Not take 25 minutes to do a pickup when everything had been done beforehand online. I needed a quick in and out. Got a truck with a nail in a tire that I had to keep stopping to fill and check. Asked for a discount and was insulted by getting a $5 refund even after notifying them I left them a truck with more gas than I was given and spent more than that in mileage, time and air to get to gas stations to make sure I didn't break down with my 5 hour rentalStacey M.
Customer Reviews for Kwik Kar on University
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LUIS R.
The person in charge, "James," was constantly busy with customers from his main business (Kwik Kar auto repair), so I felt like a second-class citizen and like my business was not valued. His assistant, "John," was more helpful. Also, using the new UHaul "contactless" portal was cumbersome (the portal would hang because I could not get a good cell phone signal inside the Kwik Kar store, and had to try multiple times).Diego B.
Everyone was helpful, friendly and polite. I had no wait time. The employees was very attentive to my needs. I would strongly recommend this location and their employees.Janeen S.
No issues, very easyRobert I.
Customer did not leave a comment.Reginald M.
Customer did not leave a comment.Beverly K.
Customer did not leave a comment.Rodney H.
The employees were outstanding. Without a doubt the most professional and courteous U-Haul reps I've ever encountered!!JERRY B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Mohammad K.
Customer did not leave a comment.Melanie M.
I like James Very courteousROBERT G.
Customer did not leave a comment.Yecenia C.
Customer did not leave a comment.Kelley W.
James was the utmost courteous professional. He provided me prompt service and made my rental efficient.Shannon F.
Customer did not leave a comment.ashley B.
Customer did not leave a comment.WAYNE KEITH S.
The location is super convenient for those living in the Ft Worth downtown area. Pick up and drop up are well serviced - th only limitation in my experience was access to a clean Van - in comparison to my previous rental (different location), this can wasn't clean (it wasn't super dirty either). I guess this is due to the location not been an UHaul office. I'll be returning here in the future whenever I need a van againAldo M.
Excellent customer service and Uhaul was clean.james V.
Not a thing...service was friendly and professional. This was a pleasant experience!WAYNE B.
There was trash in multiple door panels which I had to clean up because I didn't want to get in trouble for it. Including a DISGUSTING facemask that was stained brown.Conor C.
Customer did not leave a comment.Marshall L.
Customer did not leave a comment.Summer W.
Rental dollies were not in truck for pickup. Caused a lot of wasted time calling customer service and reordering.Christopher W.
Fix fuel system: When filling the gas tank, fuel leaks out and posses a potential health and safety hazard.John R.
Customer did not leave a comment.Deb N.
Customer did not leave a comment.rosina R.
Customer did not leave a comment.gary W.
Customer did not leave a comment.Khup L.
Great serviceWillie B.
Customer did not leave a comment.Melinda K.
Very nice serverSharonta H.
Customer did not leave a comment.James B.
Customer did not leave a comment.William B.
Customer did not leave a comment.william H.
Please don't change a thing. I was treated kindly and with respect.Mike S.
Only thing that might make the customer experience better is if the satellite locations would sell supplies. Otherwise, a worry-free rental with excellent customer service.John C.
Customer did not leave a comment.duane W.
Staff were friendly and helpful! I got in and out with the truck easily and quickly.Maria B.
Customer service was AWESOME!!!lusheka C.
Customer did not leave a comment.James B.
Customer did not leave a comment.Caroline C.
He was very politeFnu V.
I did not rent a furniture dolly. When I got to my destination it was in the truck. I got charged for it even though I did not request it. I should have not been charged for something I did not authorize to be put in my truckWalter M.
The team at Kwik Kar was incredibly polite, professional, and quick to get me in the truck and on my way. I worked with a couple different guys there and I was impressed by their customer service. I didn't even know this Kwik Kar was there but now I will use them for future truck rentals and auto service as needed. Great experience!Lauren D.
Customer did not leave a comment.Nga V.
Customer did not leave a comment.william T.
These guys are awesome. So friendly, quick and helpful.David E.
