No one at the facility when I got there a little early, later found out they would just show up right before an online rental. Van had blankets in the back from another rental. Returned the van during business hours and they charged me a $20 after hours fee anyway. Went back to complain and no one was there at noon on a Wed. I'll never go to that location again!Caleb S.
Customer Reviews for Knollwood Self Storage LLC
(U-Haul Neighborhood Dealer)
Saint Louis Park, MN 55426
Services at this Location:
9:30 am - 12 pm / 1 pm - 5 pm
- Saturday9:30 am - 12 pm / 1 pm - 3:30 pm
9 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the counter was complaining that I arrived to drop off the van, and was obvious about not wanting to interact with ANY human.KIRK K.
Customer did not leave a comment.Kimberley Y.
Customer did not leave a comment.Jeff R.
Customer did not leave a comment.Brett A.
Amber was amazing. I managed to rent a truck and buy boxes and mattress covers all online!Kathleen S.
Chase was helpful. Answered our phone call right away.Brian C.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Tami B.
Two main reasons why I wouldn't recommend the Uhaul vendor I went through: 1. Everything online and by email said I would be able to check-in and get my rented van through phone or lock-box - but when I visited the site I wasn't able to do so. Nor was I given a code to get my key from the lock-box. I had to wait 25 minutes outside in the cold, it was approx 20 degrees F, for a representative to drive there and open up the building. There was also 3 other people waiting as well. 2. I wasn't expecting a $20 after hours service fee. Why did I receive this?Ben F.
I reserved my van to pick up at 8 AM, but the U-Haul app didn't work. It told me I had to wait until the facility opened at 9:30 AM, delaying my plans. Furthermore, the facility was being operated remotely. I called the number on the door and the person who answered told me he would arrive in 3 minutes, but I waited 20 minutes. Then, I had to go through the entire reservation process with him on his computer - somehow my reservation was lost. He told me the app never works properly on weekends. This is unacceptable.Peter H.
Despite having been directed to 3rd location for rental everything turned out well.WILLIAM J.
Truck was covered in snow with no snow brush. Rear lift door was frozen shut. Had to go home and pour hot water on it to get it open.Barry J.
The average rating was due to the first U-Haul pick up site did not know the converter was stolen the night before. We had to go to another U-Haul pick up site. When we arrived there, there was not one there and the site was closed.Dennis J.
Staff was very helpfulWayne H.
U-Haul locations are all over the place why would I recommend one over anotherMike L.
Customer did not leave a comment.Michael Q.
UHaul says this place was to be open 9am -12 on Sunday, yet it was closed and locked with no sign of an office to visit. I dropped the truck and keys at 11:30am but no explanation of how to record the time. I was then charged for "after hours" but again, it was locked with nobody on premesis.Mike L.
Customer did not leave a comment.Quinn H.
They did not provide the dolly I requested. The limited hours also made it too difficult to get any assistance to accommodate my move.Peter B.
Customer did not leave a comment.Ashly P.
The van smelled like a farm. Someone must have used it to transport farm animals.prakhar P.
Customer did not leave a comment.Matt T.
The staff person at the front desk was very welcoming and friendly. She went above and beyond with her service. I will specifically use and recommend this location for future needs due to her. I was scared about driving a big van, but the way she welcomed me immediately put me at ease. Please pass on my comments! Thank you!Heather E.
Very easy to returnMatt T.
Customer did not leave a comment.Andre N.
All u-haul I will not recommend to get rentedABDIRIZAK I.
Seems like they are incredibly stressed out at this location. Very dismissive to my needs, questions and talked over when asking for clarification. Specifically went during the store hours listed - no one was there on both pick up and drop off. Never given a receipt. I had asked for a call back to handle the return but told â€œthat they handled itâ€ which led to what I believe was a double charge. Given the only truck available at the time - another person took the van I reserved. Would NOT recommend this location but LOVE Uhaul.olivia P.
Customer did not leave a comment.Kate E.
Tell admin person that to call out to customers that they are sent a text prior to returning truck that states the customer has admin duties to perform of taking pictures prior to return to avoid $20 charge. Offloading the job of checking equipment back in with pictures etc was a surprise and frankly moving day is exhausting anc time consuming and I didn't check texts ..thought it was just a link to contract I signed. And I just plain forgot to refuel ..long exhausting dayKathy B.
Friendly & Fast.Deborah G.
Thanks for letting me extend my rental!Lauren B.
Marie was amazing. nothing should be changedSamuel A.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.DEBORAH W.
Paula was awesomeSteve K.
Customer did not leave a comment.Angela A.
The lady at the desk was so kind, friendly, and helpful! She's a superstar employee!Haskel B.
Customer did not leave a comment.Jeff B.
Very nice customer service on the ground.Edward J.
Excellent! Such a pleasure to deal with!RACHEL R.
