Disappointed that I’m paid the full last month but did exit the unit several weeks early. Did not receive any money back in return. Also felt like the rates were pretty high.
Chassidi Y | Overall Experience
Customer Reviews for Krum Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone in the office was so nice and friendly to work with. We were there for almost 3 years using 2 different sizes. Love the new doors they installed. So easy to raise and lower. We will definitely use them again for our storage needs.
MARK E | Overall ExperienceWe have had our stuff in the storage unit for many years. They went above and beyond to help us with the process of cleaning it out. Thank you so much.
Bart P | Overall ExperienceThe lady in the office was so nice. I had an outstanding balance and i really didn't have the $$$ to pay. She talked to her boss and she told me i was good ,not tho worry about the bill anymore ans to please just pay it forward which i intend to do. I also intend on paying them back cuz they really helped me when they didn't have to.
Gerardo T | Overall ExperienceCasey was such a pleasure to work with and provided exceptional customer service. Actually refreshing... rare these days to find such a dedicated professional, that exhibits pride in their workplace, paid attention to the smallest details to make sure my needs were met, has great manners, and made me feel like I was a valued client.
Donna G | Overall ExperienceCasey and her team operate a first class business. They were very helpful during the stress of moving and helped things go smoothly. Thanks so much
John M | Overall ExperienceWe called Krum storage on short notice and was met with friendly and helpful staff, who accommodated our storage needs. Could not have asked for a better experience.
Ann-Sophi C | Overall ExperienceThey have decided to continue charging my card for 4 months after moving. Have acknowledged that they screwed up and keep telling me they are waiting on accounting or the owner before giving my money back. Now, they won't answer my calls either. I am disgusted with the incompetence of this property who can't have someone at the office regularly or even answer the phone while robbing people and making excuses. Small claims court my be my only option at this point.
MICHAEL P | Overall ExperienceExcellent experience and wonderful staff!!
ANDREW R | Overall ExperienceKasey was very friendly and attentive to my needs. I would reccomend her u-haul to anyone. not only did we have a space but she took care of us with a trailer for our move. thankyou
Paul S | Overall ExperienceThe manager (Casey) of the storage facility was a pleasure to work with.
KENNETH R | Overall ExperienceThe young lady, Kasey that runs the office is very nice and helpful. If I need storage again I’ll definitely come back to here.
Michael S | Overall ExperienceNot only was my vehicle safe and secure, the cost was reasonable. Staff was courteous and knowledgeable.
Diana U | Overall ExperienceCassie is awesome. She is a gem to your company. Been there 3 years and she was by far the best!!!!
DONNA S | Overall ExperienceWet nice storage area. We were very pleased with the area and up keep. We discovered that we did not need a storage area after all but they were very accommodating.
Kristi C | ReservationGreat customer service very attentive
Debra V | ReservationWith the exception of rodents going into my storage and chewing my belongings the staff was great.
CHRIS D | Overall ExperienceI used this storage facility for over a year and it's always been clean. The staff on hand are very attentive to your needs. It is located off major state highway and acessable anytime.
CALVIN P | Overall ExperienceI and my sister were so grateful that Krum Self Storage was available, on short notice back in 2012, as a place where we could store our parent's belongings. Thank you for your excellent service.
RICHARD W | Overall ExperienceOur RV was broken into 3X. Police reports were filed. Losses in the thousands. Batteries, propane tanks, etc. stolen; structural damage & personal loss. Ownership only offered 1 month free: $38.00
GINO C | Overall ExperienceAssociate onsite was proficient and friendly
Doreen L | Overall ExperienceHad no problem. we
GLENDA H | Overall ExperienceThey made checking in and obtaining my unit number so easy. I was not going to be able to make it there in time after work and they let me do it all over the phone. Great location in krum.
Monica M | ReservationSite manager Ken was very helpful and answered all questions, facility was clean and organized.
NEIL S | First ImpressionsExcellent service by the property manager. We were driving from San Antonio and we we were not going to make it before closing time. She waited past 30 minutes for us. Very helpful.
JOSEPH M | First ImpressionsFriendly and very helpful!
Privacy R | First ImpressionsThe employees are so helpful and went out of their way to try to help me find a space after I accidentally reserved a parking spot instead of a storage bin.
Privacy R | First Impressions