Two main reasons why I wouldn't recommend the Uhaul vendor I went through: 1. Everything online and by email said I would be able to check-in and get my rented van through phone or lock-box - but when I visited the site I wasn't able to do so. Nor was I given a code to get my key from the lock-box. I had to wait 25 minutes outside in the cold, it was approx 20 degrees F, for a representative to drive there and open up the building. There was also 3 other people waiting as well. 2. I wasn't expecting a $20 after hours service fee. Why did I receive this?Ben F.
Knollwood Self Storage LLC
(U-Haul Neighborhood Dealer)
9:30 am - 12 pm / 1 pm - 5 pm
- Saturday9:30 am - 12 pm / 1 pm - 3:30 pm
9 am–12 pm
Special Operating Hours
- 12/24/2022 - 12/25/2022: Closed
- 1/1/2023: Closed
- 24 hour customer return
One-Way and In-Town® Rentals in Saint Louis Park, MN 55426
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I reserved my van to pick up at 8 AM, but the U-Haul app didn't work. It told me I had to wait until the facility opened at 9:30 AM, delaying my plans. Furthermore, the facility was being operated remotely. I called the number on the door and the person who answered told me he would arrive in 3 minutes, but I waited 20 minutes. Then, I had to go through the entire reservation process with him on his computer - somehow my reservation was lost. He told me the app never works properly on weekends. This is unacceptable.Peter H.
Despite having been directed to 3rd location for rental everything turned out well.WILLIAM J.
Truck was covered in snow with no snow brush. Rear lift door was frozen shut. Had to go home and pour hot water on it to get it open.Barry J.
The average rating was due to the first U-Haul pick up site did not know the converter was stolen the night before. We had to go to another U-Haul pick up site. When we arrived there, there was not one there and the site was closed.Dennis J.