Really nothing service was excellent,would recommend this place
Charlene H
Customer Reviews for Kirkland Lake Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed I
HEATHER HGreat service and the equipment was well taken care of. I’ve used U-Haul for several years and have never seen a company have the trailer hitches covered and oiled ready for use. The staff hooked up the trailer as well were very professional.
Andrew PThey always go above and beyond in excellent customer service
Karen DService at KL Towing is always great
Karen DKym was very nice and very polite with my experience but the U-Haul from Kirkland Lake it was amazing. I wouldn’t change a thing if I were you thank you so much for trusting me with U-Haul.
Juanita FI was satisfied with the location; however, I encountered two issues: I made a reservation through the website, but the following day I was informed that the truck was not available at the location I reserved (Ville-Marie). This indicated a problem with the inventory. As a result, I had to drive an additional 1 hour and 15 minutes to pick up the truck from another location (Kirkland lake). Just five minutes after leaving with the truck (around 16h), two warning messages appeared on the dashboard, indicating that both the front and rear tires were low on air. I had to add air later, as the location store was already closed.
JOEL RWell organized and best customer service
Kulwant Sall good
Mark WAll good
christine mDone
Ruy PKen was amazing. He really helped me take my car off the flatbed trailer. He was excellent,
TONY GThe service was super slow to get rental agreement done
Marc CGreat customer service and very fast and friendly
Ruy PNo one’s fault but the yard is 15 miles from the nearest town and fuel station
Dave PAll team very professional Just Google Map direction can be very confusing
Marius SSuper easy drop off. Even found a seat pillow I left in the truck.
Bob HThis is a gated location so I was thankful I caught them when I was there as I dropped off two days earlier than I was given on a one way rental at Christmas. Accepted the equipment with no issues google maps has you trying to go somewhere else.
Kim SAmazing service
Curtis PAmazing service
Curtis PAmazing service
Curtis PNothing
marc SGreat trailer and service
Réal PALL ASPECTS OF THIS RENTAL WAS EASY FROM BOOKING TO RETURN.
PAUL MAwesome service and very kind individuals !!
Pamela PBest U-Haul location I ever dealt with
JOHN WVery professional staff always enjoy renting from U-Haul in Kirkland Lake
STEVE YKirkland lake towing, are a great company, very professional and polite, I would definitelyrent from them again, if I was moving locally. Uhaul head office, overall, needs more trucks available in Southern Ontario, it costed me a lot of extra unnecessary money, and gas to drive an empty truck from Kirkland lake to Mississauga, then back up again, to bring my possessions up to my house near Kirkland Lake, due to no trucks being available in southern Ontario! That situation I wasn't please with at all!
victor sDrop off went well, gentleman helped with unhitching of trailer and inspected unit to make sure all was good! Great location and great service!
Sonia PThe people at KL Towing are awesome. I'm not related and don't know them but they are always pleasant and knowledgeable.
Karen Dgreat people
IVAN POnly thing is would be nice to have am radio for traffic info, Otherwise excellent experience and service. Thanks
Andrew KEverything was fine and the staff were friendly, great service
Earl TI will recommend it to my friends
MARJORIE LNothing person running the business qas very nice and friendly. Excellent service. Thank you.
ALLAN JAll good
Jack MDO NOT CHANGE THE SIZE OF THE TRUCK ON PEOPLE DAYS BEFORE THEY ARE SET TO LEAVE THEIR LOCATION. THIS IS EXTREMELY UNFAIR AND NOT WHAT ONE WOULD CALL "GOOD BUSINESS PRACTICES"
CATHERINE GNothing, Ken and Kim and staff were amazing to deal with
STEVEN Kthe customer service was excellent and truck was cleaned like renting a new one good job keep it up will be renting again thanks
Richard LKL Towing is definitely the place you want to rent a U-Haul trailer from in Kirkland lake or surrounding amazing customer service. The gentleman that runs the U-Haul even came in on a Sunday morning to rent me a trailer highly recommended.
robert fGreat customer service and helpful staff. Thanks for an easy drop off.
jordan AHad a great experience with my rental. Very friendly and courteous, helped hook the trailer up and test all the lights. Even offered to meet me after shop normal hours when I returned the trailer a little later than expected. Top notch service all around and surprisingly good price for the rental.
Shawn BIt was confusing. Never really had smooth experience with uhaul, just…I don’t know, don’t?
jessica yThe staff were very friendly and professional. The yard is big enough that you can turn around and back the trailer in the area for drop off
PIERRE LDo not know .service, vehicle were great
Roy WThe owner was excellent, came right over, to look after the return vehicle, and it was looked after perfectly, no surprises. I was really happy ! Been a long time since I was provided a service, due to an unfortunate snowmobile engine failure, and had to replan the program
Gary AEnsure windshield wipers are effective and that inside windshield is clean.
Roger CAnymore done and you'll wind up offering coffee and cookies. Absolutely no complaints here.
Kenny G