Customer did not leave a comment.JOANNES V.
Customer Reviews for Kokopelli Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Suggest dolly, because i forgotLYNN V.
Worst area to drive into. All kinds of divots and potholes the gravel ridiculous driving area totally ridiculous very poor management for upkeep of the area as far as the storage unit that was fine but my vehicle bottomed out almost every time going over the gate stupidity ridiculous idiotic but remember the needs of the many outweigh the needs of the few so probably nothing will happen with this message but at least I got it off my chest poor poor poorROBERT D. | Overall Experience
Customer did not leave a comment.Shelly G.
I made my reservation about a month in advance for a 26ft truck with furniture dolly and 6 dozen moving blankets. We were told they only had 2 dozen blankets. Not a big deal.Christopher C.
The office gal was very professional and helpfulTONYA H.
First the U-Haul online pick up/drop off is a Joke. It is set up for customers to fail. The trucks AC most important in this area, worked very little. NO Cold air, truck around 80 all the time on full. The driver side door weather stripping is not installed with strip adhesive and continually needed to be re-installed by myself. For the pricing these trucks need to be perfect. As an ex-employee from the 70's of U-Haul as a Mechanic this would have been unacceptable by any quality check by me or the locational district.David H.
My due date to vacate the premises was on July 6th. Because the movers were late I couldn’t vacate until the morning of the 7th. I was still charged a full months rent at $155.00. Bill said he wouldn’t pro rate for the unit. The unit was immediately rented so he made $310.00 for the month on that unit. Does that seem fair?Karen C. | Overall Experience
Kristine went out if her way .. very pleasant â˜ºï¸Cathleen F.
Customer did not leave a comment.Kenneth Y.
Customer did not leave a comment.RICHARD B.
Everything was great except they didn't have the furniture dollies I neededMichael S.
Tonya provided excellent customer service. Explained everything thoroughly. Had a great moving experience!RANDOLPH W.
Customer did not leave a comment.helen W.
The people who work there are very niceRonald H.
Very pleasant experience. Equipment was ready, and exactly what I needed.Matthew C.
Customer did not leave a comment.candace S.
But there is not good customer service there because they didn't tell of the exchangerErasmo M.
Thank you everything went wellBOBBIE/CHRIS T. | Overall Experience
seniors that moved out 5 days after due date were charged a full month we pu t up with pot holes and terrible drive never complained you offer nothing for us EVEN A SMALL CUT ON THE 80,00 NO I WILL NOT RECCOMEND YOUJUDITH/DONALD H. | Overall Experience
Excellent facility and staff highly recommend for your storage needsDana M. | Overall Experience
super nice person helping me at this endKAREN B.
Nothing to improve on.bill F.
Customer did not leave a comment.Kelly A.
Customer did not leave a comment.Constantinos F.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Shane H. | Overall Experience
Customer did not leave a comment.DOUGLAS D.
Customer did not leave a comment.James T.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.Todd E.
Customer did not leave a comment.Mona E. | Overall Experience
Staff here were awesome!!WENDY D. | Overall Experience
We loved Tonya and her helpfulness went above and beyond! She was the answer to our our prayers in a town with limited storage options. We truly were saved from a difficult situation by her amazing customer service. I highly recommend checking here first when needing storage in Kingman AZ.Lisa and Gary D. | Overall Experience
Thank you to, TAUNYA, she was excellent, provided customer service way above 5 stars, very helpful.Jettee D.
The service was fast and friendlyscott M.
Customer did not leave a comment.Karen L.
Did very wellVicki P.
the manager went out of her way to to help .GIVE HER A RAISENorman B. | Overall Experience
The truck I rented had a few problems so it was no longer available for rent. I received the only other truck there, which was an upgrade, for the same price. The employee who waited on me was courteous, and professional. She handled the problem quickly and efficiently. I would recommend this dealer.donna W.
Customer did not leave a comment.Billie O.
Charged me for fuel that was in the truck 43.50 called customer service on hold for 1 hr.finally hung up. Will not use uhaul again.greg C.
