Customer Reviews for Kokopelli Storage LLC
(U-Haul Neighborhood Dealer)

323 reviews

4035 N Bank St   Kingman, AZ 86401
(Gordon And Bank St)

(928) 692-1631

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 692-1631

4035 N Bank St
Kingman, AZ 86401
(Gordon And Bank St)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Did very well

Vicki P. 
Rating:
5.0

the manager went out of her way to to help .GIVE HER A RAISE

Norman B.  |  Overall Experience 
Rating:
5.0

The truck I rented had a few problems so it was no longer available for rent. I received the only other truck there, which was an upgrade, for the same price. The employee who waited on me was courteous, and professional. She handled the problem quickly and efficiently. I would recommend this dealer.

donna W. 
Rating:
5.0

Customer did not leave a comment.

Billie O. 
Rating:
1.0

Charged me for fuel that was in the truck 43.50 called customer service on hold for 1 hr.finally hung up. Will not use uhaul again.

greg C. 
Rating:
5.0

Everyone was always very helpful and friendly. When we were first looking for storage, we needed 2 units. Office personnel found a way that our units were side by side , making it easier for our move. We would most definitely recommend Kokopelli Storage.

Shelby W.  |  Overall Experience 
Rating:
5.0

I slipped and fell in a puddle of water in front of my unit after missing the other puddles while walking to my unit. I am hurting pretty bad

Karen S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The asphalt is in need of a little love but the service was fantastic!

Vicky F.  |  Overall Experience 
Rating:
5.0

Thank all of you gals that helped us out putting stuff in storage for our move we really appreciate it You guys made it easy thank you again Mike Mitsy

Michael M.  |  Overall Experience 
Rating:
5.0

My things had been there for 17 1/2 years, long time I know, but due to finances, couldn't get it out sooner.....but the lock was not going to open, and they cut it off for me so I could get my things out.....office staff was so nice, and helpful thru the entire move out process.....it was so hot that day, and she let us cool down inside.....I would highly recommend it to anyone looking to store their things....

KATHERINE E.  |  Overall Experience 
Rating:
5.0

I had my household belongings stored here for almost a year. When I emptied my unit I discovered that the roof leaked, causing damage to some of our belongings. When I brought this to their attention they refused to give me any reimbursement or compensation, because I did not take their insurance. Don't store anything you care about in this facility!

Mark C.  |  Overall Experience 
Rating:
5.0

The lady at the counter was extremely helpful. I told her what I needed and she gave me the best possible rate

Judy S. 
Rating:
5.0

The New employee Tonya was awesome! Very friendly and helpful.

Tonya H.  |  Overall Experience 
Rating:
5.0

Had a great experience with u-haul and Tanya was great when we turned the truck in.

sharon B. 
Rating:
5.0

Customer did not leave a comment.

Olon W. 
Rating:
2.0

The front desk lady very nice but nothing worked , the process for picking up and dropping off was horrendous. 45 min to complete picking up and an hour to return.

Eliesa B. 
Rating:
5.0

Tinya provided excellant service.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Great facility, good location and access. Friendly staff, very clean, felt my possessions were safe and secure. 11/10 would store again!

Stephen S.  |  Overall Experience 
Rating:
5.0

Top notch storage facility!

david e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bennie S. 
Rating:
5.0

Nothing! Tanna did an excellent job! She got us a truck when the people at guardall screwed up! She was even able to find us a helper! I would highly reccomend her!

Robert E. 
Rating:
5.0

Had a storage unit there for 5 year. Staff always had great phone manners . I appreciate the service over the phone. Thank you Cynthia

Cynthia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy A. 
Rating:
5.0

Customer did not leave a comment.

Jacolyn M. 
Rating:
2.0

Customer did not leave a comment.

CHELSEY S. 
Rating:
1.0

The truck was promised at a location 135 miles round trip closer. We had to drive 2-1/2 hrs out of our way late at night to pu the rental that was promised to be in town. Please rectify this issue.

Marc R. 
Rating:
5.0

Truck had to be swept out. Loked like a dust storm happened inside. Woman who waited on us was new and no one to help her at site. She didn't go around truck to look for damages. Said it had been checked in by another employee.

