Quick and easy pick up and drop off. Staff was very friendly
CHRISTOPHER G
Customer Reviews for Klein Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered two dollies, one appliance dolly and furniture blankets with my truck pick up. None of the equipment was in my u-haul and no one let me know that it was not available. I had to do my move without what I needed. I did not make my reservation at this location. I was called by uhaul and told my location had been moved. The pick up process was confusing. The drop off process takes too long. The truck was dirty on the inside and in the back. The windshield was filthy.
APRIL DQuick and pleasant
DANIEL NGreat experience. The manager at the location was fabulous and efficient. Will use again as needed.
Todd GAttendant was not very friendly. She made me feel as if I was bothering her.
MICHAEL GThe back of the truck was not clean, as I was expected to (and did) return it. I was charged for an extra day, when I only had the truck for 8.5 hours on the same day. Neither Uhaul nor Klein Mini Storage has bothered to reply to my email communication attempts, regarding the extra day charge.
RANDALL MGreat job!
DEBORAH HHard to rates because the business was closed.
Joseph FWhen I went to pick up the truck it had a flat tire. I picked it up after hours but was expecting to at least be inspected earlier that day. I had to deal with getting the tire fixed before I even left the facility with the truck. That whole process took an hour and half. I was tempted to cancel the reservation but already had plans to move what needed to be moved.
Byron KI spoke with the Uhaul rep on Monday or Tuesday to schedule a pick and I was told that I'd be charged a fee of $19.99 for the rental and $0.89 per mile. When I was picking up the truck, the representative didn't mention these two charges and no other charge during the rental. When I received my final bill, I was surprised to find a $15 charge towards the insurance. I was never asked for and didn't consent to this charge and I'm disappointed with the unscrupulous behavior at the rental center.
SHAJIUDDIN MWE HAVE A VIDEO TO PROVE IT DID NOT HAVE A FULL TANK OF GAS WHEN WE PICKED UP THE TRUCK. We rented a U-Haul truck. We went 7 miles. That's it. We did not stop for gas as we usually would do, & were honest about it. Explained we just went SEVEN MILES. They charged us for TWO gallons of gas for a total of $8.50. So you're telling us that the 10' truck only gets 3-1/2 miles per gallon? I am also contacting U-Haul headquarters & will include the pictures & video. REFUND OUR MONEY.
KEITH JGreat Service
COREY MI didn’t get her name but she was so kind. Thank you for making my moving experience great.
OCTAVIA MFriendly service and truck was in good condition! Simple to use and drop off after hours!
KEALEY GThe ladies up here are always so kind, and make the rental process so easy. I've been using them for many years. Thank y'all!
BRANDON YThe truck has pedal is rigged with a rusty metal piece and it sliced my foot open and I needed stitches. I showed pictures to multiple mechanics and they all said they don’t know what the part is. It’s definitely a DYI of some kind. The facility just said they would notify uhaul and uhaul just told me to file a claim. Neither reached out further.
Amanda JThe personnel was friendly and helpful. The truck was a typical U haul- old and barely running. But it did the job. I would return to this location.
JENNIFER EAlways happy with this location.
JODY AAwesome customer service
JERSON CEntire front end and mirrors were splattered with dead bugs. Check engine light was on. Engine would cut out temporarily when coming to a stop. Appears truck was rear ended and repaired recently might account for the engine issues????
Kirk EI got charged for 2 gallons of gas, even though I put several gallons in before returning. I noticed the charges have increased significantly from 1 year ago.
Richard WBrakes on vehicle need to be inspected. They were a little spongy
JEFFREY SThe service rep was very accommodating and made the experience much easier.
Kenya FNo changes needed. Service was great.
Ella HVery easy pick up and drop off for a good price.
Stacey NThis location was closed at 1:30 pm got lunch. Had to leave the key in the after hours key drop off box.
alex cYou have to do everything yourself
Andre LSame as above.
Keith RBetter customer service
opal sThe associate was very friendly and professional. I was able to get the keys to the truck very fast. Upon returning the truck all I had to do was give her the key and I was on my way. I actually had a better experience at this location than at the big Uhaul store on Spring Cypress and 45. I’ll be renting from this location whenever I can from now on.
David NChristine was very helpful, and made our move easier. Thank you.
April LExcellent customer service!!! The truck was perfectly clean and the check-in and check-out were a breeze. Highly recommend
Richard AMaybe stock a larger selection of boxes?
Tracye RKeep doing what you are doing.
ROY NWe have rented Uhaul from this location on several occasions and it is always a pleasant experience.
ANTHONY LGreat experience ! Truck was easily accessible and very clean.
Angel SVery accommodating.
Hayley NEasy to reserve, pick up and return! Can't think of improvements.
LAURIE BGreat customer service so helpful. Thank you so much.
Deborah BThe ladies at this office were so nice and it was easy to do business with them. I highly recommend this location!
Paula FHighly recommend renting your Uhaul from them, the process was simple and hassle-free. The front desk was very informative and answered any questions I had.
Maureen LIt would have been nice to have some kind of discount for an active person in the Air Force on Veterans Day.
Chad DGreat Staff and well equipped to meet all our needs!!!
Rajesh SDarlene was amazing. She went above and beyond to help us get the equipment we needed.
Susan IMs. Angelina was helpful and knowledgeable thank you for the excellent service
Brenda BLower your rates!!! Charging $2500.00 for 5 days is BS.
kenneth oHighly recommend renting from here!!! Wonderful service and so helpful!!!
Kandace V