Customer Reviews for Klein Mini Storage
(U-Haul Neighborhood Dealer)

227 reviews

7613 Spring Cypress Rd   Spring, TX 77379

(281) 528-4997

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(281) 528-4997

7613 Spring Cypress Rd
Spring, TX 77379

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8:30 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

The ladies at this office were so nice and it was easy to do business with them. I highly recommend this location!

Paula F. 
Rating:
5.0

Highly recommend renting your Uhaul from them, the process was simple and hassle-free. The front desk was very informative and answered any questions I had.

Maureen L. 
Rating:
5.0

Customer did not leave a comment.

Cary B. 
Rating:
4.0

It would have been nice to have some kind of discount for an active person in the Air Force on Veterans Day.

Chad D. 
Rating:
5.0

Great Staff and well equipped to meet all our needs!!!

Rajesh S. 
Rating:
5.0

Darlene was amazing. She went above and beyond to help us get the equipment we needed.

Susan I. 
Rating:
5.0

Ms. Angelina was helpful and knowledgeable thank you for the excellent service

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Lower your rates!!! Charging $2500.00 for 5 days is BS.

kenneth O. 
Rating:
5.0

Customer did not leave a comment.

charlie S. 
Rating:
5.0

Highly recommend renting from here!!! Wonderful service and so helpful!!!

Kandace V. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

You should provide notice that if the exact time is missed for pickup you will relocate a reservation, BEFORE you actually relocate. We missed our time by 30 minutes and we're about 2 minutes away when A notice was sent to call. Your scheduling placed us 30 minutes from home and luckily the business was still open. Normally the office closes at 12n, so our entire plan would have been derailed. I felt as if UHAUL prioritized a new potential rental, I.e. more money over my existing 24h reservation. How do you re-rent a vehicle that is already rented for a full 24 hours? And then offer no warning or discount for additional miles from original pick up location? We drove by the original location on the way home and noticed the truck we rented was still there, so truthfully we were inconvenienced and paid additional mileage without warning for no legitimate reason. The uhaul place we picked up from was extremely helpful and clean, but UHAUL reservations itself was a terrible experience and cost me more in mileage. I would recommend the UHAUL operator place of business, but I can no longer recommend UHAUL truck rental.

Anthony T. 
Rating:
5.0

Excellent customer.

Daryl M. 
Rating:
5.0

Be a little bite chipper!

Alberie H. 
Rating:
5.0

Darlene was amazing.

Roberta C. 
Rating:
4.0

If you are going to have clients self check in, more info would be helpful.

Amy F. 
Rating:
5.0

Very friendly and professional. Great location

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

opal S. 
Rating:
5.0

Customer did not leave a comment.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

lakisha N. 
Rating:
5.0

Truck was clean however we had several truck problems! Have to say Roadside service agent was friendly and understanding

Charles B. 
Rating:
5.0

Customer did not leave a comment.

derius W. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Appreciate everything she did form.

Gina C. 
Rating:
5.0

Previous reservation location wasn't open for me to pick up keys for my truck. Uhaul customer service quickly relocated my reservation to Klein Mini Storage, and everything was seamless and easy from that point on!

Sarah H. 
Rating:
5.0

Service was fast easy and they had drop off service when no one was available in the office. I would use them again.

Lillian B. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Responsive representative who successfully managed a computer malfunction without delaying the checkout process. Good job.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

SYDNI S. 
Rating:
5.0

Customer did not leave a comment.

SYDNI S. 
Rating:
5.0

Really great customer service, thank you!

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

miss darlene was sooo helpful with my move ..i really appreciate it all,,,,thnaksss

william O. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Make better hours

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
2.0

Have more moving stuff in stock

javier T. 
Rating:
5.0

Excellent service!

William S. 
Rating:
2.0

Said they would not take trailer even though it was our drop off location. Found another location and they didn't want it either. Unhooked it there and drove off.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Kat Z. 
Rating:
3.0

The after hours pickup through the web site gave me a lot of trouble. I clicked the link texted to me, signed up using the same email and password I made the reservation with, and it said no reservation was on my account. After spending 20 minutes trying to get it figured out, then another 30, minutes on hold, then 10 minutes with a rep, I was able to pick up my truck rental one hour late.

Brian G. 
Rating:
3.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Great customer service and convenient location

Sheila S. 
Rating:
3.0

Customer did not leave a comment.

KRISTOPHER C. 
Rating:
5.0

great movers

Nicholas S. 
Rating:
1.0

Over charge and continued charging on the 18 of Feb for 15.38 twice then 11.38 . My payment was 64.dollars and cents .

