Excellent service and so nice to have 24 hour service /drop offJudith S.
Trailer Rental & Towing in Frostburg, MD at KK Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Frostburg, MD 21532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Sign in was timely, not a long wait, instructions easy, friendly.Martha M.
This facility and those working and managing the site were some of the best in the country I've ever experienced in my 51 years I've been alive and a life-time u-haul customer!Thomas S.
well ? holliday koffee for early morning customers would be nice. just keeding. my gratitude to the staff ,service was superbly expeditious that us customers depend on.Alan J.
Although the truck was relatively clean. It obviously hadn't been wiped down. There were alot of spots that were sticky from spilled soft drinks.William M.
If you have a sign that clearly states, all customers must wear a mask, then they should enforce the policy. None of the employees or customers were wearing a mask. I will choose a different location next time but the lady was friendly.Devon H.
Excellent serviceJon S.
I needed to change to a larger truck at the last minute and Mr. Kerr made the change without hesitation. He was great to deal with. Many thanks!martin G.
Very friendly staff, made sure everything was ready to go. Very easy to rent vehicle.Wendy W.
My pickup location was changed on me the day before scheduled! When moving last minute changes are not welcome. Have not seen my credit card charge yet but hope there are no additional charges as a result. Was told there would not be.Bradley E.
Very nice people also ??Tracey W.
The parking was packed and I had to do some tight maneuvers to get the truck in there. The employees didn't even know where all of the cars were that were blocking me. They just said to go outside and park in a spot that was blocked off by another car.Wesley Pearce R.
I had scheduled a time to pick up my U-Haul ahead of time on the web site. I received an email saying it was ready to be picked up at the scheduled time. When I arrived, the door to the business said they were out and to call a number, which was odd, but staff was present. They didn't have their tablet charged and didn't seem to know how to use it. I did not take a photo of my diver's license because it said it could be done at pick up. They couldn't figure out how to do it and had me go on my phone to do it, and told me I should have done it myself before. It wasn't a very friendly experience. They didn't tell me anything about the truck, just gave me the keys and said it was outside.Benjamin N.
great service and both were very personable and friendly..denise H.
They're supposed to close at 2:00 and they left early. I really wanted to check in with a human being because of the mileage charge issue.Kenneth A.
They were very helpful, the truck ran great and they processed the return quickly. All in all, a painless bit of business.sean M.
Quick,easy and friendly experienceCHARLES L.
Used e-return app, went well with no problems, great option for returning truck when drop-off location was closedRob F.
No one was there when I dropped off the equipment at 11am on July 25th, 2019, which is when my rental agreement told me to be back by. So I left the keys and contract at the store in the drop box, but it was not received until 4pm. I was then charged an extra $60 for the lack of communication from the store. I will be going to the store to try and get a refund. However, this place needs to be looked into.Matthan P.
This was just a drop off situation, so I didn't get to know Ken Kern, but the location suited my needs.JOHN P.
I reserved mine on line of you have the opportunity to do that it saves time. But if not do it in the store they are fabulous with you. Will recommend this place again.Virginia D.
AWFUL!!!!!!! Received email about a $3.46 charge, called 240-284-4014 to ask, the man said hello in a nasty voice ( no company name just hello ) and was extremely rude, when I questioned him about charging the 3.46 to another CC, he was rude and said he did not know how and paused, then a dial tone. SAD customer service for college kids and family. Did not feel comfortable in that parking lot either for DROP OFF.JENNIFER B.
Mr. Kerr was very friendly and informative. I would definitely rent from this location again.Linwood R.