Customer Reviews for Kootenay Pawnbrokers
(U-Haul Neighborhood Dealer)

519 reviews

2420 30th Ave N   Cranbrook, BC V1C7B1

(250) 417-2829

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 417-2829

2420 30th Ave N
Cranbrook, BC V1C7B1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Sometimes it was a bit difficult to contact the agent on the U-Haul line and had to resort to using the main business line. Great service once contact was established!

Roderic W. 
Rating:
2.0

App is was hard to use to do the drop off

ROBINELIZABETH V. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

No issues on drop off thank the maker

Skylar H. 
Rating:
5.0

This location was great. Friendly, quick and everything was on time. My only complaint would be the actual U-Haul company side. I was on a super tight timeline and had to drive 130kms to get a truck. The confirmation that I could actually get what I needed was not until 2 days before the pickup when I booked 5 weeks in advance.

Travis S. 
Rating:
5.0

Excellent customer services will always recommend uhaul

Todd N. 
Rating:
4.0

Have a checklist that shows that the vehicle was checked for safety and equipment working order. A dated and signed checklist would give more confidence to the customer.

Wayne L. 
Rating:
3.0

Would be nice if Uhaul had a more consistent venue and level of service... like Budget has their own office when renting trucks or cars rather than various Pawn shops and mechanics or drycleaning services as the Uhaul Pick up etc. Never know what to expect.

CAMILLE C. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

a ramp pin was missing from the driver side

david L. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Customer did not leave a comment.

Allan R. 
Rating:
5.0

Great customer service. Only fault I see is with uhaul itself. Allowing rentals when his business is closed or booking back to back. We were to have trailer till 3 and there was a booking at 3:15. We felt hurried by uhaul. Not by this location. We used the trailer for less than we needed because we felt rushed.

Tracey-Lynne B. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Set up the mirrors on vehicles so they can be adjusted.

Ingrid M. 
Rating:
3.0

On both pick up and drop off, I was not treated rudely, but certainly wasn't treated as though they were happy to get my business. I commented to my wife that I would hate to see how a woman who has never hauled a trailer would be treated if they had to actually show her how to hook things up etc. I don't know if it was because I was a male, but I drove away with a feeling that my business was not appreciated. I guess I should not expect more from a pawn shop U Haul location.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Very friendly and nice to deal with

Allan L. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Garth G. 
Rating:
5.0

The short term rental worked out very well.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
2.0

truck was dirty on the outside. there was only 1/2 a tank of fuel so it to be filled even before we got to loading spot. windshield was cracked. driver side wiper was worn and left a streak right at eye level. the windshield washer fluid was empty after 2 applications. I was caught on the highway with out any fluid to clean the windshield. this vehicle was not really safe to drive.

Odran O. 
Rating:
5.0

I dont understand why if I pay with debit there's a $200 deposit yet with cash it's only $100, why is cash from my debit card different than physical cash?

Rebecca C. 
Rating:
5.0

Online return did not function properly and I had to phone in. Needs improvement.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
4.0

very happy that U-haul will actual confirm your reservation and you know what truck/trailer you will get when you arrive

mitchel F. 
Rating:
5.0

The online pickup was the most frustrating process I've ever experienced. I was denied verification once and it took over an hour and a half of phonecalls and dealing with people who could have better customer service skills. I will never go with uhaul ever again and just use Budget next time I need to move. I would not recommend using uhaul to friends or family. The location was good and the truck was clean. The actual people at the location were helpful leading up to the date of pick up but we're unfortunately unavailable to help me because it was on a Sunday.

Sara B. 
Rating:
3.0

The staff member I dealt with was civil and polite. While I easily figured it out; the staff member did not show me how to get my vehicle on to the trailer. It would have been nice to have the staff member help me with loading my vehicle as well as common tips and tricks related to driving such a truck and trailer. I was impressed with the power of the engine in tow/haul. Just curious; is it normally that loud? Or could it possibly need just a little engine tuning? That said, I am definitely not an experienced at knowing engine souinds.

John M. 
Rating:
2.0

When I called to reserve the truck I spoke with a very rude lady. I don't understand how U-Haul can take a reservation and not be able to confirm that I will in fact receive the reserved truck. They were unable to tell me if the truck would be available until 24 hours beforehand. How do people organize a move if they don't know for sure they'll have a truck. When we picked the truck up, the gentleman at the location didn't crack a smile the entire time. It was like he didn't want us there on a Friday at 4. He must have had better places to be? Terrible customer service all around. The truck was dirty and the engine light came on while driving. I'm always disappointed when I receive poor customer service. It's not hard to just be kind.

Krista D. 
Rating:
5.0

Customer did not leave a comment.

SED B. 
Rating:
4.0

Initially rented a One-Way truck and auto transport trailer through an agency in Brampton. The confirmed priced increased almost $100.00 on the printed order. Company would not honour the quoted price. I was flying One-way from Toronto to Calgary and then on to Cranbrook to make the drive back to Ontario. Pick-up location had my truck and trailer and all was well however I did learn that if someone else wanted to rent the same unit (more than 24Hrs. before my arrival), this unit might have been gone and I would be stuck trying to find similar from another location (and not so close). Being under timelines for the move, this is an anxiety that renters should not have to deal with. A 'guaranteed' One-Way rental should be just that! If this unit was rented I can't imagine the misfortunes that would have followed. All went well during the trip and the equipment performed as required. One trailer tire was low in pressure and was heating up so had to find air-pump to get to proper pressure. Would I rent again...Yes however I would want in my contract to ensure that my rig was Guaranteed and ready for my arrival. ..........Renters Make Sure!!!......