PATRICIA M. 
Rating:
5.0

It was great to have a single contact person (Darlene). She made the process seamless and also worked with me when I needed to keep the truck another half day. The emails from Uhaul went into my spam folder so I missed them (no problem) but Darlene texted me on the day of pickup to insure that all was still a go. Above average service! Very clean truck!

SHELLEY P. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

MYRA Y. 
Rating:
5.0

Klein associate called me to prepare me for my drop off. She was Extremely kind and informative. Amazing customer service.

TENZESTA S. 
Rating:
5.0

Customer did not leave a comment.

SERGIO R. 
Rating:
5.0

Customer did not leave a comment.

Shawnie V. 
Rating:
2.0

Have the staff be on time and make the drop off for the keys in an actual marked location. Be more appreciative and respectful of peoples time.

Caleb V. 
Rating:
5.0

Customer did not leave a comment.

SERGIO R. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

I didn't receive the number if moving blankets I paid for. They should provide what is paid for.

AMY C. 
Rating:
5.0

Would have prefered more choices regarding the utility carts options, otherwise great services from booking to collection and the friendliness of the people. Overall very pleased.

AMRICK S. 
Rating:
4.0

Customer did not leave a comment.

Charline K. 
Rating:
1.0

I rented a truck for 6 hours and returned it in 3 hours. Then I was charged twice the amount because the lady at the front desk didn't checked in the truck the moment it was returned. I called this location and they couldn't help me. I called an 1800 number, spoke with someone. She took my information and someone is going to call me back between 24 to 48 hours. I do not recommend this location

JAIME Z. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

please have coffee and donuts 🍩. alway great time from klein. great service and personal

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Trynnyssyca B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Darlene was wonderful to work with. Very professional, patient, and knowledgeable - Great doing business with her, and will use that location again

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN H. 
Rating:
5.0

Customer did not leave a comment.

Leo M. 
Rating:
4.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

Kirby V. 
Rating:
5.0

free coffee and donuts

Daniel D. 
Rating:
5.0

Customer service was amazing! Darlee (manager) was fast and friendly. The Uhaul truck was clean and there was hand sanitizer in the truck for us to use.

Nynette R. 
Rating:
5.0

They were nice at the place I dropped off.

LUIS A. 
Rating:
5.0

always great, I will rent from this location always. Nice people, very friendly

DANIEL KEVIN D. 
Rating:
2.0

I went to pick up the truck attendant did not want to assist us at all and after returning the truck I was charged for an extra day and not sure why being that we were told we had until 8 am to return the truck. We picked up at 2:30 pm and returned at 8:34pm.

Nikki E. 
Rating:
1.0

The attendant leaving the property at 5pm was very rude and unwilling to assist me with my question.

Casey D. 
Rating:
5.0

very friendly staff

MANUEL M. 
Rating:
4.0

The inside of the cab was not as clean as I expected. There was a bit of debris on the floor board of the cab area. The women in the office was very helpful and a pleasure to work with.

Jeffery L K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

My quote was 41 dollars online for half a day, and I got charged 115 dollars what is going on here this is terrible business

CARMEN G. 
Rating:
5.0

always a great time

DANIEL KEVIN D. 
Rating:
5.0

Very friendly and professional business

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Darlene at Klein Mini Storage is awesome!I I definitely will recommend and rent again, my new ‘go to' place when needed. Thank you Darlene!! You're the best!!

MICHAEL L. 
Rating:
5.0

my experience is always great at this location. l have and will always use the u hauls from here. Darlene and Elaxias are great. thanks !!!!

DANIEL KEVIN D. 
Rating:
5.0

Great customer awareness and responsive. Thanks.

MICHAEL G. 
Rating:
5.0

Darlene was absolutely professional and concise in explaining and giving instructions. . She was welcoming and caring and that's something you rarely find these days. I will recommend this exact location because of her. You have a wonderful employee in her.

Lesly C. 
Rating:
5.0

Very pleased with friendly service with complete instructions and with the vehicle.

LISA G. 
Rating:
5.0

Very professional and helpful service . Outstanding experience. Thank you .

Milexis T. 
Rating:
5.0

The truck I rented could use some work on the front end steering.

David H. 
Rating:
5.0

rental was quick and easy. Return - uhaul app did not work on my android phone.

EMIL S. 
Rating:
5.0

Manager was very nice. The van we rented was very new and clean. There was even Sanitizer available.

Sammie M. 
No reviews have been submitted for this location.

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