Customer Reviews for Knightens Properties
(U-Haul Neighborhood Dealer)

17 reviews

422 West Ridge Rd   Gary, IN 46408

(219) 942-2309

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 942-2309

422 West Ridge Rd
Gary, IN 46408

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTOINETTE C 
Rating:
2.0

The dolly for the truck was not on the truck, and I had to call to let them know that it wasn’t on the truck and they also tried to charge me for the dolly.

Pamela C 
Rating:
3.0

Representative was accommodating and helpful with helping to familiarizing myself with the truck. Good customer service. Will use again

carmen H 
Rating:
1.0

Customer did not leave a comment.

JOSEPH R 
Rating:
1.0

Ill start off by saying the man running the place for UHaul was not at all the problem. He was polite. This was by far the absolute worst UHAUL Location i have ever rented a truck from. It was not a building at all. It was a camper, that had no power to it. It was dirty inside, it looked to had been ransacked and smelled of mildew and mold. I almost fell walking out of it coming down the step. Very unprofessional. And UHaul is a Nationwide Company, extremely well know. I would never in a million years have thought that they would put their name on a location like this. I didnt even feel safe giving out my personal information, let alone any credit card info. It seemed so shady. And not real almost. I just couldn't believe it. But I needed the truck to move my daughter that day and had no choice. Otherwise, I would have canceled, and not taken the truck. The only thing wrong with the truck was the rear passenger break light and right turn signal wasn't in working order.

Mary S 
Rating:
1.0

the experience was horrible. the truck I rented didn't have a key, had to spend a total of 1 hour on the phone with customer service to switch trucks which put me behind in my scheduled rented time. finally rented a truck, moved, had to run back to make sure my car wasn't locked in the gate. then to get charged a whole month later for 11 extra dollars is insane for this horrible experience. worst U-Haul experience I've ever had. 0/10 would not recommend this location to a friend.

DARIUS W 
Rating:
5.0

Customer did not leave a comment.

dan r 
Rating:
4.0

My only suggestion is providing the code to access the truck keys with the receipt. It wasn't clear I needed to call the number provided to get the code; once I called, the code was not immediately ready. I had to wait 15 minutes. Overall, the process, including the app, was really good.

TREVOR H 
Rating:
1.0

The man who rented the UHual to me was not there when I arrived. When he finally did show up he did not tell me he was there. He made me go into a very dirty camper where he sat there complaining that he could not get his internet working. He could not find my reservation and it took over an hour for him to get my information into the computer and get me on my way... he had zero supplies that were supposed to be available so I had to go without using a dolly for my appliances when moving. When he asked how long I would need the UHaul I told him 24 hours and he only scheduled me for 5 hours. This was the worst UHaul experience I have ever had and I am extremely disappointed in the service that was provided.

SHANNON J 
Rating:
3.0

Only thing I didn’t like was the fact that you cannot return to a location near you. Had to drive 35 minutes away to return. It was a location 4 minutes away. But overall everything was ok. Will use again. Thank you

TAMARA B 
Rating:
4.0

Customer did not leave a comment.

annie d 
Rating:
2.0

Clear upfront pricing

Lester L 
Rating:
5.0

Customer did not leave a comment.

HOWARD H 
Rating:
5.0

Customer did not leave a comment.

Shafone N 
Rating:
5.0

Customer did not leave a comment.

Tewhonna H 
Rating:
5.0

Customer did not leave a comment.

NANA G 
Rating:
3.0

If the facility is advertised as 24/7 then there should be someone a customer can communicate with 24/7. The parking area was locked overnight and I was highly confused on where to drop my rental equipment safely.

Everett B 
No reviews have been submitted for this location.
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