Quick and easy drop off!Morgan V.
Still waiting on my balance refund. Other than that, my overall experience was good. ThanksJ'Saan M.
Customer did not leave a comment.Leonard G.
Customer did not leave a comment.Matthew L.
Very good locationTuan I.
Customer did not leave a comment.Terry P.
Customer did not leave a comment.Armando R.
Do nothing. You are doing all the right things...including customer service. I am impressed. Thank you! Egla M. GreenEgla G.
Customer did not leave a comment.ty M.
The location and the staff were GREAT! However, I was charged way over the price I signed up for.Rhonda B.
Customer Service was very helpful. The only thing I can think of is to allow customers to use their prepaid card other than that I was very satisfied.elizabth H.
The back of the truck was dirty and the padlock was brokenChase C.
Customer did not leave a comment.George T.
Customer did not leave a comment.william L.
this location is not equipped to handle customers unless you are there for an oil change or inspection. I had to wait for them to finish doing 3 cars before I was seen (about 25 min). Your online service to reserve ahead of time stated there was a truck avail and when I got to the location, there was only one box truck. Definitely not going back theremarisol B.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.Filip E.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.elliot S.
Customer did not leave a comment.Brian L.
I rented a truck to move from Fort Worth, TX to San Antonio, TX. Having received no information about returning the truck, I specifically asked the clerk at the pick up location if I could return the truck to any U-Haul dealer and he told me YES. After completing my move, we returned the truck to the nearest U-Haul. 2 days later I got a call stating the truck had not been returned. I told the representative the exact address where the truck had been returned and that the keys were left in the drop box. It was then that I was told the truck was supposed to be returned to the Fort Worth location where I picked it up and that I would be charged double the fee for someone to come pick it up. I was charged $800 on top of the $266 I had already paid and the representative I had spoken with before was now unresponsive.Paige S.
VERY PROFESSIONAL STAFF.nancy C.
A lotJonathan P.
Customer did not leave a comment.Irene D.
Great service! The man in charge is so well spoken and professional ... very niceAngela M.
Customer did not leave a comment.Shemar C.
Customer did not leave a comment.Cheryl T.
need more people working the counter. Since it's a car lube place also, it took a while to have someone come in from outside to help us and the guy in front of us who had already been waiting. Overall, great location, good service, clean vehicle.Garrett H.
Must lock the cab overnight. A homeless person slept in it overnight and left trash, food and cigarette ash everywhere. Blood was on the seats. Had to disinfect myself.Austin R.
I requested a furniture dolly but when I got to my destination, it was not in the van. They gladly removed it from my invoice. Bottom line...check that you have everything before leaving.Nancy S.
The reserved unit was not available, then a bigger unit was available but the original price was not maintained,Andres A.
Customer did not leave a comment.Mario M.
great location easy pick up and drop offRaymond L.
Customer did not leave a comment.Ted H.
no issuesLuke F.
Customer did not leave a comment.Darren D.
The guys at this location were great. Wasn't happy that what I was quoted did not match the final bill.Terry C.
Could not get checked in on my phone when arrived at location and had to through online process at store. The check-in process was not very seamless and took almost 20 min. If not prechecked online the process seems to be a real hassle.Lee H.
No one was inside when I arrived, but when they saw me, they came right over. Effortless drop-off and very friendly customer service. Would definitely use this location again.Kelly S.
Customer did not leave a comment.FILIP E.
Customer did not leave a comment.Gwaylon G.
Turned in vehicle at 4:30pm the day before it was due in. The locate refused to give me a receipt or check the vehicle when I was there. They indicated they would mail the receipt out shortly. They did not. The next morning I had to call them to get something and call them again to get it in a PDF file I could download.TIM S.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.christopher C.
Everything went wellCharles H.
Zak was extremely helpful and kind.Chad H.
Customer did not leave a comment.molly W.
Customer did not leave a comment.Tamyra F.
Customer did not leave a comment.martha F.
It was a terrible experience from the start to finish. Would not recommend usingWhitney D.