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Tina F
Customer Reviews for Kingsgate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had an easy and stress free experience renting the pickup from U-Haul. I wouldn’t hesitate to do it again if I needed to. Would highly recommend for active duty military needing a vehicle while on leave
Nathan WIt was a little difficult getting the keys for the vehicle for the program was a little bit rough, but we got it all done about 10 PM other than that the vehicle is amazing and the rental went well! it would be a little easier if we work with real people!
Kevin SNothing. This is a first class U-Haul facility.
Charles N25$ cleaning fee for a clean return. Used to be a U-Haul employee for a long time and in no way did it need more than a wet rag and 30 seconds (required during receiving anyways). Then no response to my email. This won’t be the only reviews we leave. Honestly as a single dad with not much 25$ hurts.
Tyler DEverything about this experience with this location was great. This will be my go to location whenever I’m in the Nampa area again.
Robin CService food I guess! Everything went well! Thanks 😊!
Liza MI was charge extra for fuel. I received the truck with fuel level a little over 1/2 half tank. After I used the truck I added fuel took keep it at the same level. and I was still charged as in if I didn't fuel it up. I am disappointed and I will most likely not recommend Uhaul to anyone.
Pedro MThe customer service representative was very helpful and made the transaction efficient.
Brad TThe only problem was, we did an afterhours drop off, and the app refused to work. We tried and tried over and over to use the app to check in our trailer but it failed every time.
Nate GI was charged an extra day plus a service fee. So $40 extra. I called and explained told them I was 20 min away. They told that’s fine and that there was a dropbox for keys. I guess they just meant it was fine for them. So I was charged double on van that wasn’t used for double. THANKS UHAUL
Tanner RWent smooth besides worry about identify verification
Thomas CExcellent Customer Service
Kurt MCheck if vehicle is clean before another customer takes it.
Asiria AMy complaint is it's 1995 to rent a truck per day plus mileage I had to have it back in 4 hours and I still had to pay for the whole day why was that
gary wWe were unable to purchase a home stayed in a motel for a week till we found a rental house and had to keep haul longer graciously helped with that request
MELINA EThe trailer worked for what I needed. I was a little frustrated with the fact that I needed it for only about 5 to 6 hours. Scheduled it for 8 to make sure of any unseen problems. Got moved to a location that required me to pick it up early. They "checked" me in 15 minutes ahead of when my "reservation" was and then told me if I was not back right on time I would be charged an extra day. I was late, they did initially charge for the extra day, then called and told me they were going to do just the one. I appreciated the customer service in the end at least even if it was not so much up front.
Sheldon MI don’t think I used 22 in gasoline and I put 15 dollars in.
JESUS GFriendly service, clean environment, very helpful, would recommend and will use this location again!
Aaron GThere was a sticker in the Uhaul that said you could go through Mister Car wash for free or possibly be fined $25 if the Uhaul was dirty. I only had the Uhaul for a couple hours and it wasn’t dirty but I got hit with a sprinkler right before returning it so I decided to take it to the car wash since it was free so I wouldn’t get fined. After waiting in line and pulling up I was told the membership was expired. There is no way to get out of the line once you are in it so I had to pay for a car wash. It shouldn’t say you can get a free wash and then you can’t.
Amy EThey made it so easy. Have a wonderful sense of humor that makes you feel special.
Dana SVery nice personal
Julie IGreat service both times! Very clean & organized facility with excellent workers.
Lucas Wgreat rental experience with Enterprise
Richard BKingsgate Storage is our go to for all of our U-Hual needs. The facility is beautiful, they have a great selection to choose from and the employees are top notch! I don't go anywhere else!
Charity FYour service was great. 👍
David NWhen told about trailer lights not work did not seem to care. Was more worried about getting trailer back out on rental.
Scott DNothing. The staff member Carrie was outstanding.
Stephen DCarrie was very nice excellent customer service
Deborah AWe were on hold for an hour, waiting for someone to give us the lock code. So realistically we paid for four hours and only got to use three. We felt it was not a good experience at all
Danielle MAfter our very stressful 560 mile trip crossing snowy mountains from Oregon to Idaho Carrie was so awesome. She made our return of the 26 foot truck and auto towtrailer so easy. I would definitely recommend them to my friends and family.
Vickie BFriendly, fast, customer service! Thank you
Kara RVery friendly and made the process of renting a trailer easy and pleasant.
Paul DI've been patronizing the King's Road Uhaul for years now, and they've always been top notch. Great folks, too.
mathieu dThe young lady who assisted me was outstanding. Very nice. Great customer service.
Stephen DVery nice staff, helped me save >$100 by arranging a nearby drop off location at my destination. The truck was clean & performed very well on this long move.
Clifford NEverything was awesome
Rodney Wthey need to explain that you need to fill the tank up even though when you pick up the u-haul the tank is not filled up.
Mario LNone all good.
Rafael PShelly was amazing! Fast and efficient! Provided a great experience with a clean truck! Thank you!
Candace M