Customer did not leave a comment.
Edwin S
Customer Reviews for Klein Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service rep was very accommodating and made the experience much easier.
Kenya FNo changes needed. Service was great.
Ella HVery easy pick up and drop off for a good price.
Stacey NThis location was closed at 1:30 pm got lunch. Had to leave the key in the after hours key drop off box.
alex cYou have to do everything yourself
Andre LSame as above.
Keith RBetter customer service
opal sThe associate was very friendly and professional. I was able to get the keys to the truck very fast. Upon returning the truck all I had to do was give her the key and I was on my way. I actually had a better experience at this location than at the big Uhaul store on Spring Cypress and 45. I’ll be renting from this location whenever I can from now on.
David NChristine was very helpful, and made our move easier. Thank you.
April LExcellent customer service!!! The truck was perfectly clean and the check-in and check-out were a breeze. Highly recommend
Richard AMaybe stock a larger selection of boxes?
Tracye RKeep doing what you are doing.
ROY NWe have rented Uhaul from this location on several occasions and it is always a pleasant experience.
ANTHONY LGreat experience ! Truck was easily accessible and very clean.
Angel SVery accommodating.
Hayley NEasy to reserve, pick up and return! Can't think of improvements.
LAURIE BGreat customer service so helpful. Thank you so much.
Deborah BThe ladies at this office were so nice and it was easy to do business with them. I highly recommend this location!
Paula FHighly recommend renting your Uhaul from them, the process was simple and hassle-free. The front desk was very informative and answered any questions I had.
Maureen LIt would have been nice to have some kind of discount for an active person in the Air Force on Veterans Day.
Chad DGreat Staff and well equipped to meet all our needs!!!
Rajesh SDarlene was amazing. She went above and beyond to help us get the equipment we needed.
Susan IMs. Angelina was helpful and knowledgeable thank you for the excellent service
Brenda BLower your rates!!! Charging $2500.00 for 5 days is BS.
kenneth oHighly recommend renting from here!!! Wonderful service and so helpful!!!
Kandace VYou should provide notice that if the exact time is missed for pickup you will relocate a reservation, BEFORE you actually relocate. We missed our time by 30 minutes and we’re about 2 minutes away when A notice was sent to call. Your scheduling placed us 30 minutes from home and luckily the business was still open. Normally the office closes at 12n, so our entire plan would have been derailed. I felt as if UHAUL prioritized a new potential rental, I.e. more money over my existing 24h reservation. How do you re-rent a vehicle that is already rented for a full 24 hours? And then offer no warning or discount for additional miles from original pick up location? We drove by the original location on the way home and noticed the truck we rented was still there, so truthfully we were inconvenienced and paid additional mileage without warning for no legitimate reason. The uhaul place we picked up from was extremely helpful and clean, but UHAUL reservations itself was a terrible experience and cost me more in mileage. I would recommend the UHAUL operator place of business, but I can no longer recommend UHAUL truck rental.
Anthony TExcellent customer.
Daryl MBe a little bite chipper!
Alberie HDarlene was amazing.
Roberta CIf you are going to have clients self check in, more info would be helpful.
Amy FVery friendly and professional. Great location
Daniel DTruck was clean however we had several truck problems! Have to say Roadside service agent was friendly and understanding
Charles BAppreciate everything she did form.
Gina CPrevious reservation location wasn’t open for me to pick up keys for my truck. Uhaul customer service quickly relocated my reservation to Klein Mini Storage, and everything was seamless and easy from that point on!
Sarah HService was fast easy and they had drop off service when no one was available in the office. I would use them again.
Lillian BResponsive representative who successfully managed a computer malfunction without delaying the checkout process. Good job.
Mike GReally great customer service, thank you!
Adam Bmiss darlene was sooo helpful with my move ..i really appreciate it all,,,,thnaksss
william oMake better hours
Christopher BHave more moving stuff in stock
javier tExcellent service!
William SSaid they would not take trailer even though it was our drop off location. Found another location and they didn't want it either. Unhooked it there and drove off.
DAVID HThe after hours pickup through the web site gave me a lot of trouble. I clicked the link texted to me, signed up using the same email and password I made the reservation with, and it said no reservation was on my account. After spending 20 minutes trying to get it figured out, then another 30, minutes on hold, then 10 minutes with a rep, I was able to pick up my truck rental one hour late.
Brian GGreat customer service and convenient location
Sheila Sgreat movers
Nicholas SOver charge and continued charging on the 18 of Feb for 15.38 twice then 11.38 . My payment was 64.dollars and cents .
PATRICIA MIt was great to have a single contact person (Darlene). She made the process seamless and also worked with me when I needed to keep the truck another half day. The emails from Uhaul went into my spam folder so I missed them (no problem) but Darlene texted me on the day of pickup to insure that all was still a go. Above average service! Very clean truck!
SHELLEY PKlein associate called me to prepare me for my drop off. She was Extremely kind and informative. Amazing customer service.
TENZESTA SHave the staff be on time and make the drop off for the keys in an actual marked location. Be more appreciative and respectful of peoples time.
Caleb VI didn’t receive the number if moving blankets I paid for. They should provide what is paid for.
AMY CWould have prefered more choices regarding the utility carts options, otherwise great services from booking to collection and the friendliness of the people. Overall very pleased.
AMRICK S