Customer Reviews for Kool Kutz Barber & Beauty Shop
(U-Haul Neighborhood Dealer)

Rating:

1.0

No one was present when we returned this truck at 3:35pm, the shop was locked despite the website indicating they were open until 6pm on weekdays. Also, there is no parking lot to leave vehicles, which led to the necessity of parking a 26 foot long truck on a residential street.

Rating:

3.0

I ordered 2 dollys and 12 blankets. The location did not have all my items, charged me for them and then sent me to another location to pick up the items, but they also did not have them. It was frustrating and a hassle due to us needing the items. I had to go a rent the dollys from a non U-Haul facility. I am still waiting on a response to see if the dolly’s were credited back to my credit card.

Rating:

1.0

I was given less than 24 hours notice that I had to go to a different location 7 miles away from where I originally ordered the U-Haul to be picked up at. That location did not leave me any keys so I had to wait on hold for over an hour to eventually be directed to another location even further from my original order. I was overcharged and picked up my truck more than 2 hours after I had scheduled it, causing my movers to cancel on me and I still had to pay full price. Rent a truck from any other company besides uhaul.

Rating:

2.0

I made my reservation for 7/20 am at the Forest Park Location and so not understand why the pick up and time was changed it was very inconvenient Other wise the look kits staf was very helpful, the location was just very sparse

Rating:

4.0

Victor was great. He was friendly and professional and answered our questions. However, we got some incorrect information about being able to drop off at any U-haul locations. We ended dropping it off at the designated location but it added unanticipated time and mileage charge. All-in-all it was a positive experience.

Rating:

4.0

Nonthing

Rating:

2.0

Because the truck wasn't there on time. He was difficult to use the online return truck app. Although they offer me more time but I didn't need more time they could have taken something off my bill...disappointed and was late taking care of our other engagement

Rating:

5.0

Great service