.

MELANIE N. 
Rating:
5.0

My husband recently passed away and the clerk was so understanding, sincere, and helpful.

Tamarn K. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Friendly, knowledgeable, helpful and efficient. Location was easy to find as well as get in and out of.

Laura R. 
Rating:
5.0

Excellent service

Michael R. 
Rating:
5.0

great help!!! amazing people!!!

JEFFREY R. 
Rating:
5.0

Drop off was a breeze.

Rob G. 
Rating:
4.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Very Friendly Very Helpful I will use this location again

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN H. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

george G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Managers at Kings Inn were super hospitable and nice!!

KELLY T. 
Rating:
5.0

Service was great. Check out and in was easy and quick. Would recommend to other. Thank you

TINA R. 
Rating:
5.0

Was professional and treated me with respect. They even checked me in after they had been closed for 30 minutes.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Dara H. 
Rating:
5.0

No improvement necessary.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

JARROD B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Have an accurate mileage on paperwork and have extra handling equipment or supplies ready for pick up, specially if the check in was done online. Give priority to the person picking up the truck. Thank you!

LINDSAY S. 
Rating:
1.0

Dirty little motel with someone screaming at the guy as I was trying to drop the truck off to leave.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

betty P. 
Rating:
5.0

Satisfactory!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
2.0

Sketchy neighborhood. Thought i would get mugged.

ROBERT L. 
Rating:
5.0

Everyone very nice and helpful

SONIA C. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

DELVIN L. 
Rating:
5.0

Because of was the manager's customer service skills is why I will continue to use your services. This was the first time I had use the mobile self-serve part of U-Haul I have always used Haines & son in the past and was always pleased with their customer service as well. I was not impressed with U-Hauls customer service via telephone. I think that their should be more communication between each agent so they will all have the same answer to questions a customer calls in with. Overall I'm still happy with U-Haul thanks to Michael at Haines and son and Michael at Kings Inn

Stacy R. 
No reviews have been submitted for this location.

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