Customer Reviews for Kirkland Lake Towing
(U-Haul Neighborhood Dealer)

171 reviews

441 Hwy 66   Swastika, ON P0K1T0

(705) 567-1159

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/4/2025: Closed
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed

Services at this Location:

Contact Us

(705) 567-1159

441 Hwy 66
Swastika, ON P0K1T0

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/4/2025: Closed
  • 6/5/2025: Closed
  • 6/6/2025: Closed
  • 6/7/2025: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Karen D 
Rating:
5.0

Customer did not leave a comment.

PAULA K 
Rating:
5.0

Customer did not leave a comment.

RONALD J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L 
Rating:
3.0

They were closed I

HEATHER H 
Rating:
4.0

Customer did not leave a comment.

Louise C 
Rating:
5.0

Customer did not leave a comment.

PAULA C 
Rating:
5.0

Customer did not leave a comment.

RANDY B 
Rating:
5.0

Great service and the equipment was well taken care of. I’ve used U-Haul for several years and have never seen a company have the trailer hitches covered and oiled ready for use. The staff hooked up the trailer as well were very professional.

Andrew P 
Rating:
5.0

Customer did not leave a comment.

EMILY M 
Rating:
5.0

They always go above and beyond in excellent customer service

Karen D 
Rating:
5.0

Customer did not leave a comment.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K 
Rating:
5.0

Service at KL Towing is always great

Karen D 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Kym was very nice and very polite with my experience but the U-Haul from Kirkland Lake it was amazing. I wouldn’t change a thing if I were you thank you so much for trusting me with U-Haul.

Juanita F 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

FAZIA A 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
3.0

I was satisfied with the location; however, I encountered two issues: I made a reservation through the website, but the following day I was informed that the truck was not available at the location I reserved (Ville-Marie). This indicated a problem with the inventory. As a result, I had to drive an additional 1 hour and 15 minutes to pick up the truck from another location (Kirkland lake). Just five minutes after leaving with the truck (around 16h), two warning messages appeared on the dashboard, indicating that both the front and rear tires were low on air. I had to add air later, as the location store was already closed.

JOEL R 
Rating:
4.0

Customer did not leave a comment.

Paula K 
Rating:
3.0

Customer did not leave a comment.

Eric S 
Rating:
3.0

Customer did not leave a comment.

Melanie T 
Rating:
5.0

Well organized and best customer service

Kulwant S 
Rating:
4.0

Customer did not leave a comment.

Chariss F 
Rating:
5.0

Customer did not leave a comment.

lois b 
Rating:
5.0

Customer did not leave a comment.

BARB F 
Rating:
5.0

all good

Mark W 
Rating:
4.0

All good

christine m 
Rating:
5.0

Customer did not leave a comment.

Paula K 
Rating:
4.0

Done

Ruy P 
Rating:
5.0

Customer did not leave a comment.

LEONELEMMANUEL B 
Rating:
5.0

Customer did not leave a comment.

Ken G 
Rating:
5.0

Ken was amazing. He really helped me take my car off the flatbed trailer. He was excellent,

TONY G 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Dan D 
Rating:
5.0

Customer did not leave a comment.

Shirley L 
Rating:
3.0

Customer did not leave a comment.

Jaxon C 
Rating:
3.0

The service was super slow to get rental agreement done

Marc C 
Rating:
5.0

Great customer service and very fast and friendly

Ruy P 
Rating:
2.0

No one’s fault but the yard is 15 miles from the nearest town and fuel station

Dave P 
Rating:
5.0

All team very professional Just Google Map direction can be very confusing

Marius S 
Rating:
5.0

Super easy drop off. Even found a seat pillow I left in the truck.

Bob H 
Rating:
5.0

Customer did not leave a comment.

jason b 
Rating:
5.0

This is a gated location so I was thankful I caught them when I was there as I dropped off two days earlier than I was given on a one way rental at Christmas. Accepted the equipment with no issues google maps has you trying to go somewhere else.

Kim S 
Rating:
5.0

Amazing service

Curtis P 
Rating:
5.0

Amazing service

Curtis P 
Rating:
5.0

Amazing service

Curtis P 
Rating:
5.0

Customer did not leave a comment.

Curtis P 
Rating:
5.0

Nothing

marc S 
Rating:
5.0

Great trailer and service

Réal P 
Rating:
5.0

ALL ASPECTS OF THIS RENTAL WAS EASY FROM BOOKING TO RETURN.

PAUL M 
Rating:
5.0

Customer did not leave a comment.

ray c 
Rating:
5.0

Awesome service and very kind individuals !!

Pamela P 
Rating:
5.0

Customer did not leave a comment.

Lauri S 
Rating:
5.0

Customer did not leave a comment.

