This was a fantastic experience! Even though it was a Sunday and the location was closed the owner called me about an hour before our schedule pick up time and then met me at the location just to make sure everything was OK. The owner blew us away with his stellar customer service.! Thank you
Jennifer G
Kool Kutz Barber & Beauty Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60651
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe site was not staffed and I was directed to leave the vehicle in a small lot and drop the key in lock box. All of that was fine, however, I left my personal toll device in the truck. I made two phone calls to arrange a time to retrieve the device and never received a call back. I have cancelled the device and no tolls were taken. I would suggest going to a larger UHaul with staff on duty.
Lawrence AEquipment was missing had to go to a storefront to pickup supplies never received furniture dolly. Left an email for him to remove it from my acct. Never heard back now I’m being charged to replace a furniture dolly.
Donna MNo one was present when we returned this truck at 3:35pm, the shop was locked despite the website indicating they were open until 6pm on weekdays. Also, there is no parking lot to leave vehicles, which led to the necessity of parking a 26 foot long truck on a residential street.
MERCEDES TI ordered 2 dollys and 12 blankets. The location did not have all my items, charged me for them and then sent me to another location to pick up the items, but they also did not have them. It was frustrating and a hassle due to us needing the items. I had to go a rent the dollys from a non U-Haul facility. I am still waiting on a response to see if the dolly’s were credited back to my credit card.
Eileen P