Customer Reviews for KK Auto Sales
(U-Haul Neighborhood Dealer)

401 reviews

215 W Main St   Frostburg, MD 21532

(240) 284-4014

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8:30 am - 2 pm

Services at this Location:

Contact Us

(240) 284-4014

215 W Main St
Frostburg, MD 21532

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8:30 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

Not open the hours posted on the internet

BRET F. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

TINA N. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Excellent service and so nice to have 24 hour service /drop off

Judith S. 
Rating:
5.0

Sign in was timely, not a long wait, instructions easy, friendly.

Martha M. 
Rating:
5.0

This facility and those working and managing the site were some of the best in the country I've ever experienced in my 51 years I've been alive and a life-time u-haul customer!

Thomas S. 
Rating:
5.0

well ? holliday koffee for early morning customers would be nice. just keeding. my gratitude to the staff ,service was superbly expeditious that us customers depend on.

Alan J. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Brittany P. 
Rating:
5.0

Customer did not leave a comment.

Cristofer P. 
Rating:
5.0

Although the truck was relatively clean. It obviously hadn't been wiped down. There were alot of spots that were sticky from spilled soft drinks.

William M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Nothing

thomas B. 
Rating:
3.0

If you have a sign that clearly states, all customers must wear a mask, then they should enforce the policy. None of the employees or customers were wearing a mask. I will choose a different location next time but the lady was friendly.

Devon H. 
Rating:
5.0

Customer did not leave a comment.

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Excellent service

Jon S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Customer did not leave a comment.

BOB T. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
4.0

Customer did not leave a comment.

Mardiko E. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Darrel Z. 
Rating:
5.0

I needed to change to a larger truck at the last minute and Mr. Kerr made the change without hesitation. He was great to deal with. Many thanks!

martin G. 
Rating:
5.0

Very friendly staff, made sure everything was ready to go. Very easy to rent vehicle.

Wendy W. 
Rating:
4.0

My pickup location was changed on me the day before scheduled! When moving last minute changes are not welcome. Have not seen my credit card charge yet but hope there are no additional charges as a result. Was told there would not be.

Bradley E. 
Rating:
5.0

Customer did not leave a comment.

Enos T. 
Rating:
5.0

Very nice people also ??

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

RONDA A. 
Rating:
2.0

The parking was packed and I had to do some tight maneuvers to get the truck in there. The employees didn't even know where all of the cars were that were blocking me. They just said to go outside and park in a spot that was blocked off by another car.

Wesley Pearce R. 
Rating:
2.0

I had scheduled a time to pick up my U-Haul ahead of time on the web site. I received an email saying it was ready to be picked up at the scheduled time. When I arrived, the door to the business said they were out and to call a number, which was odd, but staff was present. They didn't have their tablet charged and didn't seem to know how to use it. I did not take a photo of my diver's license because it said it could be done at pick up. They couldn't figure out how to do it and had me go on my phone to do it, and told me I should have done it myself before. It wasn't a very friendly experience. They didn't tell me anything about the truck, just gave me the keys and said it was outside.

Benjamin N. 
Rating:
5.0

Customer did not leave a comment.

carolee L. 
Rating:
1.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

scott william G. 
Rating:
5.0

great service and both were very personable and friendly..

denise H. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

none.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Linwood R. 
Rating:
4.0

Customer did not leave a comment.

Damien W. 
Rating:
1.0

They're supposed to close at 2:00 and they left early. I really wanted to check in with a human being because of the mileage charge issue.

Kenneth A. 
Rating:
5.0

They were very helpful, the truck ran great and they processed the return quickly. All in all, a painless bit of business.

sean M. 
Rating:
3.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Quick,easy and friendly experience

CHARLES L. 
Rating:
5.0

Used e-return app, went well with no problems, great option for returning truck when drop-off location was closed

Rob F. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

No one was there when I dropped off the equipment at 11am on July 25th, 2019, which is when my rental agreement told me to be back by. So I left the keys and contract at the store in the drop box, but it was not received until 4pm. I was then charged an extra $60 for the lack of communication from the store. I will be going to the store to try and get a refund. However, this place needs to be looked into.

