Customer Reviews for Kuna Caves Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kuna Caves Storage

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liz K. on

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Kristifer C. on

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JOHN M. on

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Dan K. on

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jordan B. on

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Make sure the cabin of the vehicle is completely empty. We found a random texas roadhouse bag,

Kristin A. on

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Bradford H. on

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Awesome experience. The girl there was so nice. Will definitely tell our friends what a great it is!

Paul W. on

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Douglas G. on

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I lost the key. We searched the old house. We searched the new townhouse. I called every store and restaurant we had visited. I raked the leaves off the front yard. Nothing. I tried multiple times to contact the U-haul Roadsde Assistance people, but wait times were huge. I finally hired a locksmith get into the front of the truck to see if we locked it inside by mistake. No luck. He offered to make a new key. He said that other companies had the key code engraved on the truck and that made making a new key a simple matter. Since U-haul did not, He had to use a pick and it took over an hour to do, plus we were clear out in Melba, so his travel time was over an hour. I thought $100 was a good deal!

Jorge F. on

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Staff was very courteous.

russ S. on

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Gregory W. on

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Alan B. on

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The agent I dealt with went above and beyond her job. I would go back to that location any time in the future.

lee S. on

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DAVE M. on

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Nicholas Y. on

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The woman who helped us was extremely helpful and enjoyable to chat with. (I'm sorry but I can't recall her name. She was on shift at the Kuna Caves location at 9:30 am on Oct 4th.) We will definitely be recommending this location to our friends! Thank you!

Richard E. on

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Brenda R. on

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Jake L. on

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Na

Richard W. on

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Candace was very helpful and a pleasure to work with. I can see no way to improve anything.

Jesus A. on

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The girl at the front desk was very funny and knew what she was doing. Thank you.

Richard S. on

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crystal S. on

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Corey J. on

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Please ensure the temperature control is working properly prior to letting the renter depart the premises. We rented a 26' moving van in Kuna and drove 165 miles to Burley. The outside temp varied between 90 - 100 degrees between these two cities. The AC did NOT work the entire trip. Makes for a very uncomfortable drive! To add injury to insult, when we dropped off the unit, the gas was 1/8 below the point where it should've been. To think we were given a faulty vehicle to begin with, and then we're going to be penalized with a $53 charge to put in 1/8th tank of gas is just ludicrous.

Jack T. on

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Ed W. on

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The gal was helpful

Mike H. on

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The Kuna U-Haul and storage facility is a well managed operation. We have enjoyed working with Candace.

Steve B. on

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Everything was perfect

Stephanie M. on

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Candice is a super friendly and helpful person!! Customer service was her number 1 priority! I will definitely recommend to all needing uhaul services!! Thanks

brianna L. on

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Daniel T. on

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This has nothing to do with the rep there at this location. I am very upset that when I call customer they disconnected the call twice after half an hour wait for them. Making this move was dangerous for the public and the fact that I had to fight the latch and injured my hand trying to get unstuck from the top of the uhual truck was the reason I was calling customer service I expect a representative to call after reading this please!

Matthew M. on

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Nothing at this time

SCOTT B. on

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Staff did an outstanding job helping me with my trailer rental.

Claudia V. on

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joseph J. on

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Mary P. on

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DEWEY F. on

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DEWEY F. on

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Lyn T. on

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Candace Moore was extremely helpful and encouraging. Moving can be very stressful but she made it pleasant and even fun. The storage shed was well-maintained and the Uhaul truck was in good condition and available on time. It was a thoroughly delightful experience to work with this office in Kuna. I wouldn’t change a thing.

Kelly O. on

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kemp L. on

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Candice was just awesome!

Stacy T. on

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Frank P. on

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Our truck loaded,as soon as we got out on the road, it shook VERY badly, it was unsafe, drove it to Weiser from kuna at the speed of 50 mph,my furniture shook so bad I had damage to my stuff, the person who pick it up disagreed, company man he LIED,HE DROVE IT EMPTY AND HAD A The wrong opinion, it's was VERY UNSAFE WHILE IT WAS LOADED

robert J. on

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Best experience and professional at the same time!!! Kuna Caves Storage Candace “10”

Mary P. on

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They were closed when I went to return my trailer. The online return process was extremely easy. The step-by-step guide was awesome, especially for someone who had never unhitched a trailer!