Everyone was always very helpful and friendly. When we were first looking for storage, we needed 2 units. Office personnel found a way that our units were side by side , making it easier for our move. We would most definitely recommend Kokopelli Storage.Shelby W. | Overall Experience
I slipped and fell in a puddle of water in front of my unit after missing the other puddles while walking to my unit. I am hurting pretty badKaren S. | Overall Experience
Customer did not leave a comment.Michael D.
The asphalt is in need of a little love but the service was fantastic!Vicky F. | Overall Experience
Thank all of you gals that helped us out putting stuff in storage for our move we really appreciate it You guys made it easy thank you again Mike MitsyMichael M. | Overall Experience
My things had been there for 17 1/2 years, long time I know, but due to finances, couldn't get it out sooner.....but the lock was not going to open, and they cut it off for me so I could get my things out.....office staff was so nice, and helpful thru the entire move out process.....it was so hot that day, and she let us cool down inside.....I would highly recommend it to anyone looking to store their things....KATHERINE E. | Overall Experience
I had my household belongings stored here for almost a year. When I emptied my unit I discovered that the roof leaked, causing damage to some of our belongings. When I brought this to their attention they refused to give me any reimbursement or compensation, because I did not take their insurance. Don't store anything you care about in this facility!Mark C. | Overall Experience
The lady at the counter was extremely helpful. I told her what I needed and she gave me the best possible rateJudy S.
The New employee Tonya was awesome! Very friendly and helpful.Tonya H. | Overall Experience
Had a great experience with u-haul and Tanya was great when we turned the truck in.sharon B.
Customer did not leave a comment.Olon W.
The front desk lady very nice but nothing worked , the process for picking up and dropping off was horrendous. 45 min to complete picking up and an hour to return.Eliesa B.
Tinya provided excellant service.Susan S.
Customer did not leave a comment.Garrett H.
Great facility, good location and access. Friendly staff, very clean, felt my possessions were safe and secure. 11/10 would store again!Stephen S. | Overall Experience
Top notch storage facility!david e. | Overall Experience
Customer did not leave a comment.bennie S.
Nothing! Tanna did an excellent job! She got us a truck when the people at guardall screwed up! She was even able to find us a helper! I would highly reccomend her!Robert E.
Had a storage unit there for 5 year. Staff always had great phone manners . I appreciate the service over the phone. Thank you CynthiaCynthia T. | Overall Experience
Customer did not leave a comment.Troy A.
Customer did not leave a comment.Jacolyn M.
Customer did not leave a comment.CHELSEY S.
The truck was promised at a location 135 miles round trip closer. We had to drive 2-1/2 hrs out of our way late at night to pu the rental that was promised to be in town. Please rectify this issue.Marc R.
Truck had to be swept out. Loked like a dust storm happened inside. Woman who waited on us was new and no one to help her at site. She didn't go around truck to look for damages. Said it had been checked in by another employee.MARK J.
I called customer service and they quickly reserved my truck. Then called to verify it was there the day before. My truck was at the pick up location and I checked out quickly and efficiently. All the staff were diligent and personable. I had a great experience.heather S.
Tanna was very helpful. Actually saved the day. Would definitely recommend.SHELBY A.
The 25/7 check-in app was useless. Did not have access to pick up my truck outside of location hoursKevin C.
Customer did not leave a comment.Jonathan J.
One thing, I was sent a link to save time at the facility on arrival, needless to say it didn't save me any time at all, nonetheless my rental could not have gone any better! ThxErnie M.
They staff was Great, Very Helpful. Thanks so Much :0Richard W.
Customer did not leave a comment.Jerriana D.
Customer did not leave a comment.Joshua O.
Great customer service.Priscilla S.
Customer did not leave a comment.Kanealoha L.
Customer did not leave a comment.Mepet B.
GREAT customer service! Would definately recommend.David H.
Customer did not leave a comment.Crystal R.
Customer did not leave a comment.susan C.
Customer did not leave a comment.Michelle D.
Customer did not leave a comment.John B.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Mike A.
Judy had me fill out a transload agreement saying I would get a $500 reimbursement. I moved all of my belongings from one uhaul to the other while my toddler luckily took a nap. The $500 never came and I'm being told that they can't find the paperwork. Daniel doesn't answer his phone and the facility seems to be screening my calls nowCharity L.
