Great customer service. Only fault I see is with uhaul itself. Allowing rentals when his business is closed or booking back to back. We were to have trailer till 3 and there was a booking at 3:15. We felt hurried by uhaul. Not by this location. We used the trailer for less than we needed because we felt rushed.Tracey-Lynne B.
Trailer Rental & Towing in Cranbrook, BC at Kootenay Pawnbrokers
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cranbrook, BC V1C7B1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Set up the mirrors on vehicles so they can be adjusted.Ingrid M.
On both pick up and drop off, I was not treated rudely, but certainly wasn't treated as though they were happy to get my business. I commented to my wife that I would hate to see how a woman who has never hauled a trailer would be treated if they had to actually show her how to hook things up etc. I don't know if it was because I was a male, but I drove away with a feeling that my business was not appreciated. I guess I should not expect more from a pawn shop U Haul location.Charles L.
Very friendly and nice to deal withAllan L.
The short term rental worked out very well.Andrew B.
truck was dirty on the outside. there was only 1/2 a tank of fuel so it to be filled even before we got to loading spot. windshield was cracked. driver side wiper was worn and left a streak right at eye level. the windshield washer fluid was empty after 2 applications. I was caught on the highway with out any fluid to clean the windshield. this vehicle was not really safe to drive.Odran O.
I dont understand why if I pay with debit there's a $200 deposit yet with cash it's only $100, why is cash from my debit card different than physical cash?Rebecca C.
Online return did not function properly and I had to phone in. Needs improvement.Glenn S.
very happy that U-haul will actual confirm your reservation and you know what truck/trailer you will get when you arrivemitchel F.
The online pickup was the most frustrating process I've ever experienced. I was denied verification once and it took over an hour and a half of phonecalls and dealing with people who could have better customer service skills. I will never go with uhaul ever again and just use Budget next time I need to move. I would not recommend using uhaul to friends or family. The location was good and the truck was clean. The actual people at the location were helpful leading up to the date of pick up but we're unfortunately unavailable to help me because it was on a Sunday.Sara B.
The staff member I dealt with was civil and polite. While I easily figured it out; the staff member did not show me how to get my vehicle on to the trailer. It would have been nice to have the staff member help me with loading my vehicle as well as common tips and tricks related to driving such a truck and trailer. I was impressed with the power of the engine in tow/haul. Just curious; is it normally that loud? Or could it possibly need just a little engine tuning? That said, I am definitely not an experienced at knowing engine souinds.John M.
When I called to reserve the truck I spoke with a very rude lady. I don't understand how U-Haul can take a reservation and not be able to confirm that I will in fact receive the reserved truck. They were unable to tell me if the truck would be available until 24 hours beforehand. How do people organize a move if they don't know for sure they'll have a truck. When we picked the truck up, the gentleman at the location didn't crack a smile the entire time. It was like he didn't want us there on a Friday at 4. He must have had better places to be? Terrible customer service all around. The truck was dirty and the engine light came on while driving. I'm always disappointed when I receive poor customer service. It's not hard to just be kind.Krista D.
Initially rented a One-Way truck and auto transport trailer through an agency in Brampton. The confirmed priced increased almost $100.00 on the printed order. Company would not honour the quoted price. I was flying One-way from Toronto to Calgary and then on to Cranbrook to make the drive back to Ontario. Pick-up location had my truck and trailer and all was well however I did learn that if someone else wanted to rent the same unit (more than 24Hrs. before my arrival), this unit might have been gone and I would be stuck trying to find similar from another location (and not so close). Being under timelines for the move, this is an anxiety that renters should not have to deal with. A 'guaranteed' One-Way rental should be just that! If this unit was rented I can't imagine the misfortunes that would have followed. All went well during the trip and the equipment performed as required. One trailer tire was low in pressure and was heating up so had to find air-pump to get to proper pressure. Would I rent again...Yes however I would want in my contract to ensure that my rig was Guaranteed and ready for my arrival. ..........Renters Make Sure!!!......Gordon V.
All equipment was in excellent repair.Barry B.
All equipment was in excellent repair.Barry B.
Not impressed with tires on the truck they should be an all season, with a rating of M/S, we have snow here and it's our law to have at least an M/S rated tire in the winter mouths.howard A.
Staff is friendly.WANDA M.
Its the first time in our Uhaul experience that we have NOT had a flat tire on the uhaul trailer. Thank youDebra W.
Worker was not accommodating. Just disappointed and will not recommend.perci W.
Overall I had a very good experience with this rental. Truck was clean, easy on fuel and absolutely met our needs. I would recommend your services to anyoneRichard C.
Dude was rude. Trailer was pretty banged up, and instructions were not explained well at all.Nathaniel R.
After I'd already dropped off the trailer as originally instructed, I was informed from U-Haul "not" to do so as Cranbrook had a full allotment of trailers - I was told to take it to Sparwood - 1 1/2 to 2 hours back in the direction I had already come from - this would have added 4 hours to our trip and simply wasn't practical. To have dropped it off at any point further West of Cranbrook I could / would have done - if I'd known in advance.KEN H.
Dropped off after hours.Jeff V.
Gary n Jay were easy to deal with. Treat them with respect n they will give you the best experiece in accomodating with the stuff your need. Cheers guysreggie P.
The owner was very rude. Complained about Uhaul constantly to us and asked us to bring the trailer to a different drop off an hour and a half away so he didnt have to park it in his yard. Was upset with us for leaving the trailer in an area where the others where instead of just asking or telling us where he would like it. We wont be using uhaul anymore if it requires dealing with this locationsharo S.