It was a long nightmare picking up the truck because the app wasn't working to scan my driver's license. The guys at the desk were nice but they had to make at least two phone calls to straighten it out. Because of this I was 40 minutes late getting the truck to the location where it was needed. When my husband and I returned the truck on Saturday night, we could not get the check in app to work. (I was told there would be no one at the Batteries R Us location that night so they had told me to use the online check in which I tried to do. ) I called the UHaul help number and waited 40 minutes to get a rep. She was nice and said she would make a note on our account saying we had returned the truck. I put the keys in the drop box. Today when I called to check on the account, the guy at Batteries R Us in Hopkins, MN said the truck was not on the lot! I am in a panic because we dropped it off at the same location from which we picked it up. I locked the truck and put the keys in the lock box. He said he would call me back when he finds out what is going on. I'm now going to call your 800 number and see if I can get help with this situation.Julie M.
When I called to schedule a pickup Paula was very rude over the phone, she asked for my credit card number, I gave her she didn't hear when I told her all the numbers, then she was kind of coming off like yellow that's not the right number it's 16 digit you didn't give me the right number, I gave her the number again and then she said that is the number which I have given her that same exact number. When I went to pick up the U-Haul she never looked us in her face or greeted us. She gave me information for when we drop off the truck to put the key into the Orange box. The next day I got a receipt that charge for my U-Haul for two days, when I called and asked why I was charged all this money she said well they charge you for two days and I said why cause we drop off the key within two hours from renting that you are, she said you were supposed to check out I told you yesterday that you were supposed to check out online. She never told us to check out online never never did. All she told us is to drop the key off in to the Orange boxDeodat D.
The woman was terrible, customer service wise.DAVID S.
The lady running this location was extremely helpful. She went far out of her way to reverse the trailer back into the lot. She even let us come back later to drop off the truck separately.Paul M.
Awesome customer experience checking out and back in. Great communication throughout the processKYLE W.
Customer did not leave a comment.Justin K.
Customer did not leave a comment.Rodney H.
Customer did not leave a comment.Dean N.
Had to call and slight wait for person who was traveling between locations. He was nice. Could have just done online but needed blankets as not in vehicle.Michael C.
Customer did not leave a comment.Jamie D.
When I made my reservation was given a different address to go to. I was there at 12:45pm for my 1pm reservation. The person there told me not trucks there and I needed to follow him to the other location. When we got there they was another couple waiting for him. SO he helped them first - I waited at the location for almost an hour to get my truck was then told I had to to go to a different location to pick up the appliance dolly I reserved. I brought the truck back in under two hours had to drop off the dolly back to the other location. When I go there the guy was helping another customer and told me he would not be able to assist me and to put the truck key in the box at the side of the building - which I did. I was also charged for insurance which i declined. I would like a credit for the Insurance I did not want and for some of the milage due to the hassle of have to go to multiple locations to pick up and drop items off. I will never use this location again to rent a truck was a terrible experience. I have used the Bloomington location several times and never had an issue. A very frustrated and unhappy customer.Tacia B.
Customer did not leave a comment.NITIN N.
staff was helpful thank youMarcel M.
Requested aVALERIE R.
The online checkin would not accept my photos of the odometer. The place was fine, but the app was broken, it got stuck in a loop.Terrence W.
went to 3 different locations, no one knew what rthey were doing, the van had 2 feet of snow on it, took me half an hour to sweep it clean,had to deal with some stupid lock box where no one could find it it was miserable!!!Terry J.
We have a communication issue that was difficult to undo but the front desk manager took care of everything. We originally rented a trailer but they were out of trailers so we were upgraded to a small box truck. We originally also were doing a one-way rental but the woman who modified our rental to a truck said she was upgrading our mileage from 150 miles to over ~200. She mentioned the shortage was so many trucks/trailers were leaving MN and not many coming in. I joked saying well I can drive the truck back from our 2 hour away destination and she didn't say you can or you cannot. Anyway since we were told we had all these extra miles we DID drive it back to SLP Uhaul. Apparently, this messed the system up and we had to wait while they corrected it. If they hadn't it would have cost us $350 for a wrong destination charge - yikes! I was never told of the charge nor was I told that I absolutely had to leave the truck at the 2 hour away destination. It wasn't really anyone specific at fault here, things could have been clarified better on both sides. However, I am eternally grateful that I was not charged that huge amount when I had originally just wanted a small trailer to move a single fridge to a cabin. So thank you for working with us!Ivadel N.
We ordered a dolly and moving pads and neither were in our truck. We did the virtual checkout/pickup at 8am but the storage center doesn't open until 9:30am. We were instructed to go back to the storage site at opening to get the additional items. Why would you schedule at a location and not put the items in the truck since we're scheduled to pickup before opening? Called customer service and got hung up on.Andrea K.
Customer did not leave a comment.Bryan B.
No lights on the exterior, minimal signage and the key drop box was kind of hidden. Add a flood light even if it's motion activated and a simple arrow sign towards the drop box.Jerry O.
The location is dark and unlit. Key drop box was completely in the dark and not in an obvious locationJack T.
The agent came outside and quickly checked me in as soon as I arrived.Alan D.