MARK J. 
Rating:
5.0

I called customer service and they quickly reserved my truck. Then called to verify it was there the day before. My truck was at the pick up location and I checked out quickly and efficiently. All the staff were diligent and personable. I had a great experience.

heather S. 
Rating:
5.0

Tanna was very helpful. Actually saved the day. Would definitely recommend.

SHELBY A. 
Rating:
5.0

The 25/7 check-in app was useless. Did not have access to pick up my truck outside of location hours

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

One thing, I was sent a link to save time at the facility on arrival, needless to say it didn't save me any time at all, nonetheless my rental could not have gone any better! Thx

Ernie M. 
Rating:
5.0

They staff was Great, Very Helpful. Thanks so Much :0

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Jerriana D. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Great customer service.

Priscilla S. 
Rating:
5.0

Customer did not leave a comment.

Kanealoha L. 
Rating:
5.0

Customer did not leave a comment.

Mepet B. 
Rating:
5.0

GREAT customer service! Would definately recommend.

David H. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
4.0

Customer did not leave a comment.

susan C. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
2.0

Judy had me fill out a transload agreement saying I would get a $500 reimbursement. I moved all of my belongings from one uhaul to the other while my toddler luckily took a nap. The $500 never came and I'm being told that they can't find the paperwork. Daniel doesn't answer his phone and the facility seems to be screening my calls now

Charity L. 
Rating:
5.0

Easy peasy

Mike R. 
Rating:
4.0

Customer did not leave a comment.

lealand P. 
Rating:
5.0

Emily is great and goes above and beyond expectations.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

dan P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

It was fast and friendly for a busy location

denise B. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Friendly staff & clean facility.

Charmaine T.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
5.0

Great experience. Manager was very helpful and charming. Would recommend to anyone.

Yancy W.  |  Reservation 
Rating:
3.0

Insure that the equipment reserved is on the site at the time for pick up.

Yancy W. 
Rating:
5.0

Very little or nothing at all. Your crew at both ends of my move are consummate professionals , courteous and efficient in fulfilling a customers needs.Even on the phone when i needed to modify my reservation the call center person was gracious and accommodating to my request for a smaller truck. Their exceptional attention to detail met and exceeded my expectations of modern customer service and are a great credit to the company. My return of the truck was handled swiftly and a great welcome to my new community !

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
4.0

Customer did not leave a comment.

KEN B. 
Rating:
5.0

This location provided us with exceptional customer service. The staff were friendly and welcoming, and made our check-in for both the truck rental and storage a breeze. We so much appreciated the hassle free end to a difficult move!

charmaine T. 
Rating:
5.0

Super friendly and helpful

Donna W. 
Rating:
4.0

Customer did not leave a comment.

Shändra W. 
Rating:
5.0

Emily is the best. She is so knowledgeable.

Elliott C. 
Rating:
5.0

Great storage and uhaul service Highly recommend

Gloria K. 
Rating:
5.0

The gal running this location this afternoon was very good natured and very helpful in getting us unhitched and out of there most efficiently! Also caught a the computer trying to make a billing error. This was also much appreciated!

Linda B. 
Rating:
4.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Receiver personnel was excellent! Would rent again from both locations. ??...she even unhooked my dolly.??

artie R. 
Rating:
5.0

Get the reservation people to stop making mistakes because if it wasn't for Reese I'm serious I would never rent from Uhaul again. They messed up my reservation so badly. Now that I moved away from the area where Reese works because as I said he always made it right I am not sure if I will continue to rent from you. If so I will call the location and not the 800 number.

cindy T. 
Rating:
5.0

The girl did everything by herself, very efficient about her job

eldon C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
4.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

everything was great at pick up ... staff was friendly and helpful.

josh K. 
Rating:
5.0

Emily was great

Gloria K. 
Rating:
4.0

Customer did not leave a comment.

