Very Professional and quickThomas M.
Customer Reviews for Kruizenga Archery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rebecca W.
Make the guys computer run faster.Shawn M.
The people there are super friendly and made the drop off extreme easy and quick!GARY LEWIS F.
I'm quite disappointed in the U Haul pick up and drop off procedure! South Haven would have been ideal for pick up and saved a very modest amount of money on mileage. I would also point out that all U Haul equipment sat at the South Haven location for more than several days--no pick ups at all!!!!Justin S.
Customer did not leave a comment.Rebecca D.
Customer did not leave a comment.Roy M.
Customer did not leave a comment.TIMOTHYKENT M.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.CHRISTOPHERMICHA K.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Steven T.
When you ask for dolly or moving blankets and don't get them. But you don't know that until you get back to start loading. Make sure the equipment is tbetrAnna C.
Customer did not leave a comment.nick P.
Corner damage and not reported prior to pick up causing water damage.Nick H.
Customer did not leave a comment.Troyallen I.
Customer did not leave a comment.breanna D.
Customer did not leave a comment.john G.
The equipment was clean, but it had a horrible odor like a manure pile. I had to spray it with Lysol and it still did not take out all of the smell.Frances R.
Customer did not leave a comment.Dale T.
Nothing, super friendly and helpful 5 starsLukeanthony A.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.LORRAINE D.
Can't think of any. Great experience!mark F.
Customer did not leave a comment.BREIN S.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Linda A.
We tried doing before hours pick up. The location did not have internet access which made it difficult to load the app and then once we got the app to load it wouldn't upload our photo for us to move onto the next steps. We waited over two hours for them to finally open so we could pick up our truck. Our reservation was originally for a different location closer to town and I paid ahead. I feel if I paid ahead and made a reservation you should have a truck where I originally wanted one! Instead I lost two hours of moving time waiting around trying to get an app to work.Brandon M.
Customer did not leave a comment.Cornelius P.
Great deal, great truck, helpful people.Gregg G.
Customer did not leave a comment.Melody D.
Customer did not leave a comment.Mandy M.
These guys were so kind and helpful and understanding. I highly recommend them!!! Excellent customer service!Amanda A.
The vehicle check in/out process via the mobile smart device was not smooth and was very time consumingDavid A.
Customer did not leave a comment.Alicia W.
Their U-Haul business conflict with their archery business therefore you had to wait around quite a while to get waited ondonald M.
Customer did not leave a comment.julie R.
Customer did not leave a comment.George T.
Computer related issues caused a rather long delay in generating the rental contract. The salesperson stated this has happened before. Recommend finding out if there is a system issue and fixing or upgrading to eliminate the problem.JOHN A.
Customer did not leave a comment.Jeanne B.
Never checked for the appropriate attachment of the trailer to my car.Peter C.
Customer did not leave a comment.MARK K.
driveway was a bit muddy, but this is the season for that. Person that helped was friendly. Driveway was wide and easy to navigate.kyle M.
Customer did not leave a comment.Josep T.
Mark & Mick are great to work with, would rent from them any time.Mike P.
Customer did not leave a comment.Tom P.
Customer did not leave a comment.Rodney P.
Brand new trailer, he checked it out for us very carefully after we hooked it up, there was a wiring problem with one of the lights and he got right on it and fixed immediately, very satisfied.tim T.
Customer did not leave a comment.Theodore L.
Customer did not leave a comment.dan N.
The drop off was a bit of a fiasco. I was originally suppose to drop off the trailer at Village Market in Decatur, but when I attempted to drop off the trailer I was told that this facility wasn't setup the accept returned trailers. I called the 800 number and I was told to drop it off at Neil's Do-It Center in Paw Paw, but unfortunately I was told the same thing. I called the 800 number again, and after the third try I dropped it off at Kruzienga Archery. Just a bit of a run around for a simple drop offTodd B.
Customer did not leave a comment.Dennis M.
