Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the second place where i went to to get a trailer. I had a reservation at the first place on Irby street and when i got there they didn't have one and i had to come back home and call U-Haul and then go back to Florence to knights Furniture, I was upset to say the least.
Bobby P.
Rating:
5.0
Customer did not leave a comment.
Gregory J.
Rating:
5.0
Highly recommend. Awesome people at Knights, professional, good customer service. Made it easy. Thank you all!
Jo B.
Rating:
5.0
Customer did not leave a comment.
Clarence F.
Rating:
5.0
Customer did not leave a comment.
James R.
Rating:
5.0
Customer did not leave a comment.
Jonathan P.
Rating:
5.0
Customer did not leave a comment.
Kathy E.
Rating:
5.0
Customer did not leave a comment.
Tonja M.
Rating:
5.0
Customer did not leave a comment.
Mauretta S.
Rating:
3.0
Customer did not leave a comment.
ANTONIO O.
Rating:
5.0
Customer did not leave a comment.
William J.
Rating:
5.0
Customer did not leave a comment.
Brandon A.
Rating:
4.0
Customer did not leave a comment.
rick R.
Rating:
3.0
Customer did not leave a comment.
JAMES B.
Rating:
5.0
Quick and easy service! Highly recommend!
Michael K.
Rating:
5.0
Customer did not leave a comment.
Earvin H.
Rating:
4.0
The return was very quick.
Carlos N.
Rating:
5.0
Customer did not leave a comment.
Christian B.
Rating:
5.0
Customer did not leave a comment.
Derrick H.
Rating:
5.0
Customer did not leave a comment.
Jame B.
Rating:
5.0
Customer did not leave a comment.
Julian Y.
Rating:
5.0
There was a little confusion with the location drop off change text message, but the customer service representatives that helped me were great.
ROSETTA M.
Rating:
2.0
Customer did not leave a comment.
KELLY SUE P.
Rating:
5.0
Easy check in and return. Nice Van well maintained
Ben K.
Rating:
5.0
Quick drop off.
James K.
Rating:
5.0
Customer did not leave a comment.
floyd R.
Rating:
5.0
Customer did not leave a comment.
John L.
Rating:
5.0
Customer did not leave a comment.
Jame B.
Rating:
5.0
The gentleman that handled us from the start and finish at this location is very professional. I have used him several times for now for multiple rentals. 5 star
William W.
Rating:
5.0
Very courteous
Christy R.
Rating:
5.0
Customer did not leave a comment.
Paul S.
Rating:
4.0
Lower prices
Cameron F.
Rating:
1.0
Customer did not leave a comment.
Tracy N.
Rating:
5.0
Customer did not leave a comment.
Willa Dean M.
Rating:
5.0
Locked my phone in the truck on a Saturday night when dropping off. Owner came to the drop off location to unlock the truck.
ROBERT P.
Rating:
5.0
Customer did not leave a comment.
Tybr W.
Rating:
1.0
The best thing you could do would be close this is a U-Haul location. I was forced to use this after I made the reservation somewhere else. I made the reservation somewhere else because I specifically didn't want to deal with them, they don't know anything about the product, how to rent, how to deal with insurance, or customer service!
David H.
Rating:
3.0
Customer did not leave a comment.
Tara B.
Rating:
5.0
Customer did not leave a comment.
Robin D.
Rating:
4.0
Customer did not leave a comment.
Simon P.
Rating:
5.0
Rented a dolly online but there wasn't one available at the store. There should be a way for uhaul to know what's at the store so that customers can avoid paying for an item and expecting it to be available when it's not. Knight furniture was very nice. Uhaul truck was very clean.
Graham V.
Rating:
5.0
Very easy return
Sylvia S.
Rating:
3.0
A paved lot would be nice.
Mark P.
Rating:
5.0
Customer did not leave a comment.
Christine H.
Rating:
5.0
Everything was excellent.
Kirk M.
Rating:
4.0
Customer did not leave a comment.
David Scott H.
Rating:
5.0
Customer did not leave a comment.
Jean G.
Rating:
5.0
nothing ....excellent service
daniel G.