Randal W. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

teresa B. 
Rating:
5.0

Customer did not leave a comment.

lloyd B. 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
Rating:
3.0

I marked Kokopelli as average not because of their location, but due to the horrors and inconvenience I had with UHaul in general. I originally reserved a trailer from the Stockton Hill Location only to get a phone call and several texts that the trailer was no longer available and to pick it up at the Airway location. When I called the number it was out of Tucson and they couldn't help me. When I called either local number I find out too late that the calls are diverted to an outside location who can't help me. Finally I call to complain and get a discount on my price for all of the inconvenience and by this time I can't leave on the day that I planned! I had to leave a day later. This person helped me considerably and also figured out that I could not pick up my Uhaul on Saturday from the Airway location because that phone call had been diverted somewhere else and they aren't even open on Saturday where I had been told that yes, I could pick it up Saturday! She hooked me up with Kokopelli Storage who are open on Saturday, took a days rental off the price and the gal at Kokopelli gave me the $5 blanket rental for free. Nice, but she forgot to give me my blankets and I had to go back for them after realizing it when I'm trying to load stuff and I kept getting texts and phone calls on my drive home that I was late in returning the rental, which I was NOT! They had put 8:30 am on April 29th for the return date, when I clearly stated I would be driving back on April 29th and didn't know when I would get in and she told me they didn't need to be open when I returned the rental and would not be charged an extra day. I had to stop my driving along the way to call the Kokopelli, TWO DIFFERENT TIMES because no one picked up and I had to leave a message. Again I got another phone call stating I was late and to call them and again had to stop a THIRD TIME in my travels to phone them. Fortunately someone answered and told me I would be fine to return it at 5 and not be charged and extra day. BUT THE INCONVENIENCE OF DEALING WITH UHAUL HAS REALLY PUT ME OFF TO EVER WANTING TO RENT FROM YOU EVER AGAIN! IT WAS A HORRIBLE NIGHTMARE FOR ME WHEN I THOUGHT WHEN I WAS BEING EFFICIENT IN RESERVING A TRAILER ON STOCKTON HILL ROAD, PICKING IT UP AFTER 5 PM ON A FRIDAY AND ALL WAS SETTLED AND CONFIRMED WHEN IN REALITY IT WAS NOT! Fortunately I see no immediate future plans to rent because otherwise I would be looking for a sweet deal on a trailer of my own or borrowing from someone before being put through this again! I can't imagine that you get very many positive input if this is how your service is. I would recommend Kokopelli Storage to someone over any other Kingman UHaul locations, but I would most definitely let them know my experience to prepare them for any unpleasantness of their own. I will NEVER deal with either the Stockton Hill or Airway locations EVER again!

dari N. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
4.0

We dropped off our equipment after hours on Saturday so no one was present

Andre D. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

joe Y. 
Rating:
4.0

The location was fine. The facility was clean and neat. The biggest drawback was limited driveway and not conducive to turning around. Having never been in the facility, I didn't realize that there was no drive thru or space to really turn around.

DIANNE H. 
Rating:
5.0

Friendly, knowledgeable service. Addressed all concerns and made the rental experience easy.

John S. 
Rating:
5.0

Customer did not leave a comment.

cherryl R. 
Rating:
5.0

Awesome

Diana D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

keith A. 
Rating:
5.0

Customer did not leave a comment.

S Carol P. 
Rating:
3.0

All was good and the young lady at your facility was Helpful and polite

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Pam T. 
Rating:
2.0

The mirrors were filthy, no one walked around truck to check truck. Cargo area had some slippery oil like stuff on floor

steve S. 
Rating:
5.0

A+....Thank you!

brian K. 
Rating:
5.0

Polite and easy to deal with.

Gene H. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Very friendly staff. Prompt service, great place to rent from.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
3.0

Just dropped off. Location was closed for holiday.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

I am very pleased with the professionalism of kokopelli storage. They definitely rectified the situation. I had a reservation with a different uhaul location and was extremely dissatisfied with their service, professionalism. They were flat out rude and told me to leave the store and not come back. You should pull out of that location of Ken's rentals, 3113 airway Ave kingman, AZ.

Donald R. 
Rating:
5.0

Nothing could've went any smother. Was very happy with the staff and with the unit I rented

kirk W. 
Rating:
5.0

Customer did not leave a comment.

dirk O. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Not a thing

RICHARD C O. 
Rating:
4.0

Customer did not leave a comment.

Nanette C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The employee we dealt with was knowledgeable and extremely helpful in determining what we needed

kelly S. 
Rating:
5.0

Great friendly people. Thank you

Robert D. 
Rating:
4.0

Customer did not leave a comment.

sheila M. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

Professional and good customer service

CAROLINA R.  |  First Impressions 
No reviews have been submitted for this location.

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