I have rented many trailers and this was the worst. It was old, very dinged up, and in need of repair. Rear door locking bracket came loose and we almost lost our load.FRANK H.
One of the safety chains on the trailer I rented was broken; this should be repaired before it is rented again. Otherwise, the experience was good.Richard R.
Don't know about improvements, but I will go there again when I need to rent from U_Haul again.Penny K.
Customer did not leave a comment.John M.
The thing where you randomly assign a place to pick up equipment is weird. You should be able to pick out a radius or somethingAndrew M.
Same as aboveCathy H.
Customer did not leave a comment.Amie F.
Customer did not leave a comment.Tom F.
This was a 24 hour drop off location that we went to after hours in the dark. It was very hard to find the driveway as there was no lighting to indicate a driveway so we drove past it and had to turn around. There were only a few trailers there and no trucks. I don't think this location is used to having business after hours, in the dark. Again this is my first experience with renting from U-Haul, so I have nothing to compare to other than the location we rented from which was a much larger location, fully stocked with multiple trucks, trailers and miscellaneous equipment. It is possible that the remote location of this drop off location is average for what to expect from this size and location. With that in mind I would say it is average.Julie F.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.Kevin G.
Tire pressures were low. Rental location does does not sell balls, receivers or any other hitch/trailer pieces. If you just need a trailer it's ok.Dave B.
Customer did not leave a comment.Sarah J.
We dropped our truck off at night and it was very difficult to see the entrance. Drove passed it twice.Brian D.
Customer did not leave a comment.John V.
Customer did not leave a comment.carl M.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.NATE W.
Let me pick up an hour before they opened. Thanks!TIM C.
Customer did not leave a comment.Steve B.
The dealer was very helpful. I'll be sure to come back.Steve B.
Happy with how well everything went. Will use this place again!Phil B.
Customer did not leave a comment.Cliff R.
Very accommodating service. Will use again when hauling needs arise.Jeffrey D.
Kruizenga was helpful and attentive. Nice job.TERRENCE S.
Here again not open until 10 am.Yvonne G.
Customer did not leave a comment.RYAN S.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.JOSETTE S.
Friendly staff... Excellent customer service!DAWN B.
Convenient and quick! Just what I needed! Helpful staff made sure everything was hooked up and working right (including lights). I'll be back! - JohnJohn B.
Customer did not leave a comment.GEORGE B.
Customer did not leave a comment.DOUG K.
Great guy. Will for sure use againVASILE C.
Customer did not leave a comment.PAT K.
Customer did not leave a comment.DONALD S.
Right rear outer tire was almost flat.MICHAEL A.
everything was great.PETER P.
I made my reservation for pick up in romeo and drop of in kalamazoo. Some how it got mixed up for pick up in paw paw drop off in kalamazoo. After 5 transfers to no one that could change my reservation I finally got assistance and had the pick up and drop off location changed. Then when I went to go pick up the vehicle the milage and price that were quoted to me after the change was wrong, the drop off location was still wrong, and the price was higher. I am not interested in working with this company again, I was very disappointed in this experience especially since Uhaul is such a big name.STEPHANIE H.
The only thing I would say is the mileage situation. I lived over 35 minutes from where I picked up n the mileage they gave me was so close with in a mile or so. It scared me if I would have been off route I would have had to pay even more. The place I rented from the man was wonderful understanding the mileage n having too load a 26ft in morning n drive 100 miles then unload all in one day was extremely stressful but he helped me out. I do say the equipment had gotten so so much better then years past. Basically if one is moving far I think mileage n look at giving them an extra day to unpack. Which this place gave me. I thank u.CHRISTINA S.
Customer did not leave a comment.JENNIFER R.
Customer did not leave a comment.SERGIO F.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.ERIN C.
Experience was great, don't change a thing.larry N.
Customer did not leave a comment.Raymond T.
Customer did not leave a comment.JOHN S.