Stored vehicles behind main building in an unsafe area with no signs. U-Haul rep gave me an unsafe vehicle to drive with a completely flat tire. No safety check was done on tire pressure before departing. When approached, the rep on location was very rude and unhelpful. Had to call and get a replacement tire at the UHAUL location on Watson. I had a ten hour trip the next day, and this ordeal set me back two hours.
Scott D.
Customer Reviews for KTS Colors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
KTS will be where I go for future rentals of UHaul items. They were very accommodating with what I needed. I had reserved an auto transport trailer at the South Houston Lake business, but when I arrived there I was told it was already rented out. KTS saved the day for me!
Robert G.Great service overall, but I was missing hand dollys and moving blankets that I had pre-registered for.
Greg T.Friendly
Anthony N.Call centers are a mess, UHaul locations are phenomenal
Kyra R.Very good people to deal with
MICHAEL J.The guys were super nice and made the return process extremely easy!
Brianne M.Get a better drop off location.
ROCHELLE K.I cant say enough of how nice the people were at KTS Colors....very helpful, friendly.....but the U-Haul system needs overhauling....the software is difficult to maneuver and reservations for a specific size of trailer apparently doesn't matter to U-Haul...fix your software and don't allow customers to reserve something if in fact you don't have the specific item in inventory at the location that you send me to.....again KTS Colors was GREAT.....
Randy B.Due to the main business and location. I dont think improvement is possible.
Jeffrey T.While the truck ran well, it was dirty inside and out. Not a problem for me but still not the norm.
Robert S.Nothing. Everything was perfect and both Danny and Tim were great!
SUSAN S.Trailor was full of leaves and trash, they didn't have trailor accessible, I had to drive around back of building driving through mud with my truck I had just cleaned, not a good experience at all
Kenneth O.KTS Colors people were so nice. The trailer was not returned when expected so unavailable when I reserved it. They found the trailer and got it for me all while being very nice and gracious. I would highly recommend this location.
Kenneth M.Never rented a Uhaul that you had to load supplies yourself and you had to pick up the tongue because it did not have a jack. The left tail light did not work either
Joseph W.The inside of the truck is dirty, yet the truck has a smooth ride.
Karen K.I was not aware this location was one that I could get the truck before it opened. The key was not in the box and other vehicles were blocking it in. I guess ensure key is available and truck is accessible. Thank you!
Sydney W.AWESOME customer service, but doesn't sell accessories. I needed a smaller size hitch ball & a 7-pin to 4-pin light plug. Had to run up the road to purchase and then return.
Kevin M.This location lacks an office to sit and do business. Had to stand outside in the parking lot to do business. Could not get a hard copy of contract, did not receive a of the bill of sale after completion the complication of the rental. Poor service.
Edward S.