Terry C 
Rating:
5.0

Customer did not leave a comment.

glenn A 
Rating:
5.0

Best U-Haul location I ever dealt with

JOHN W 
Rating:
5.0

Customer did not leave a comment.

Reuben R 
Rating:
5.0

Customer did not leave a comment.

Pamela P 
Rating:
5.0

Very professional staff always enjoy renting from U-Haul in Kirkland Lake

STEVE Y 
Rating:
5.0

Kirkland lake towing, are a great company, very professional and polite, I would definitelyrent from them again, if I was moving locally. Uhaul head office, overall, needs more trucks available in Southern Ontario, it costed me a lot of extra unnecessary money, and gas to drive an empty truck from Kirkland lake to Mississauga, then back up again, to bring my possessions up to my house near Kirkland Lake, due to no trucks being available in southern Ontario! That situation I wasn't please with at all!

victor s 
Rating:
5.0

Drop off went well, gentleman helped with unhitching of trailer and inspected unit to make sure all was good! Great location and great service!

Sonia P 
Rating:
5.0

The people at KL Towing are awesome. I'm not related and don't know them but they are always pleasant and knowledgeable.

Karen D 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

great people

IVAN P 
Rating:
4.0

Customer did not leave a comment.

Derek R 
Rating:
5.0

Only thing is would be nice to have am radio for traffic info, Otherwise excellent experience and service. Thanks

Andrew K 
Rating:
5.0

Customer did not leave a comment.

daniel r 
Rating:
5.0

Everything was fine and the staff were friendly, great service

Earl T 
Rating:
5.0

I will recommend it to my friends

MARJORIE L 
Rating:
5.0

Nothing person running the business qas very nice and friendly. Excellent service. Thank you.

ALLAN J 
Rating:
5.0

All good

Jack M 
Rating:
5.0

Customer did not leave a comment.

JSTEVENN M 
Rating:
5.0

Customer did not leave a comment.

Reg S 
Rating:
5.0

Customer did not leave a comment.

Victor P 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Curtis P 
Rating:
5.0

DO NOT CHANGE THE SIZE OF THE TRUCK ON PEOPLE DAYS BEFORE THEY ARE SET TO LEAVE THEIR LOCATION. THIS IS EXTREMELY UNFAIR AND NOT WHAT ONE WOULD CALL "GOOD BUSINESS PRACTICES"

CATHERINE G 
Rating:
5.0

Nothing, Ken and Kim and staff were amazing to deal with

STEVEN K 
Rating:
5.0

Customer did not leave a comment.

Leon G 
Rating:
5.0

the customer service was excellent and truck was cleaned like renting a new one good job keep it up will be renting again thanks

Richard L 
Rating:
5.0

KL Towing is definitely the place you want to rent a U-Haul trailer from in Kirkland lake or surrounding amazing customer service. The gentleman that runs the U-Haul even came in on a Sunday morning to rent me a trailer highly recommended.

robert f 
Rating:
5.0

Great customer service and helpful staff. Thanks for an easy drop off.

jordan A 
Rating:
5.0

Customer did not leave a comment.

tony l 
Rating:
5.0

Had a great experience with my rental. Very friendly and courteous, helped hook the trailer up and test all the lights. Even offered to meet me after shop normal hours when I returned the trailer a little later than expected. Top notch service all around and surprisingly good price for the rental.

Shawn B 
Rating:
4.0

It was confusing. Never really had smooth experience with uhaul, just…I don’t know, don’t?

jessica y 
Rating:
5.0

The staff were very friendly and professional. The yard is big enough that you can turn around and back the trailer in the area for drop off

PIERRE L 
Rating:
5.0

Customer did not leave a comment.

DUSTYN P 
Rating:
5.0

Do not know .service, vehicle were great

Roy W 
Rating:
3.0

Customer did not leave a comment.

Lauri S 
Rating:
4.0

The owner was excellent, came right over, to look after the return vehicle, and it was looked after perfectly, no surprises. I was really happy ! Been a long time since I was provided a service, due to an unfortunate snowmobile engine failure, and had to replan the program

Gary A 
Rating:
2.0

Customer did not leave a comment.

Will H 
Rating:
5.0

Ensure windshield wipers are effective and that inside windshield is clean.

Roger C 
Rating:
5.0

Anymore done and you'll wind up offering coffee and cookies. Absolutely no complaints here.

Kenny G 
Rating:
5.0

Nothing

christine s 
Rating:
4.0

Not happy about having to etransfer to pay my bill. Why couldn't they just use the debit card?

Marc P 
Rating:
5.0

nothing

ERNEST L 
Rating:
5.0

Customer did not leave a comment.

Florentino R 
No reviews have been submitted for this location.
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