Easy peasyMike R.
Customer did not leave a comment.lealand P.
Emily is great and goes above and beyond expectations.Jason T.
Customer did not leave a comment.dan P.
Customer did not leave a comment.RICHARD D.
It was fast and friendly for a busy locationdenise B.
Customer did not leave a comment.Manuel S.
Emily was extremely helpful. She made the entire process go smoothly, and helped me find helpers to unload the truck. Great service.Jason T. | Reservation
Customer did not leave a comment.ROBERT M.
Friendly staff & clean facility.Charmaine T. | Reservation
Customer did not leave a comment.Taylor D.
Great experience. Manager was very helpful and charming. Would recommend to anyone.Yancy W. | Reservation
Insure that the equipment reserved is on the site at the time for pick up.Yancy W.
Very little or nothing at all. Your crew at both ends of my move are consummate professionals , courteous and efficient in fulfilling a customers needs.Even on the phone when i needed to modify my reservation the call center person was gracious and accommodating to my request for a smaller truck. Their exceptional attention to detail met and exceeded my expectations of modern customer service and are a great credit to the company. My return of the truck was handled swiftly and a great welcome to my new community !Richard K.
Customer did not leave a comment.Donna W.
Customer did not leave a comment.KEN B.
This location provided us with exceptional customer service. The staff were friendly and welcoming, and made our check-in for both the truck rental and storage a breeze. We so much appreciated the hassle free end to a difficult move!charmaine T.
Friendly helpful would highly recommendDonna W. | Reservation
Super friendly and helpfulDonna W.
Unit was in perfect conditionS Carol P. | Reservation
Customer did not leave a comment.ShÃ¤ndra W.
Great storage place Very Friendly staffDean A. | Reservation
Moved in on 3 August. Thank you for having our area ready to move into. Emily is the best to work with. She took care of everything for us while we were traveling.Elliott C. | Reservation
Emily is the best. She is so knowledgeable.Elliott C.
Great Place for storageDean A. | Reservation
Great storage and uhaul service Highly recommendGloria K.
Great place for storage Very friendlyDean A. | Reservation
All went smooth and as planned. Easy process and access. Thank you.Charles B. | Reservation
The gal running this location this afternoon was very good natured and very helpful in getting us unhitched and out of there most efficiently! Also caught a the computer trying to make a billing error. This was also much appreciated!Linda B.
Customer did not leave a comment.Roger F.
Receiver personnel was excellent! Would rent again from both locations. ??...she even unhooked my dolly.??artie R.
Get the reservation people to stop making mistakes because if it wasn't for Reese I'm serious I would never rent from Uhaul again. They messed up my reservation so badly. Now that I moved away from the area where Reese works because as I said he always made it right I am not sure if I will continue to rent from you. If so I will call the location and not the 800 number.cindy T.
The girl did everything by herself, very efficient about her jobeldon C.
Customer did not leave a comment.Rebecca P.
Easy check-in and great informationElizabeth K. | Reservation
Customer did not leave a comment.Barbara C.
everything was great at pick up ... staff was friendly and helpful.josh K.
Emily was greatGloria K.
There is nothing to review, I opted to use a different facility. The lady at the front desk was friendly.Cherrelyn J. | Reservation
Excellent customer servicegloria k. | Reservation
Customer did not leave a comment.Randal W.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.teresa B.
Customer did not leave a comment.lloyd B.
Customer did not leave a comment.Carl D.
