Customer Reviews for Knapp Kustom Vinyl Decals LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Knapp Kustom Vinyl Decals LLC

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victor G.
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Had a reservation for pick up at Logansport, IN. UHaul changed it to Peru, IN, which was an inconvenient location and an hour drive out of my way. Very unacceptable and disappointing!

EVAN S.
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I had some trouble connecting to the website to return my key after hours. It's probably my own cell phone's fault. But that was the only issue I had.

DUANE S.
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Customer did not leave a comment.

Rachel B.
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Third time I've rented a uhaul and had a furniture dolly on my order. Third time there wasn't one. U-Haul.com needs to remove this item from the things you can rent. Not the owners fault. U-Haul should be ashamed of themselves. Some people truly need that help to be able to move something.

DEBRA H.
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Friendly and helpful... Made the rental super easy!!

Kayla L.
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Customer did not leave a comment.

LU M.
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Very easy to rent. Great customer service

Eva M.
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Paul W.
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Susan B.
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TODD T.
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Excellent Service, I will definitely recommend to others.

MICHAEL F.
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James H.
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Excellent service.

DOUGLAS K.
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Owner was very helpful. Rented a trailer for 24 hours. Owner hooked up trailer and disconnected it when I returned

LU ANN M.
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The whole experience was perfect. I also got to get my friend all taken care of as well. She was worried about the reservation and he took the time out to do it for her. He was amazing.

Tara J.
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Mike G.
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ISABELLA J.
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NORA B.
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The gentleman at this location was extremely nice. Explained everything completely & is a total professional.

TIMOTHY R.
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Very kind and helpful people went out way to make sure I had correct equipment for what I needed.

AMBER B.
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Helpful and very professional.

Kevin S.
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STEVEN S.
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Mary Y.
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Gerard M.
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Whenever I rent from your location in Peru Indiana I am treated with respect with knowledge with courtesy and just an overall nice pleasant experience everytime I go anywhere else I get fucked I think that pretty much sums it up

MARK R.
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made it about as easy as borrowing it from a friend! well probably easier!

SCOTT W.
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Customer did not leave a comment.

BRITTANY M.
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STEVEN H.
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Fast, easy and inexpensive. Pleasantly surprised how affordable renting an enclosed trailer is. Definitely recommend the Peru store.

MICHAEL L.
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Forget the location! Knapp is a great asset to you. I am incredibly very dissatisfied with corporate policy and the "all the sudden" policy change of not allowing reservations! This required me to rent a unit an entire day early to ensure I would have a unit. It was far more money than I budgeted to spend. I've done a more than fair amount of business with UHaul since 2003 and not just in my name. I will purposely look for alternative methods of moving what I need or use your competition.

SIDNEY B.
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It is fine.

Gerard M.
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The reason i said NO on well maintained was the trailer bounced all the way to chicago and back this is NOT the fault of the man that runs the shop this is uhauls fsult no suspension felt way loose all the way there every time I hit a bump I felt like I was being dragged backwards bang bang bang all the way to Chicago that was the worst pulling trailer I have ever had on my vehicle in my lifetime as far as box trailers go I will never run another box trailer just an absolutely horrible Towing experience this was not in any way shape or form the fault of the man that runs the shop she is an excellent and knowledgeable employee and helps out all the time he can't help it if the equipment is old maybe it's time for some new equipment? Or at least update the suspensions on the equipment you have no reason that stuff should rattle like that maybe offer trailer hitch shim kits? Or get the rubber balls that go over the trailer ball before you put the trailer on to at least cushion some of that sloppiness in a trailer hitch itself or make a regular habit of changing the wedge-shaped piece inside trailer hitch itself I feel those things would help immensely thank you very much sincerely Gerry Maloney

ELAINE L.
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RANDALL B.
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CHERYL F.
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TREYLOR T.
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TANIS L.
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BARTLEY O.
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Fresh tires lol but never had a flat

MACKENZIE R.
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Cody K.
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Josh S.
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Gerard M.
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Dont change a thing or maybe you can have a loyalty program where you get points and discounts to be in the free program alot of companies are doing this mow a days the shop manage was very helpful and a really nice guy thank you U Haul once again you and your employees have made my life easier thanks gerry Maloney

Randall B.
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Always great customer service

TYLER H.
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Customer did not leave a comment.

Mark A.
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Amanda T.
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Randall B.
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Joseph T.
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Jaimie S.
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Edward C.
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Ansam S.
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Robert was very helpful

Leeannlouise B.
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LEWIS L.
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Gary E.
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I think some of the other equipment should come with the rental. Don't add to the price. Then at the drop off check everything is there. Like Dollies and moving pads. Then charge them for them if they aren't there or broke.

Clyde H.
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Deiandra B.
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Joyce H.
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Kenneth E.
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Linda B.
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Robert at the Peru, Indiana location was helpful, kind, and informative. He made my preparations to move easier. I give him a “10”. ??

Stephanie O.
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Myranda W.
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Christopher S.
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Fast, friendly, & efficient. No improvement necessary.

Nicole L.
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Jerry J.
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Lacie O.
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Love the friendly service!!! Equipment was well kept and nice and clean!!

Noah G.
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Customer did not leave a comment.

Tawna S.
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Good friendly service. Trailer worked well for our move. I would certainly recommend this uhaul location.

Jeffery G.
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We had Budget rental cancel on us the morning of. Will never use them. Uhaul was great with our last minute need. Will always use Uhaul!

Kristopher K.
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Customer did not leave a comment.

Michael R.
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Mr. Knapp was very helpful. nice, The office location was very clean and organized. That You Roy

Patrick B.
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Customer did not leave a comment.

Christopher R.
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The guy here was informative about hooking up a trailer to my car and I learned a lot from him. Thank you.

Thomas D.
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Customer did not leave a comment.

Alta O.
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Yes, picking up and dropping off for a breeze and even though we had a change of location everything worked out fine thank you thank you thank you and I would use Uhaul again and recommend them

Timothy K.
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Customer did not leave a comment.

Lana I.
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Last minute, great service!

Jeffrey W.
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Little gravel in the parking area would be nice although I realize this place is under construction. Thank you

Raymond D.
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The staff was very helpful and we were able to get the proper trailer for our needs.

KERRY F.
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Customer did not leave a comment.

Timothy W.
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When we turned the vehicle in - we went through the uhaul.com/share site but it would not confirm our location on my son's mobile device even though on the day we picked up the vehicle he was able to send and receive messages from the local dealer at this site. Personally, I don't think the web site used to turn in the vehicle was that easy to use - I think it could have been more direct - like when typing in our contract number - it should have just taken some clicking on objects like the bubbles used above in the survey to make it work.

SVEN S.
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On time, knowledgeable about the product.

Robert B.
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Customer did not leave a comment.

carol M.
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I liked how the guy helped me understand the best option for what my need was. He never said this is what you need to do. He just gave me different ideas and allowed me to decide. I really appreciated his help.

teresa H.
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Customer did not leave a comment.

Richard M.
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Check doors on truck.

Chris L.
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Excellent and quick service. Thank you!

MELANIE S.
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Nothing, everything went smooth and he made it very easy. I was alone and this all happened after the death of my mother and I was traveling alone. I appreciated all the assistance he gave me.

Kathleen P.
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Brenda B.
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Leslie H.
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Robert S.
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No reviews have been submitted for this location.

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