Customer Reviews for Kingsgate Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kingsgate Storage

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Patrick S.
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Excellent customer service. Very helpful and friendly. Really know thier business.

Michael T.
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Customer did not leave a comment.

Jacob B.
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The people at this location were fantastic and very helpful. I appreciated the support and help they provided and I would recommend this location to others.

Page L.
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Everything was great thank you uhaul team!

Kimberly F.
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Customer did not leave a comment.

marshall C.
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Customer did not leave a comment.

Matthew C.
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Overall good experience. The app repeatedly said that I did not have service when I was trying to check the truck out. When I checked the truck in the app asked me to put the key back in lockbox #1. There was another truck key in lockbox #1. I was not comfortable putting a second key in the lockbox so I put the key in the orange key return box. Other than that excellent experience and appreciate returning the truck on my schedule.

luke D.
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There is a mysterious $14 payment uhaul gets you with at the end that I still dont know what it was for, but since i was outside in the rain trying to turn my truck via the app with pictures, I just paid it to hurry and go.

Nathan H.
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Staff was awesome. They made it very quick and convenient to rent and return what I needed. Will use them again and will recommend them to others. Thanks.

Brianna W.
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I experienced amazing customer service here! Above and beyond thankful for the help and support the staff gave me as I headed towards a new adventure. I rented a cargo trailer and the equipment was in great condition.

Loren D.
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Door needed lubricants

Ronald J.
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Customer did not leave a comment.

Andrew J.
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We dropped off the truck at night. The previous customers messy moving blankets were in the back and the truck had a chip in it from when we picked up. Hoping I don't get charged for any of this.

Kristi M.
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Customer did not leave a comment.

Donna H.
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Trailer was in good shape but dried mud in it.

David M.
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This place was an absolutely amazing experience for me and I will recommend them to any one who need the services they offer.

Brande K.
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We had to keep the truck an extra night and was talked to horribly for it and threatened with extra fees.

Mark R.
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Nothing.

Brianna W.
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Customer did not leave a comment.

Randall N.
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I went to the closest Uhaul location first 708 16th Ave south Nampa, they did not have equipment I wanted. He took time to find location with right equipment and reserved it for me.(I'm 70 yrs old and I think he recognized I was a bit computer challenged) great guy. The trailer I rented had a ratchet with a faulty release mechanism on one wheel strap, very difficult to get car unloaded, and the other wheel strap was terribly worn. Trailer did tow nice.

Kenneth N.
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Better communication about drop off location. I received two separate locations a day apart. By the time I received the voice mail, I was at the wrong drop off. But the actual location UHaul wanted dropped at was not far. But still, let's get that ironed out at the time of pick up if possible. Over all, fair experience.

Jessica C.
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Very friendly and helpful

Matthew C.
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Had no problem service was excellent.

Clay R.
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Customer did not leave a comment.

Mark N.
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Rebecca is the greatest. Thank you for your professional help and great personality.

Charles H.
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Nope

Ryan M.
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Customer did not leave a comment.

Dave L.
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Super easy transaction, friendly service. I definitely recommend this place for local Uhaul rentals.

Cathy M.
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Customer did not leave a comment.

Grant R.
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Customer did not leave a comment.

Joseph O.
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Customer did not leave a comment.

John F.
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F150 bed was VERY difficult to get in to. Step was too high and there's nothing to hold onto to get leverage. Nice people !

Mike N.
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Customer did not leave a comment.

cerina W.
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Not charge so much. It is costly and I figured one amount then it was almost $30.00 more. The person moving does all the work. I also brought back the truck and trailer a day earlier and and 28 less than my miles allowed me. Thank you for your time. Cerina Wickham

Jeffrey T.
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This U-Haul Dealer has a good setup and their yard is paved, neat and organized. We had no problems.

Jeffery W.
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The service was great! Friendly , helpful staff. I will rent from them again.

Mishel P.
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Highly recommend renting here. The staff was incredibly helpful!

MICHAEL V.
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Friendly and professional. Thank you

Kim W.
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Was charged wrongly plus paid for insurance on the trailer and he did not sign me up for it. I didn't know this until called to get the over charged fixed and found it out and looked at receipt and indeed insurance not on invoice. So I was charged around 100.00 more than I should have been.Truck was dirty inside and outside the window was buggy. The equipment was in good shape.

Rodney W.
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Always friendly love renting from Kong's gate

Chang P.
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I don't understand why they charged for Cleaning I'll return it is a clean

Charles H.
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Everything was great .equipment was ready on time

Samuel H.
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Great customer service!

Betty S.
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Customer did not leave a comment.

GREGORY T.
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Customer did not leave a comment.

