Ill start off by saying the man running the place for UHaul was not at all the problem. He was polite. This was by far the absolute worst UHAUL Location i have ever rented a truck from. It was not a building at all. It was a camper, that had no power to it. It was dirty inside, it looked to had been ransacked and smelled of mildew and mold. I almost fell walking out of it coming down the step. Very unprofessional. And UHaul is a Nationwide Company, extremely well know. I would never in a million years have thought that they would put their name on a location like this. I didnt even feel safe giving out my personal information, let alone any credit card info. It seemed so shady. And not real almost. I just couldn't believe it. But I needed the truck to move my daughter that day and had no choice. Otherwise, I would have canceled, and not taken the truck. The only thing wrong with the truck was the rear passenger break light and right turn signal wasn't in working order.
Mary S
Knightens Properties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gary, IN 46408
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
the experience was horrible. the truck I rented didn't have a key, had to spend a total of 1 hour on the phone with customer service to switch trucks which put me behind in my scheduled rented time. finally rented a truck, moved, had to run back to make sure my car wasn't locked in the gate. then to get charged a whole month later for 11 extra dollars is insane for this horrible experience. worst U-Haul experience I've ever had. 0/10 would not recommend this location to a friend.
DARIUS WMy only suggestion is providing the code to access the truck keys with the receipt. It wasn't clear I needed to call the number provided to get the code; once I called, the code was not immediately ready. I had to wait 15 minutes. Overall, the process, including the app, was really good.
TREVOR HThe man who rented the UHual to me was not there when I arrived. When he finally did show up he did not tell me he was there. He made me go into a very dirty camper where he sat there complaining that he could not get his internet working. He could not find my reservation and it took over an hour for him to get my information into the computer and get me on my way... he had zero supplies that were supposed to be available so I had to go without using a dolly for my appliances when moving. When he asked how long I would need the UHaul I told him 24 hours and he only scheduled me for 5 hours. This was the worst UHaul experience I have ever had and I am extremely disappointed in the service that was provided.
SHANNON JOnly thing I didn’t like was the fact that you cannot return to a location near you. Had to drive 35 minutes away to return. It was a location 4 minutes away. But overall everything was ok. Will use again. Thank you
TAMARA B