I marked Kokopelli as average not because of their location, but due to the horrors and inconvenience I had with UHaul in general. I originally reserved a trailer from the Stockton Hill Location only to get a phone call and several texts that the trailer was no longer available and to pick it up at the Airway location. When I called the number it was out of Tucson and they couldn't help me. When I called either local number I find out too late that the calls are diverted to an outside location who can't help me. Finally I call to complain and get a discount on my price for all of the inconvenience and by this time I can't leave on the day that I planned! I had to leave a day later. This person helped me considerably and also figured out that I could not pick up my Uhaul on Saturday from the Airway location because that phone call had been diverted somewhere else and they aren't even open on Saturday where I had been told that yes, I could pick it up Saturday! She hooked me up with Kokopelli Storage who are open on Saturday, took a days rental off the price and the gal at Kokopelli gave me the $5 blanket rental for free. Nice, but she forgot to give me my blankets and I had to go back for them after realizing it when I'm trying to load stuff and I kept getting texts and phone calls on my drive home that I was late in returning the rental, which I was NOT! They had put 8:30 am on April 29th for the return date, when I clearly stated I would be driving back on April 29th and didn't know when I would get in and she told me they didn't need to be open when I returned the rental and would not be charged an extra day. I had to stop my driving along the way to call the Kokopelli, TWO DIFFERENT TIMES because no one picked up and I had to leave a message. Again I got another phone call stating I was late and to call them and again had to stop a THIRD TIME in my travels to phone them. Fortunately someone answered and told me I would be fine to return it at 5 and not be charged and extra day. BUT THE INCONVENIENCE OF DEALING WITH UHAUL HAS REALLY PUT ME OFF TO EVER WANTING TO RENT FROM YOU EVER AGAIN! IT WAS A HORRIBLE NIGHTMARE FOR ME WHEN I THOUGHT WHEN I WAS BEING EFFICIENT IN RESERVING A TRAILER ON STOCKTON HILL ROAD, PICKING IT UP AFTER 5 PM ON A FRIDAY AND ALL WAS SETTLED AND CONFIRMED WHEN IN REALITY IT WAS NOT! Fortunately I see no immediate future plans to rent because otherwise I would be looking for a sweet deal on a trailer of my own or borrowing from someone before being put through this again! I can't imagine that you get very many positive input if this is how your service is. I would recommend Kokopelli Storage to someone over any other Kingman UHaul locations, but I would most definitely let them know my experience to prepare them for any unpleasantness of their own. I will NEVER deal with either the Stockton Hill or Airway locations EVER again!dari N.
Customer did not leave a comment.RON H.
We dropped off our equipment after hours on Saturday so no one was presentAndre D.
AwesomeDiana D. | Reservation
Very pleasedPATTI D. | Overall Experience
Wonderfully friendly and supportive personnel--much appreciated during times of moving and major lif transitions when people can just not know exactly what's happening with themselves and their futureDIANNA D. | Overall Experience
Excellent customer service! The storage pavement was unkept and rough. Our storage unit seal must have been missing all our furniture had a thick coat of dust/dirt on it. The climate controlled storagLYLE W. | Overall Experience
Emily was always extremely helpful and friendly. Only thing that made us leave was the rates. Not very competitive with other facilities in the area. We ultimately combined our storage with anotherTerrance S. | Overall Experience
Staff were great and facility was secure. Definite need for paving improvements but otherwise very satisfied.DEREK R. | Overall Experience
Front desk from day 1 until moved out nothing but helpful and kind. Wish owners would fix their potholes for them and customers but overall great friendly facilityLISAH H. | Overall Experience
Clean, safe and convenient.michael l. | Overall Experience
Very nice facility. Everything met our needs.LOREN B. | Overall Experience
My only complaint was would be the road inside the facility. Lots of potholes. The staff was friendly and the unit is secure. I would use them again if I needed too.BENNET W. | Overall Experience
Absolutely wonderful service and promptness when searching for a facility where we are moving.STACY & ROB C. | First Impressions
Emily provided excellent customer service, made sure everything went smoothly.SANDRA T. | First Impressions
Professional and good customer serviceCAROLINA R. | First Impressions
they were very kind we ended up not needing a unit but they were really nice about it allPrivacy R. | First Impressions
Great sustomer service!!Privacy R. | First Impressions
Amazing customer service. Friendly helpful polite professional all the way.JAIME W. | First Impressions
Management is excellent. I would recommend this to anybody.Privacy R. | First Impressions
I did not rent this facility. I cancelled my reservation two days after I made it - my card should never have been charged for anything.Privacy R. | First Impressions
I never moved inPrivacy R. | First Impressions
Clean good service. Helpful girl in the office. The roadway could use some potholes filled. Other than that, I highly recommended this place.Privacy R. | First Impressions