Richard P.
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Great people great service

Michelle L.
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This location is 1 mile from our home and we found it when we moved back, six years ago. The people are so kind, helpful, friendly, and professional. So easy to work with! Not only would I recommend this location to a friend, I have! U-Haul is something I think I've always just taken for granted. We needed them yesterday to make a yard job easier and it was actually a pleasure! Job done in one trip and so much easier than it otherwise would have been! Thank you for everything!

SANDRA M.
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Customer did not leave a comment.

Miguel M.
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Customer did not leave a comment.

Jose M.
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Customer did not leave a comment.

Paul C.
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When you tell a customer that you have what they are looking for, make sure that it is there so the customer doesn't make a wasted trip to be told it is not there.

Steve B.
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Customer did not leave a comment.

Greg S.
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Outstanding service! We always go see those ladies in the office. They work fast and efficient. And I didn't even have to get out of my car to get my trailer hooked up. Thank you Kingsgate! Keep it up

James L.
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There was no one there to help me hook up. the tongue was heavy and there was no jack. There was no ramp on the trailer. the trailer towed well and the lights all worked. We made the move safely.

Igor M.
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Customer did not leave a comment.

Dennis S.
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Customer did not leave a comment.

Danny H.
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Another great experience with wonderful people and outstanding service. Highly recommended!

Elena H.
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We're returning customers, and will come back again. Great service, reasonable price, overall amazing experience. Highly recommended!

Dale S.
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I can't say. This location is very well run already. There is little to improve!

Joseph P.
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Customer did not leave a comment.

Keyon E.
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Friendly and super quick and easy

James L.
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Customer did not leave a comment.

Benhur E.
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Place was most organized and spotless, smells good, friendly employees and helpful, fast service

CHRISTY D.
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Loved the girls in the office!

Greg S.
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Very helpful staff. Quick and easy in and out. Office was super clean and smelled great. They had a amazing candle collection for sale that my wife loved.

Victor H.
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Customer did not leave a comment.

DIANE C.
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Customer did not leave a comment.

Drew G.
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Keep being awesome

Ronald R.
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Just a very easy experience, and I've rented from Kingsgate in the past...never any problems!

Collin M.
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This was a great experience through the entire process. Helpful, friendly, professional.

Abbie N.
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Amazing service!

Amanda C.
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I was told when renting the uhaul I could drop it off at any location and when I dropped it off they charged me an extra $100.00 on my credit card for not dropping it off at the location I rented it from.

Martha H.
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Customer did not leave a comment.

Bruce A.
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We paid for a rental and used it for one hour! Then they have the nerve to charge us for the extra mileage! Not cool!

Paulo M.
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There was no one there to assist me

Linda H.
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On the same day that I picked up the truck, Idaho Governor Little announced a state lock-down. So as soon as I ended my work-from- home day (around 5pm), I took the truck back. I later found out U-Haul is keeping $50.00 of the money I paid for the truck. I had the truck exactly 4 hours parked in my driveway. I was going to use it to hold all the furniture in my home, while all my floors were being replaced. I didn't even open the back until I returned it and had to open it to take a picture. This is NOT ok with me. I should get all of my $$$ back. What kind of business practices are you people following? Customer in Nampa, ID

Robert J.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Danny W.
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Customer did not leave a comment.

Lisa C.
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Customer did not leave a comment.

Connie J.
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Shelley has been helpful twice in this past 12 months. She has given us great deals. She is an asset to this company!

JOSEPH N.
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Customer did not leave a comment.

Kara E.
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I think it's sad that the price is double to return it 45 miles away near my home.

Richard M.
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Everything went well. Thanks!!

Candace M.
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Shelly was amazing and friendly. Thank you for making this an easy uhaul experience!

Robert M.
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Back right tire was weather checked and should not have been on the equipment. Towing a car cross multiple states with pot holes, uneven roadways, etc we were fortunate not to have a blowout.

GARRICK V.
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Customer did not leave a comment.

Craig H.
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Customer did not leave a comment.

Kathy S.
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Customer did not leave a comment.

Craig H.
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Customer did not leave a comment.

Vicki M.
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The only issue I had was a tire with a slow leak that needed to be filled every day. The personnel at both facilities were very nice to deal with. The gentleman at King's Gate was very friendly.

Ryan F.
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Location was great the cx service sucked and the price was off

Sarah T.
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Customer did not leave a comment.

Jeremy L.
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Truck didn't start. Had to cancel reservation. A waste of time and had to break a commitment.

Susan T.
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I was treated to excellent, helpful, friendly customer service, reliable information, and a very good experience overall. The only suggestion I have is perhaps to point out to people renting the smaller trucks that they don't come with a ramp, as some idiots (maybe me) don't know this. :D

Kirk S.
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U sent me to 2 different locations and charged me more then your quote was .i believe u owe me money back i was over charged

Austin A.
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Customer did not leave a comment.

Alan G.
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Customer did not leave a comment.

Neil A.
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Customer did not leave a comment.

Kalie H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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