Gordon V. 
Rating:
5.0

Customer did not leave a comment.

SED B. 
Rating:
3.0

Customer did not leave a comment.

Mathieu F. 
Rating:
3.0

Customer did not leave a comment.

Brett E. 
Rating:
5.0

All equipment was in excellent repair.

Barry B. 
Rating:
5.0

All equipment was in excellent repair.

Barry B. 
Rating:
3.0

Not impressed with tires on the truck they should be an all season, with a rating of M/S, we have snow here and it's our law to have at least an M/S rated tire in the winter mouths.

howard A. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
3.0

Staff is friendly.

WANDA M. 
Rating:
5.0

Its the first time in our Uhaul experience that we have NOT had a flat tire on the uhaul trailer. Thank you

Debra W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
1.0

Worker was not accommodating. Just disappointed and will not recommend.

perci W. 
Rating:
3.0

Customer did not leave a comment.

Sarah F. 
Rating:
4.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
4.0

Overall I had a very good experience with this rental. Truck was clean, easy on fuel and absolutely met our needs. I would recommend your services to anyone

Richard C. 
Rating:
4.0

Customer did not leave a comment.

marvin B. 
Rating:
5.0

Customer did not leave a comment.

Judd J. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
3.0

Dude was rude. Trailer was pretty banged up, and instructions were not explained well at all.

Nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
4.0

After I'd already dropped off the trailer as originally instructed, I was informed from U-Haul "not" to do so as Cranbrook had a full allotment of trailers - I was told to take it to Sparwood - 1 1/2 to 2 hours back in the direction I had already come from - this would have added 4 hours to our trip and simply wasn't practical. To have dropped it off at any point further West of Cranbrook I could / would have done - if I'd known in advance.

KEN H. 
Rating:
5.0

Customer did not leave a comment.

Lamarr K. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Jeff V. 
Rating:
4.0

Dropped off after hours.

Jeff V. 
Rating:
5.0

Gary n Jay were easy to deal with. Treat them with respect n they will give you the best experiece in accomodating with the stuff your need. Cheers guys

reggie P. 
Rating:
1.0

The owner was very rude. Complained about Uhaul constantly to us and asked us to bring the trailer to a different drop off an hour and a half away so he didnt have to park it in his yard. Was upset with us for leaving the trailer in an area where the others where instead of just asking or telling us where he would like it. We wont be using uhaul anymore if it requires dealing with this location

sharo S. 
Rating:
3.0

Why is there a 1/4 of a tank of gas???? If everyone fills up, that's more clear to everyone...

Niels H. 
Rating:
1.0

Horrible experience. Reserved uhaul online a week before pick up date. Arrived on pick up date at specified time only to be made to wait 2 hours to get paperwork done and get Uhaul. EXTREMELY RUDE AND IGNORANT CUSTOMER SERVICE FROM UHAUL IN THE USA..

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

Butch F. 
Rating:
5.0

Floor inside drivers was dirty and truck had a layer of snow, all understandable for winter conditions. Tire chains should be supplied in sealed bags and if seal broen and used, then pay ???

Allan G. 
Rating:
5.0

Customer did not leave a comment.

Kerry L. 
Rating:
5.0

The location itself was great but the Uhahl system itself is terrible. To have to book online and then not guaranteed to get a trailer is not an awful moving experience. If its posted online it needs to be at the listed location.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

debra W. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
2.0

Customer did not leave a comment.

Forrest K. 
Rating:
5.0

Customer did not leave a comment.

shane G. 
Rating:
5.0

The guy was helpful and polite

Tamara L. 
Rating:
5.0

Great service and super nice

Todd N. 
Rating:
3.0

Customer did not leave a comment.

harshan R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Kristin H. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
5.0

Customer did not leave a comment.

norman W. 
Rating:
3.0

Customer did not leave a comment.

JEFF R. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
3.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Ross L. 
Rating:
5.0

Owner/employee was extremely helpful and assisted in setting up trailer. Thank you.

Lawrence C. 
Rating:
3.0

When I phoned uhaul in cranbrook I was told they had none when I phone the 1888 number I was told they had one in cranbrook when I got there they told me they had none until I told them I had a reservation number then he said yes he had one wtf

George D. 
Rating:
5.0

Friendly service, truck was in good shape. Good experience.

Rhamir M. 
Rating:
2.0

We had to our oil in the Uhaul and smelled like cigar smoke. However we turned into the Uhaul dealer in a Thunderbay and the service by the TBay dealer was above excellent.

SABREENA M. 
Rating:
2.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
3.0

There was no personnel available and the location was uninviting.

Robyn G. 
Rating:
4.0

Same as above

shawn T. 
Rating:
4.0

Customer did not leave a comment.

Michel R. 
Rating:
4.0

All good

bill C. 
Rating:
5.0

The customer service was top notch very friendly and helpful Staff if I could give them 10 stars I would. Don't change a thing

Kimberly S. 
Rating:
2.0

The trailer I rented seemed acceptable when I picked it up. However, after I hauled 3 large TVs in it with no issue at all, the drop off location representative was quite adamant that I needed to sweep it out as there was some dirt in it. I felt that the standard needs to be the same at all locations and the anti-Calgary sentiment expressed was a bit surprising to me. The dirt that was as much of an issue as it was amounted to maybe a teaspoon full so I thought a bit harsh for what it was.

James P. 
No reviews have been submitted for this location.

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