Rich T. on

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Stacy C. on

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David S. on

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Truck was a gutless piece of... that's why the truck was cheaper than the autotransport they knew I would have to spend 3 times the amount on gas alone. Why aren't the big trucks diesel waste of resources to burn that much gas.

Kim F. on

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When I called about a local truck I said I wasn't sure how long we'd have it. Gal said as long as I got it back by 5 the following day it would be fine. We picked it up at 11am.. worked til 9:30pm then back at it 10:30am to 4:00pm the next day. I was charged for 2 full days without my signature or approval of charges. This was not what I understood the charges would be.. be sure you know EXACTLY what they mean if they sound like you'll get some extra time without charges. I've never had this negative experience from any other uhaul location.

Tina S. on

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Greg went above and beyond helping me get the most out of my Uhaul experience. 15/10 would reccomend!!

John M. on

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Richard H. on

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Mitch N. on

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Joseph M. on

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The door got stuck open so I had to return the truck and didn't get to move everything I wanted. Staff was great and other than the door l, the truck was clean and ran great

Mike C. on

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At this location she was very friendly,knowledgable, and inviting. I wish more people were as pleasant as she was. thank you

Cari S. on

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Very nice and professional young lady

JONI B. on

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victoria C. on

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Thomas D. on

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Ray B. on

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Had to hook up my own trailer in the mud and disconnected when I got back never had to do this before with U-Haul Girl behind the counter was friendly but not very helpful as far as loading the trailer and unloading

Brian P. on

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none

Brentt E. on

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Jen was outstanding and had everything ready to go and was very professional. Best UHaul experience I’ve ever had.

Rebecca D. on

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Yogi K. on

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Breanna H. on

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Kodiak B. on

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Jennifer T. on

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Jen was very professional and I appreciated her flexibility with changes to my order.

Ross A. on

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Ross A. on

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JODIE W. on

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Andrea W. on

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Nothing, it was a great first time experience!

Diana S. on

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Tim B. on

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Patti M. on

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Sales Associates was very knowledgeable and helpful through the whole process!!

Sara K. on

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They were awesome great customer service thank you

NinaDora G. on

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I dont have any complaints. The young lady that was working was awsome

Chris E. on

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The service was excellent.

Mark K. on

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Lower your prices!

CALVIN H. on

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Your all a pack of liars in the age of lies. Deceit is what its all about for your company.

Greg R. on

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No one was initial present went returning equipment.

Kevin L. on

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credit card reader not working very well

Robert R. on

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Leslie R. on

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Alan W. on

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Has an issue hooking up a trailer, their response to the matter was to sell me stuff I did not need rather than trying to find a solution. I eventually ended up with another trailer i had used before. i will not use this location again unless it is a last resort

Jessica R. on

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Jack M. on

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Astra B. on

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James A T. on

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Jen has always been friendly, knowledgeable and helpful to us. It's the main reason we keep coming back for our storage and rental needs. Thanks Jen!

Lyle A. on

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Great!

Tony S. on

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The check out process was the best and fastest I have ever had!!

Mike S. on

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Great experience

Nichole I. on

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I couldn't get the padlock open to get the key out for awhile. Maybe tell people how to open it by lifting the lever up and then down. I wasn't familiar with that type of lock. But everything else was great.

Larry G. on

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Douglas G. on

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David S. on

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jen is always friendly and knows her job well. i use her location for all my u-haul needs because her customer service is top notch

Joseph H. on

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Mark P. on

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NEIL M. on

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Shannon W. on

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Wendy G. on

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Customer service was great, made sure I knew to check out when bringing it back after hours, emergency numbers, and where the kiosk was located Incase I needed assistance. Beautiful, clean store