The app wasn’t working from the time I made the reservation until about five that day. So, I couldn’t tell if the reservation was made without calling. When I called, they said they had the truck, but when I got there a half hour later, it was just a ten foot truck, the truck was generally clean, but had a strong odor of burnt cannabis in the storage area. I don’t know what is up with the app, but I haven’t been able to see my reservations or active rentals for about a month. I can make them fine, but I haven’t been able to pickup or drop off using my app. The truck was fine, other than it was probably just the oldest one in rotation and the weed smell.
MITCHELL H
Customer Reviews for Kittredge General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ripped me off for gas. Does not communicate well at all. Not helpful.
Sunflower MWe were supposed to get our truck from a location in Lakewood, close to our home. But two days before moving day, I responded to an offer from UHaul (texted to me) for an additional day of rental at no extra charge. When I called to request this, I was told that the truck (which we'd reserved weeks earlier) would not be available at the Lakewood location. Instead, we would have to drive 30 minutes into the mountains to get a truck. No 20-foot trucks were available anywhere in Denver, even on our original moving date. Surely UHaul knew this more than two days ahead of time! We really would have appreciated being notified sooner. Other than that, the rest of the experience was great!
Mitchel WThe guys at KGS are always friendly and helpful. They recently added the UHaul service and those of us in the community are so glad they did! I highly recommend KGS for everything including their UHaul service!
Andrea HThey went above and beyond to make my rental experience perfect in every way
Robert FWonderful experience! Other than the fact that I had never driven such a large vehicle, I felt very comfortable. Turns out, I did it all with no problem. Very proud of myself! Also, Gary was very professional and helpful with the logout and log back in. I will definitely use Uhaul and this location again. J
Jan LMake sure equipment is in condition so current customer can use it.
Joanne OWorkers very friendly, and I mean all of them. Store is a bit hard to spot, but its and the end of a row of stores.
Brian K