Matthan P. 
Rating:
3.0

This was just a drop off situation, so I didn't get to know Ken Kern, but the location suited my needs.

JOHN P. 
Rating:
5.0

I reserved mine on line of you have the opportunity to do that it saves time. But if not do it in the store they are fabulous with you. Will recommend this place again.

Virginia D. 
Rating:
1.0

AWFUL!!!!!!! Received email about a $3.46 charge, called 240-284-4014 to ask, the man said hello in a nasty voice ( no company name just hello ) and was extremely rude, when I questioned him about charging the 3.46 to another CC, he was rude and said he did not know how and paused, then a dial tone. SAD customer service for college kids and family. Did not feel comfortable in that parking lot either for DROP OFF.

JENNIFER B. 
Rating:
5.0

Mr. Kerr was very friendly and informative. I would definitely rent from this location again.

Linwood R. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

Tina N. 
Rating:
5.0

Everything was great and reasonably priced!

Lauri T. 
Rating:
3.0

Customer did not leave a comment.

James N. 
Rating:
1.0

The truck was disgusting. The cab had dirt everywhere and sticky dried liquid all over the dash and cup holder area. The back was also dirty and the furniture pads I ordered were soaked in dirty water. The guy was nice but knew very little and didn't sell anything useful like a lock. I think UHaul should shut this operation down or find someone else. Even the UHaul employees at my drop off location couldn't believe the truck was rented to me that way.

Paul G. 
Rating:
5.0

Quick, efficient and friendly. Vehicles are clean and well maintained.

jordan H. 
Rating:
5.0

The rental transaction went well, when Inpicked up the uhaul all of the paperwork went well and the van was in very good condition.

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Jemima C. 
Rating:
5.0

Customer did not leave a comment.

Jarrod M. 
Rating:
1.0

The owner was very rude and had an attitude the entire time. I definitely would not go back to this location or recommend any of my friends to go here.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

donald N. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Quick and easy. Very appreciated.

donald L. 
Rating:
5.0

Fast and friendly, easy to do business with!

Arnold Z. 
Rating:
3.0

Get rid of Cigarette smell in truck.

Diana C. 
Rating:
5.0

The cab door was filled with cigarette ashes, there was a sock and mud in the cargo bay. The mileage out on my paperwork did not match, so when I checked-in online at my end location mileage documentation was difficult

Adam B. 
Rating:
4.0

The customer service was great. They were very nice and inviting. I have nothing bad to say about them, but I have a lot to say about uhaul. I tried to call and even started a chat regarding an issue. I was looped into a recording and waited 30 mins with no one picking up. I started a chat worth Arlene and she ended the chat after I told her my issue.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Nothing to add was in out on my way got everything done and returned truck the only thing extra I would suggest and only a suggestion free coffee LOL

alaura S. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
2.0

The online check in process failed

Jeffrey M. 
Rating:
3.0

Customer did not leave a comment.

nicole I. 
Rating:
3.0

The drop off was after hours so nobody was there.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Great Rental Experience. I would highly recommend using this location. Thank You!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Speedy and friendly. One of my best uhaul experiences ever.

Sydne K. 
Rating:
3.0

The self-check in process is a bit tedious. If you don't have good phone signal it can take a while to process pictures. I had to try and upload each set of pictures 3-4 times, very frustrating.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Wesley L. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

wendy B. 
Rating:
1.0

This is the third time I rented from this dealer. First experience great, second experince over charged for one day!!!, third time over charges for insurance!!! This dealer now owes me over $30.00!!!!! Not going back till money is refunded!!!!

John W. 
Rating:
3.0

Customer did not leave a comment.

Roger K. 
Rating:
3.0

Customer did not leave a comment.

ryan T. 
Rating:
1.0

The process went smoothly, the owner very helpful. Not impressed with the facility itself. Concerned that I could see other peoples stored items and that there was snow on some of their items.

LAURA H.  |  First Impressions 
No reviews have been submitted for this location.

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