Customer did not leave a comment.JAMES A.
Customer Reviews for Koertens Fine Framing & Gifts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tracy L.
Desk person were very nice and helpful. Trailer parking area was easy to access.ALICK C.
Customer did not leave a comment.David S.
THis is not the location's fault, but I didn't get a notification that the pick up point changed. I went to the original location that was sent in my confirmation email. You need to work on your programming.BARBARA Z.
make sure the is clean inside and out the truck we had there so many bugs on the windshield it was hard to see out of itDALE B.
They were very courteous and very nice to us I would recommend them to everybody thank youWILLENE A.
Customer did not leave a comment.Karen L.
they had allowed someone else to take the trailer i reserved. they did locate another trailer in the approximate location and i was able to pick up the appropriate trailer there. they also delivered the packing blankets to me that had gone with the original trailer. also, the trailer leaked but did not cause damage to any of the antiques i was haulingWAYNE R.
The mobile pickup was very time consuming. The biggest issue was waiting for approval. We waited for almost 30 minutes.Heather D.
Fantastic service. It was so easy, start to finish!JOSEPH B.
Customer did not leave a comment.Pamela D.
Customer did not leave a comment.Benjamin V.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.JARIN B.
We worked directly with the owner and she explained everything to us. We will definitely use this location again.DAVID M.
Customer did not leave a comment.JEFFREY R.
Customer did not leave a comment.Janusz N.
Very friendly, professional and efficient.David R.
Customer did not leave a comment.GERALD W.
Customer did not leave a comment.SUSAN S.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.RONALD P.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.PAUL H.
drop off was good. no issues were had. Shauna was away when we arrived but the two gentlemen and lady were there and was able to drop off just fine.Ann W.
Customer did not leave a comment.Lyle C.
It's winter in WI and I didn't see a window scraper for the snow. When picking up the truck I had to use my hands to brush the snow off. Also this is my first time using u haul. I would warn users of the time it takes to check in and pick up the truck much like you did when I dropped it off.Blake Z.
Customer did not leave a comment.PERRY Z.
Check the shit have someone for the job not inside a place we're u wait forever even tho it's empty have someone show u what to doWILL W.
Customer did not leave a comment.TIMOTHY K.
Customer did not leave a comment.edgar V.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.DUANE G.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.JANINE J.
Customer did not leave a comment.CORIN W.
Customer did not leave a comment.ann G.
I used the vehicle 23 miles. I put 3 gallons of gas then got charge another $7 gas money. This is not fair. I fulled and it was more what i got it.Sinan K.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Ron M.
Customer did not leave a comment.Beth L.
Had to self check in. With the help of my son we were able to check in ok. Pictures were taken. Truck was just as clean as when I picked it up with the exception of 2 full liquids bottles I found and threw away from the previous renter. Uhaul is now charging ME for cleaning. Not acceptable.Tamra C.
Customer did not leave a comment.Kyle N.
Very disappointed that I had to travel 20 miles out of my way to pick up the trailer. I had a reservation to pick it up in Wisconsin Rapids but i received a phone call the day before that I needed to pick the trailer up in Stevens Point. Poor logistical planning by UHaul!JEFFREY W.
Customer did not leave a comment.Wendy F.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Travis H.
Nothing, both of the ladies were Amazing!!!Zachary K.
Was a ripe off paying 19.99 for rental but a dollar a mile which from the uhaul place to my house was almost seven miles. Didnt even pock up the stuff to take to my house. Only had it for no more than three hours and spent almost 80 dollars never again will I rent from u haul again.Stephanie R.
There wasn't a lock for back doorDennis O.
Customer did not leave a comment.Bradley S.
The location was fine. The truck had some issues. The gas tank wasn't as full as indicated when I picked up the truck. The passenger door was broken on the inside which I reported to the location before we got started. The back of the truck had some dirt and leaves on the floor.DAVID B.
Customer did not leave a comment.Karleen D.
Customer did not leave a comment.Amy S.
Customer service was overall, helpful and nice. Only complaint is that staff, only one person at location aware of how to run Uhaul transactions. This person, of course, was aware of time we needed to get truck back to that location. She was at a personal family appointment. We had to wait approximately 30 minutes for her to return. Then overheard phone conversation withh her father, owner of location? that she would have to get lunch AFTER she came back to check us out. We felt awkward at this point. Also very tired from moving heavy equipment and still had more work ahead of us!Karen S.
Customer did not leave a comment.Robert T.
This wasnt the best experience. I have rented before and had no problems and this was different. It wasnt the location that was the problem though. I did the truck share and had to put in the miles on the odometer and the fuel. I did that and it told me i couldnt change the miles. The odometer read 3898 but it was saying it was supposed to be at 7000 something so it wouldnt let me proceed. I had to call customer service to be able to continue. Then when i dropped it off i had the same problem. I put in the miles and it told me that i couldnt put less than it was supposed to be but i didnt. The record of it was just off. So i had to call customer service again and be put on hold. I thought it would have been fixed after i called the first time but it wasnt...Bailee S.
Customer did not leave a comment.Dale E.
Uhaul costumer service was terrible. They totally screwed up everything about my rental. Then I spent 2 hours on the phone trying to fix it and in the end it was only half fixed. I would never use uhaul again or recommend them to anyone!james H.
Customer did not leave a comment.joyce N.
Very helpful & great service at this location!Jason D.
I just parked the trailer next to others as no one was there.Thomas S.
Customer did not leave a comment.Lawrence B.
Update lockbox infoWill I.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.Ardis S.
Customer did not leave a comment.William D.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.MICHAEL V.
Excellent job by this small group. I was in and out with my van in like 10 Min. I had my stuff all packed and ready to go in no time at all. I really was surprised. Excellent service.Michael S.
Customer did not leave a comment.Sue K.
Customer did not leave a comment.thomas C.
The person doing the rental was very helpful and friendly.K.B. N.
Reserved truck by online. When at location getting truck by online was very confusing. You have to do alot of things just to get key. Store was closed but someone was there and came out. Said I had reserved truck trying to get it key by doing online. She told me person who does uhaul lived a few blocks away would help me. Vert grateful she came to help. Not many come on a sun when store is closed. Very helpful went beyond . I would do business again there. Thank you.Dave L.
Super helpful. Very friendly. Walked is through everything. Would rent again.Shauna F.
Very pleasant and wonderful people. I just loved and enjoyed the conversations as well as the excellent customer service. I will come back guaranteed.PATRICK H.
Customer did not leave a comment.ERIK L.
Customer did not leave a comment.KAREN W.
Customer did not leave a comment.BRUCE B.
Customer did not leave a comment.DIANE B.