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JOSEPH S
Customer Reviews for Kuna Caves Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service! Caring responsive reaction to being shown the issue had with missing windshield wiper arm at the DIVER SIDE! The extended the rental to give plenty of time to unload due to rainfall over several days. Their offices and site show pride of ownership are not crowded or messy. They are clean and smell wonderful! The exterior grounds are beautifully landscaped clean organized and easy to traverse in the rental trucks. A HUGE difference from the locations in which I rented a truck and trailer in Oakley CA.
Juliee HTop notch customer service they went above and beyond to help.
HEATHER LKam was awesome. The rest of the valley didn't have a trailer available for my harley. I called kam he had one for the time I needed it and needed an e tra day during my trip and he said no problem. I live on the bench but I will be renting from kam from now on it's a little bit of a drive but so worth it. Thanks buddy you rock.
MICHAEL NIt takes too long to wait in line if someone is renting a new storage unit. Process was just a little longer than my other experiences, but good customer service and clean!
STEPHANIE SThe location and staff are great, but the truck not so much. It was an older GMC and shook and rattled on the highway so bad I had trouble seeing the side mirrors. This also meant everything in the box was bouncing around.
MICHAEL KVery helpful person at the counter. I left my garage opener in the rental truck and he found it for me and saved it so I could pick it up. Very clean and organized facility.
ELY ACam is very professional, polite and efficient. The office is immaculate and very welcoming. Troy Maas 253-709-0278
TROY MCan was Great...Thank You.
LEON BCam was excellent!
Troy MGreat experience
JEREMY ZNothing Cameron the employee was amazing because of him alone I'll be back
Nick CWe had a contract for a junk property Clean up.job go terribly wrong and uhaul was super cool about it.
Geraldine LEmploye was great
JOSEPH SThe truck needs to be a little better cleaned not even vacuumed was dirty from the seats trash in the bottom seats other then that great place to pick up a truck to haul
SANTIAGO BThank you!!
KRISTINA SNothing, the manager Cam was amazing, helped us with the trailer light hookup and aold us the proper plug so we could hook up the lights easily. If your gonna rent a uhaul and your anywhere near kuna, got to Kuna Caves Storage and see Cam, you cant go wrong
WALTER WA very easy turn in experience. The employee was knowledgeable and professional. The employee should be recognized as a person that makes you want to patronize Uhaul again. A very positive experience.
BILL PAmazing customer service!
BENJAMIN RHe was ok, but very helpful hooking up the equipment.
CLINTON CVery courteous
JULIE MVery nice very sweet very helpful.
Gertrude cAmazing customer service
BEN RVery pleasant person to deal with. Very easy to drop off.
Dorita YGreat experience at this location.
Paul GFantastic customer service from the manager of this location.
John YThe representatives there are friendly, professional, and very helpful and accommodating.
John WThe gentlemen that helped me could not have been more professional and friendly! Great service!
richard cThe young man attendant was very helpful & knowledgeable. He is an asset to your company.
Richard EAffordable, convenient, great service. Will definitely use this location for our next move
Nathan BThis experience was the best in every way. Great customer service, request efficiently accommodated, and no “hitches” (pun intended) to obtaining equipment and expediting the move. Total satisfaction. Thank you!
Kathleen JExcellent
Claudia AWas a different place that initially wanted but was a good place.
Lisa jExcellent customer service at this location!
Chris PIt was great. Not as great as the young man that got me set up. He was outstanding.
frank bKuna caves was very neat, customer service was above and beyond. Little bonus they sell handmade candles and scents at the kuna caves location so the smell is wonderful when picking up a U-Haul.
Austin HApp wouldn't let me complete check in, so I went to the inside counter.
Shawn JAmazing customer service- Cam is great
BEN RSo thankful !!! All was perfect !
Michael PLove cam, he is a great guy who assisted us
Josu AEverything was easy peasy. Had no problems.
diana bThe truck I rented smelled heavily of cigarettes smoke to where I was choking. Putting the windows down helped somewhat but as soon as you stop it initially get in after a break from driving, it was bad. I have a strong allergy to tobacco, I didn't think it would matter. All I drove was to my house, then to a heavy equipment rental place and back home twice, one to rent and one to return. Then I drove it back to the storage place to drop it off. As soon as I got home, I got really sick, still sick, like an allergic reaction. It started right after dropping the heavy equipment back off and on my way back home. Within 30 minutes of getting home after returning the truck it hit me like a brick wall. My nose won't stop running, I have a constant headache, my voice is raspy, dry throat, lungs feel tight to where I can't take a deep breathe without coughing, my stomach hurts, fatigue, etc. I don't mind the location but there needs to be a warning about the steering smell of cigarettes for everybody who is looking to rent that truck. For those who don't smoke, they shouldn't rent it. Whoever rented it before me ruined it because you'll never get that smell completely out and the truck only has 8K miles, and the antenna was missing. I didn't notice at first because I rented it at midnight but it's gone. You can still pick up some stations here and there.
Tristan RI did an after hours drop off. I don’t know if the uhaul app wasn’t working or if there was a poor signal, but it took an hour to fulfill all the requirements for the after hours return. Don’t advertise that it will be 15 minutes when it isn’t.
CHERYL DExcellent and easy! Very friendly service! Super clean lobby. Great equipment. The one to go to for sure.
David DGreat location and staff is awesome!
Travis WMy experiences with u-haul have always been great ones.
chris bWe had great service at Kuna Cave Storage. Cam was so helpful, and took great care of our needs.
Lynne JMy experience was nothing less than perfect. Don't know what else to say.
RICK HThe gentleman that checked us in was very professional an helpful, we returned the big u haul, then rented a pickup, an he was great, even called an made sure things where good or if we wanted it for another day, thank you our moving experience was smooth thanks to u haul.
scott h