Overall a very easy and positive experience. Would definitely rent again from this facility
Pamela Z
Customer Reviews for Koches Repairs Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was SO nice and helpful at Koches repairs!
Libby GEveryone was SO nice and helpful at Koches repairs!
ELIZABETH GOverall a very easy and positive experience. Would definitely rent again from this facility
PAMELA ZThe people on both ends were terrific
ROBERT MI chose Koches because of the positive online reviews. I was not disappointed. I would definitely rent/drop-off at this location in the future.
DONALD BKoches did everything possible to make this work. Dispute obstacles thrown at them by UHaul. Originally I was expected to drive an hour to collect the car trailer, after I picked up the truck. They made it work and the area manager delivered the transporter. The outdated and difficult to maneuver computer system made a simple process of getting the truck to a job that took over an hour. NOTHING TO DO WITH KOCHES, the computer system was slow and not logical. THAT needs addressing. Little did I know that was the least of my aggravating experience. Oh and as an added bonus, the computer system has no drop off point for the truck or trailer. I was expecting a text or phone call as to where that would be.
KAREN TThe staff at Koches is very courteous and understanding. They catered to all my needs in a professional manner. Also explained carefully the billing process. I give them 10 stars!
MICHAEL PExcellent help with getting my reservation filled.
EDWARD PDawn and crew could not be more polite and helpful. The best rental experience that I've ever encountered. Keep up the great work. Craig
CRAIG SQuick and easy. Friendly staff. Would have liked a larger trucks available at this location but otherwise it worked.
Brian NThey were very helpful & friendly, great service@
Diane GNo improvement needed. Donna had me hooked up and on the road with no issues. Very helpful Thank you
TIMOTHY WThe Koches and regional manager Antwan did a great job. I needed a trailer which they did not have. Antwan said he would find one. The next day I received a call that a trailer was brought to the Koches by Antwan,. Ten minutes later I was there and they helped me hitch the trailer and I was on my way. Great service all around!
Larry H