Rating:
5.0
Regarding Mr. Knight, there is nothing you can do to improve for the next customer. My wife and I have been dealing with issue after issue for the last year trying to moving. Every step of the way has been a massive hurdle with continuous let downs and surprises. The UHaul rental from Mr Knight was the only easy, seem-less, bright spot of this year long struggle. I highly recommend him to all residence in need of service.
James C.
Rating:
5.0
Customer did not leave a comment.
MANCIL S.
Rating:
5.0
Customer did not leave a comment.
Nell L.
Rating:
5.0
Customer did not leave a comment.
AMELIA W.
Rating:
5.0
I've used this place for drop off two times, and they are great!
Peggy M.
Rating:
5.0
Customer did not leave a comment.
Charles T.
Rating:
5.0
Transaction went smoothly, Mr. Knight was very nice and helpful and answered all my questions. I would definitely use again
Phanessa S.
Rating:
3.0
The windshield wipers on the vehicle did not help at all. The rubber was hanging off the wipers making it nearly impossible to see when driving at times. Luckily we had time to just wait out the rain.
Also there was a bottle of liquor in the moving blankets. Just kind of shows these vehicles aren't thoroughly inspected before each use.
James G.
Rating:
5.0
Very professional customer service was amazing. This my second time renting from this location and I never have any issues or problems with staff or vehicles.
Josephine W.
Rating:
5.0
Customer did not leave a comment.
Debora M.
Rating:
5.0
Very pleasant service. Understanding and easy to work with. Thank you
Donna N.
Rating:
5.0
Customer did not leave a comment.
Thomas R.
Rating:
5.0
Customer did not leave a comment.
Jeremy S.
Rating:
5.0
Very helpful people. Would rent again from them.
Dorothy P.
Rating:
5.0
Mr Dickie Knight was excellent in helping. I had questions I needed help with.
Robert R.
Rating:
5.0
Customer did not leave a comment.
Matthew M.
Rating:
5.0
Customer did not leave a comment.
Jeffery M.
Rating:
5.0
Customer did not leave a comment.
Ronald C.
Rating:
5.0
They Uhaul that I reserved had not been returned. So instead of being able to pick it up using the online process I had to go into the store and have my reservation switched over to one they had available.
Blythe A.
Rating:
5.0
Customer did not leave a comment.
Joseph T.
Rating:
5.0
Customer did not leave a comment.
Lakeshia K.
Rating:
3.0
Customer did not leave a comment.
john L.
Rating:
4.0
Customer did not leave a comment.
Steven P.
Rating:
5.0
Customer did not leave a comment.
Kevin Y.
Rating:
5.0
Customer did not leave a comment.
Shannon M.
Rating:
5.0
Customer did not leave a comment.
BRETT R.
Rating:
5.0
Customer did not leave a comment.
Wenbo L.
Rating:
5.0
Dickey Knight was great and vert accomodating.
Carl S.
Rating:
5.0
None
Teresa V.
Rating:
5.0
The trailer exterior was muddy and the inside needed to be swept out. The location was great but your call center sucks. I called several times and got different answers each time.
Carl S.
Rating:
5.0
Customer did not leave a comment.
James P.
Rating:
5.0
Best experience with uhaul EVER!!
Tanicka P.
Rating:
5.0
Customer did not leave a comment.
Patricia M.
Rating:
5.0
Customer did not leave a comment.
Dwight M.
Rating:
5.0
Customer did not leave a comment.
John M.
Rating:
5.0
Customer did not leave a comment.
Terry G.
Rating:
5.0
Customer did not leave a comment.
Reuben H.
Rating:
5.0
Customer did not leave a comment.
Rose T.
Rating:
5.0
Customer did not leave a comment.
samuel G.
Rating:
5.0
Don't need improvement
Daryl J.
Rating:
5.0
Customer did not leave a comment.
Ashley C.
Rating:
5.0
Customer did not leave a comment.
Brittany N.
Rating:
4.0
Customer did not leave a comment.
Laura R.
Rating:
5.0
App Check-in did not work. waited on hold for 20+ mins to be told to go inside and ask for help.